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December 2023 by Susan G.
We used North American Van Lines Beltmann Group to move from Georgia to Charleston, SC. Most of our belongings are antiques carefully selected overall lifetime. The crew that came to pack us were very careful and we felt they did a good job. We had to have two small trucks because of the size of our road. Those trucks went to a wharf house where everything was transferred to a large truck. We did not see how they handled our furniture and possessions. When they arrived in Charleston, it was late, but they wanted to unload. After several hours, they were THROWING BOXES out of the truck and we're not being careful at all. Several times, my adult daughter had to tell them there were fragile things in many of the boxes. We had over 500 boxes and 1/3 of them had broken items in them. An antique china cabinet was destroyed and a family high chair was broken into pieces. Almost every piece of furniture is scratched or chipped. I would never recommend this group to anyone. The representatives were not responsive when I was trying to reach them. Part of the problem, was they had entered my email address incorrectly. I did file a claim on the two pieces irreparably damaged and they sent me a letter stating they were sending me $400. The china cabinet was worth $2500-$3500. They used movers they hired for the day instead of real North American employees which is what was promoted. Very, very disappointing for thousands of dollars! As I still open boxes for Christmas, I find so many cherished broken things that I collected over my lifetime and wrapped carefully to insure safe transport, but when they were thrown on the ground or in the truck, they didn't have a chance. Shame on NorthAmerican VanLines!
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September 2023 by Craig D.
I relocated from Northern California to Washington State. All of our belongings were put in storage for over a year. When we finally went to our storage facility we found- virtually every piece of fine furniture was either damaged or destroyed. Cartons carrying things of which we were certain, were presumably destroyed in the move, because they did not make it into our storage unit. The response of North American (Mees Moving) was "too bad." Too much time had passed. They got away with destroying so much of our property and apparently discarding other parts, not because they didn't do it, but because they hid behind the short time limits to make a claim. We will NEVER hire another moving company again. We would have been better off simply leaving all of our furniture behind, and hiring some kids to drive a rental truck to wherever we go. It could not end any worse than our experience with North American. Can I give ZERO stars? That would be my honest assessment of their services.
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August 2022 by Barbara V.
North American Van Lines - Longmont Colorado - also named Worldwide Moving also Longmont Moving Company. Stir clear!! I was mislead from the start.. was expecting to have my household belongings picked up and loaded on a semi-truck headed to CA. Instead a u-haul with one guy and his family came to load. Relo coordinator said he would pack all delicate items (antique furniture) was a no show. My items went into storage. Promise delivery was between 6/17- 7/2. Delivered on 7/23. Yes and for the total 6 weeks I would receive calls "your belongings will be loaded on x date and scheduled to arrive x date" only to later receive a called with "it wasn't loaded". At one point the coordinator said, we don't know when we will be able to load. Finally, when my items arrived, my precious antique furniture was broken, when they crated my tv's they did not put the legs or cord in, and disassembled the dining table - the parts box was lost so it is sitting in a pile on the floor. Friends and family could not believe this story as it unfolded.
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July 2022 by Mark N.
Jeff Daly and his crew provided excellent service for both are packing and moving and unpacking when we arrived at our destination he was also very accommodating to our schedule We will definitely call on him for our next move
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April 2022 by Eileen C.
We relocated from Florida to Massachusett, the crew who came to move all our belongings were the best, they worked so hard & were very respectful, handled all our possessions with the utmost care, not one thing was damaged when they arrived at our new home, cannot thank them enough, I would recommend North American van lines to anyone.
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December 2021 by Sherri Torla
Literally lied about every detail regarding our move. We were told that our belongings would arrive within 5-7 days after they picked up our belongings. 3 WEEKS LATER, after repeatedly trying to contact them without any response, we finally received our belongings. I went as high up in this organization as I could to get answers and even the President of the company, Julian Coles, did not respond or try to assist us in any way. Once we finally received our belongings, there were several items damaged and our brand new mattress was stained!!! 5 months later we are still fighting with them to be compensated. Stay as far away from this organization as possible.
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December 2021 by Suzanne French
they were great! The quote was reasonable and even came in less than they proposed!AJ and his team of Izzy & Matt were both professional & personable!They worked very diligently and packed all the furniture so well there was not a mark on any pieces!Highly recommend them!Suzanne
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December 2021 by Jeff S.
Used north american van lines to move me from Arizona to north carolina. Once here in nc., I found items missing, couch broken and table missing a chunk of wood. Filed a claim. They denied the missing inventoried stuff, gave me low ball estimates to get stuff fixed. Since I had a $500 deductible, they are nice enough to give me a check for $270. Please do not use this company. The manager that I had to deal with was not friendly enough and the coordinator assigned was clueless. I will never use this company again and will be taking them to court to get a better monetary award for the stuff they stole and broke. Yes, they stole my brand new tools.
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October 2021 by Al O.
Worst experience ever! Multiple items damaged and broken. Their claims department is a joke, Pam Rose does not return multiple calls, emails and voicemails. Do yourself a favor and hire other moving services
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September 2021 by Paul B.
Ditto everyone else on the list... my daughter did locum tenems work all over the country last year, so put her things in storage in Portland Maine for a year. She then found a full time job and hired NA van lines to move her... but since she no longer lives in Maine she had to fly there to be there when her storage unit was packed. Flash forward for two weeks and NA van lines keeps canceling her pick up date over and over again ... costing her extra hotel days and forcing her to rebook her flight out of Portland every time they push up date back.... And it's not like they call weeks ahead to cancel pickup times... they always wait til the last minute and just keep doing that over and over. It has literally cost an extra 3k in hotel costs and rebooking fees.... And they STILL can't/won't give her a definite day they could get her stuff. AVOID THIS SHAM of a company at all cost!
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September 2021 by Gianna D.
Do not inquire with this company unless you don't mind phone calls 3x a day that never stops. We thankfully did not use this company, but still receive multiple calls a day . I called and requested my number to be removed and I really feel like it generated more calls. I have all the times dates etc saved, I guess next step is to file a complaint.
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September 2021 by Doris A.
I HATE this moving company. They have made the moving process a living nightmare!!!! Please listen to the other reviews. The worst service I have ever received. I still do not have all my items. Only half my items were sent to my house. The other half is still in oregon. There Oregon connect Moda Moving told us they have no idea when we will be getting the rest of our stuff. To make it worse they also stated they had no idea that only half our items were delivered. I have had to call Moda Moving and North American Van Lines literally over 30 times. Still no solid answer. To make matters worse. When I signed up I was quoted a price then after they picked up the items they changed the price and stated they forgot to add the storage fee. Who's fault is that. It's not fair that you get to give a quote and then change it half way through the move. Our items were 1000 lbs over. I asked what was the rate for every extra 100lbs. Debbie with Moda moving said she had no idea. There is an algorithm in the computer that computes it. Excuse me? So you mean to tell me that she has no idea how to do simple math. I did the math for her and it did not add up. Terrible service would never use you guys again.
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August 2021 by Sherri T.
Do not use this company at any cost! Julian Coles, the CEO, and the rest of the employees at this organization do not care about you, your belongings or any commitments made to you when you sign their contract. Once you sign their contract and they have your belongings, you are at their mercy. They will deliver your belongings whenever they feel like it and you will not be compensated for it. In fact, you are expected to pay the full amount quoted to you before they will deliver your property! Every time we tried to take to someone about the delay of our belongings we were reminded of the full payment due BEFORE they deliver your stuff. We recently moved to Kentucky and we were told our belongings would arrive last Tuesday, after repeated phone calls and emails that went unanswered for days, we were finally given a new date which is two weeks later! We can understand a delay of a day or two, but 2 weeks? We have yet to receive our belongings so who knows if that date is even accurate. I say because every time you speak with someone, no one takes accountability for what is going on and you can never get a straight answer and that includes the top of the organization. You will be repeatedly told "we are following the limits of the terms and agreement that was provided to you when you signed the contract", but when they do not fulfill their part of the contract, you are then told to file a claim with van lines. We signed a contract with Allen and Coles moving systems, but we have to file a claim with Van Lines. It's the old bait and switch game all day long. They just say the same thing over and over until you are just tired of trying to get anywhere with them. Beware of Bill Biniszkiewicz, he is a sheep in wolves clothing. He is the person who came to our home to provide us the original quote which was off by 3k. He also told us that he would be back at our home two days before they were to begin packing our stuff to give us a more accurate quote, but he never showed up. We were told that it would cost an additional 3k AFTER they picked up our belongings! Then we were given the run around by several other employees including the VP, John Kane. We also reached out to the president of the company and his response was "I don't keep up with day to day operations". In other words, I don't give a s*** about your problems, have one of my completely inept employees take care of it. And when I say inept, I am being as polite as possible. I have no idea how this organization is in business, but beware that these clowns operate more than one moving company out of Leominster, MA and Portland, ME. There are several companies that operate under the JRC holding company. We signed with Allen and Coles moving, but North American Van lines, ABC movers and Allied are also managed by this same group. My advice is to do your homework before you sign with any moving company, check the Better Business Bureau(we did not and this company has many complaints) and if you see any of the names I have listed above, RUN!
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July 2021 by Grigori O.
I had a nightmare experience with North American Van Lines/Beltman relocation. We moved from Minnesota to Maryland and had experienced all possible problems with them. Delay with delivery to the final destination for 10 days, damaged furniture (almost every single piece with dents, ripped off wooden chunks), lost parts of our furniture (to the point that delivery team was not able to re-assemble it), wet and malodorous mattresses, unprofessional delivery team at the final location in Maryland (they did not have any floor protection, ruined our carpets, dented the walls with furniture) - the list can go on. It is almost a month after delivery and I am still trying to find the parts for the furniture, get the professional carpet cleaning, and so on. So tired and frustrated. My advice - stay away from them, use someone else!
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July 2021 by Philip B.
I consider NAVL to be a major disaster of a moving company. Original delivery date of June 3 from their agent - Tbow Movers - was just ignored. Got nothing but excuses for delayed pick up and delivery. I contacted an attorney who mailed them a letter - no response. Finally and repeatedly, the staff at NAVL promised me delivery by June 30. It turned out that the promise of a June 30 delivery date was a falsehood; they picked up my possessions June 29, and delivered them July 9. Their staff failed to return my calls on a regular basis. I won't use North American Van Lines or its agent, Tbow Movers again. The only professional at NAVL was the driver, Tommy O'Quinn.
