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June 2023 by Elizabeth Benz
Fantastic shop with gorgeous collections! They have a huge collection of engagement rings, wedding sets, and vintage estate jewelry. I'm particularly fond of seeing their ever-changing vintage collection.I have patronized MSJ many times for repairs. I've been completely satisfied every time!
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June 2023 by Elizabeth B.
This is my 'go-to' place for everything! They have it all! Melina and the team at the Portland shop are wonderful.
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May 2023 by Adriana Gonzalez
My husband and I planned a weekend getaway to Portland, Maine. We have been married for over 20 years but our original wedding bands no longer fit us. I had seen the reviews for Market Square Jewelers and thought it would be nice to get new bands. We were greeted warmly by Mielena as we walked in. She asked us a few questions and was able to show us a nice selection of bands. My husband and I picked out a set of bands that we fell in love with. After we selected our rings, Mielena shared some of her favorite pieces with us. You can see that she really enjoys sharing the inventory and sharing her knowledge of the pieces. As we were browsing I did see a ring that caught my eye. She let me try it on but to my dismay it did not fit. Mielena saw my disappointment but she stated that the ring can be sized and sent to me once it was ready. My husband I walk out the shop happy with our experience. After wearing the ring for a full day, my husband felt the ring was a bit tight on his finger. We went back the next day and Mielena came to the rescue once again. She simply took the ring, measured my husband and said she will send out for resizing as well.The experience here was just wonderful. We were able to view various pieces without feeling pressured. If you are looking for a unique piece Market Square is a must see spot. There selection is wide and you will find what your looking for weather it's a nice gift or that special engagement ring. Mielena's knowledge of the jewelry is impressive and if you need restaurant recommendations, just ask Mielena she will not steer you wrong. Thank you for making this a memorable trip. Hope to see you again soon!
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February 2023 by Shanese Gounden
We had an excellent experience at Market Square Jewelers in Portland. My fiancé bought my engagement ring from there and we returned a year later to look for wedding bands. Milena helped us both try on wedding bands. She was very friendly and helpful. A couple of weeks later my fiancé ordered my wedding ring and I called back to get the details of his. With only a basic description, Milena was able to find the ring he chose and helped me place an order. We are very happy with our wedding rings and will definitely return to Market Square Jewelers!
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January 2023 by Krystal Wood
Had a ring resized !! Price was less than original quote ☺️ came out great !
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August 2022 by Julia Shaw
DO NOT GO HERE. I brought all of my grandmother’s estate jewelry here (3 rings, 1 necklace, pair of earrings, and 1 loose pearl). The guy I spoke with the first time I went in seemed super nice and knowledgeable, so I moved forward with having them fix, clean, resize (some), and appraise everything. Next person I spoke with gives me different information and claims the first person was newer and didn’t know much. So why did he tell me all of those things?? The jewelry came back with issues, poor quality, etc. I had to have multiple pieces sent back for them to fix their errors, and some STILL had problems. They gave ridiculous excuses for why the work was poor quality and wrong. The loose pearl I had made into a pendant. HORRIBLE QUALITY. That also had to be sent back for cleaning up, still looks terrible. One of the rings they re-pronged and did the prongs in a different style without even consulting me. In the end, I spent well over $1k and I’m unhappy with everything. DO NOT WASTE YOUR TIME AT MARKET SQUARE JEWELERS. YOU WILL REGRET IT.In response to the reply below - the fact that my jewelry had to be sent back multiple times to get issues you (MSJ) made fixed should have been a red flag. I think it’s clear I wasn’t happy if I brought things back to get re-done. I don’t have any interest in bringing my precious jewelry back to a place that didn’t take good care of them the first several times.
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July 2022 by Lisa Kourakos
I walked in with four necklaces for repair right before closing time. Jessie and Bernadette both came over to help. Jessie looked at my three beaded pieces and fixed one on the spot, re-fashioned another right then (and even made a pair of earrings out of the beads we took out on the spot), and gave me a great suggestion for fixing the other (she offered to do it right there, but I was short on time). Bernadette quickly explained a plan for the fourth necklace in detail. I was amazing at their customer service and speed - never expected to walk out with necklaces repaired right then AND a new pair of surprise earrings. Highly recommend this shop - they are a model of customer service. Will be returning!
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May 2022 by Michael House
Our whole experience truly seemed too good to be true. My girlfriend and I were visiting Portland to see family, and had been looking for vintage engagement rings for some time; however, the right one was beginning to feel quite elusive. We happened to walk by Market Square Jewelers and stopped in. Milena met us and quickly became very engaged in our story and journey together. She was able to source through inventory at not just their location, but several others, and located a ring that so closely matched our ideal description, it could only be perceived as a fairly tale. Unfortunately, it took time for her to get the ring into the shop and we had to leave town, but she kept us so well updated, I felt as though I was traveling alongside the ring itself. We had several phone discussions, and FaceTime video sharing to discuss and view the ring. Milena pointed out some flaws that we never would have noticed, and took it upon herself to have the ring repaired to mint like condition free of charge. We purchased the ring, and needless to say have been very pleased and very excited! I’ve found myself so deeply in love and this ring expresses it in ways my words never could! We still keep in touch with Milena as much as able. She requested wedding photos…but should expect to receive an invitation! Only family can be expected to invest so much time and effort in assistance for these type occasions, and we truly feel of Milena as such. Just incredible. I’m so excited to share our engagement story with everyone, and it simply wouldn’t have been possible in such story book fashion without her and market square!
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March 2022 by Sally Mosen
The shop has an amazing selection of vintage designs and Jessie helped my partner and I find the perfect wedding bands! We can’t thank you enough! <3
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February 2022 by Matt Jones
We came to the Portland branch of Market Street Jewelers while visiting for the weekend to search for an engagement ring. Milena was absolutely brilliant, she was incredibly attentive, listening to what type of ring we were looking for and providing a number of different options, including ones that we would have not initially considered. We ended up choosing a white sapphire based on Milena's recommendation, and we are so happy with our choice! We had to transfer the ring to our local MSJ branch, which was super easy and stress free. Highly recommend A++++
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November 2021 by Charlene S.
The purpose of this review is that if you're considering selling jewelry, be sure to shop it around. Recently, I brought a ring to Market Square Jewelers that I was hoping to sell - a diamond and platinum ring, and I was trying to find a buyer who would offer me the best price. I was trying to beat the $850 price offered by another jeweler. Everyone was very friendly while I waited as the ring was looked over and evaluated. I was offered $200 store credit or $150 cash. I literally walked up the street to another store and sold my ring for $1,000.00.
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November 2021 by Bruce Whale
Melinda is amazing! All the staff are friendly too. My wedding ring was too big and it’s an unusual design so I didn’t know what to expect with the results. Melinda called me regularly with updates, great customer service! The ring turned out flawless!! Really impressed. They have a customer for life ?
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October 2021 by Tori Whitman
Jessie and Patrick were so incredibly helpful, knowledgeable, and kind; and the inventory at this place is wonderful, definitely something for everyone!
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September 2021 by Linda Gerke
The staff are kind and considerate to everyone. This is a great place to shop! Thank you for helping an old lady today.
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June 2021 by Brian Brochstein
Even more so than the impressive amount of jewelry they carry, I have to commend the staff of Market Square Jewelers, Caroline in particular. She is incredibly knowledgeable, and shared with us practical tips and helpful information regarding gemstones and ring buying. We felt as if we had taken a crash course on the subject, and I recommend coming here. Thank you Caroline!
