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March 2024 by Jeri Edgar
Parts:Two month of delays due to world conditions.?? Shipped from Mass.?I am very disgusted with Key Collision!!I have had to return twice:1st visit:dash.board not not working!No time, tire pressure, no safety side mirrors, safety warning gone!2 nd visit:Still not fixed, no windows open, 2 items missing from engine: oil filter cover & Engine cover gone!!!I’m very disappointed, I will not pay for this sloppy work!! Jeri Edgar
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February 2024 by Ben King
They took 2 weeks longer then expected so I was carless cause enterprise only pays for rentals up to 30 days. Recommend going elsewhere that can give honest updates on finish time not prolong the due date every day
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January 2024 by Christian Gasaza
Worst experience working with Steve the manager and Dennis poor communication skills to a point my car was done. seen it already but it had to be taken some other place to finalise one small issue. My car is sitting somewhere nobody eventually knows as they called the place that took it and wasn’t seen in their system! Since October 2023 I have no hope to see it soon and I’m overdue in my rentals. PLEASE DO NOT CONSIDER GOING HERE!!!!
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January 2024 by Jay C
Worst experience I’ve ever had with a shop, and ever worse customer services. I spent 4 months dealing with this shop and did not get one returned phone call (even when my car was “done”) had to go in every week just for an update. Had my car sitting at a “tint shop” for 3 weeks. Then returned it with the interior completely covered in paint dust and smelling like paint fumes with broken glass still scattered throughout the car. This place does not care about its customers at ALL!
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December 2023 by Mark Abed
Very professional and caring body work on my car.
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November 2023 by Shannon Simpson
DO NOT GO HERE. Worst experience I’ve ever had. After they had my car for over a month, I had to take it to a different location an hour away to get fixed again. Took 4 months to get minor damage repaired. My car left this shop in worse condition than when it went in. Dennis, Eric, and the manager Steve are horrible communicators and Eric is a creep. None of them cared at all. It was a different excuse every time I called in. Super shady place!Services: Painting
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November 2023 by Matt Lawler
Great work, had my truck ready well before I anticipated.
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August 2023 by Abdul Kalayaf
Now that I am more calm, I will be writing another review... I will leave up my other review because that was truly written from anger, disappointment, and ultimately felt cheated at the time.Short review: I had a door ding on my car, Geico insisted I go to this shop. Gave them my car mid June, got it back second week of July. They worked on two areas, passenger door and passenger side rear fender. I got my vehicle back with clear coat spray all over my 330i that you can see in the provided images. This was my main issue, and it did not get addressed by Key Collision as they argued their 40-year experienced painter would never do such a thing! How dare someone so experienced make such an idiotic mistake (me being sarcastic). Yes, they were very defensive. By they I mean Dennis. If someone is defensive like that, it is a huge red flag!Long review: I called Key Collision to have them look at it. They initially admitted that it was their mistake. However, when they realized that the problem was much bigger than they thought, they tried to push me away. They spend a few hours working on a window and some of my panels but ended up giving up because it is too time consuming. They told me they would use chemicals to fix the damages and possibly repaint if they have to. To my surprise, they used STEEL WOOL! On my windows and PANELS!? They left swirls and scratches on my passenger window, windshield and drivers window (very hard to see the swirls on camera so I wont bother providing pics for that). What I do have pictures of are the scratches on my panels that can be seen very easily even in pictures. We end up going back and forth, but once I saw the steel wool used on my panels, I called Geico right away and made a complaint. They did not like that at all and refused to do anymore work on my car. Poor babies got their feelings hurt. I asked for their managers number, he doesn't have one. What kind of manager has no contact information? However, that didn't stop me from finding him. I found him on LinkedIn and contacted him on Facebook, no answer to this day. I reached out to him July 20-something. They didn't fix my windows, and it was very hard to see out of them when its sunny out because they clear coat shines in your eyes. I got sick of that and also how ugly it looked, I researched online for like 5 minutes and found somewhat of a solution. Didn't take all that gunk off but a good 70-80% of it. And after taking a closer look at my car, I find a long scratch on the door that was repaired, but it was on the clear coat because it is very hard to see in person and its much harder in the images. However, there are swirls above the fender that was also repaired with clear swirls and a deeper scratch.In the pictures provided you will see all the damages they have caused, and mind you, I only took it in for a DOOR DING, that's it! If I could go back in time, I'd rather drive around with that hideous door ding instead of the mess and damage they have caused. I didn't take pictures of all my panels because it would be too many of them. I saved the best picture for last, the bigger specs on the window are water spots, they other specs are unfortunately not. If you adore your vehicle like I do, and want to keep it mint, avoid this shop at all costs. I'm sure the other Key Collisions are fine, but not when you have someone like Dennis in the front desk. He is simply, unprofessional, coward (avoided confrontation and never answered store phone unless I kept calling), and a racist. I am not the type of person that uses the race card when things don't go my way, but I will for sure this time. I have never in my 18 years of living in the US experienced racism until I met Dennis and the painter. That says a lot. I was very chill with them until they started doing more damages. If you also have issues with them, you can try contacting their manager via Facebook, his name is Steve Bromski. I doubt you'll get an answer though.Service: Painting
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July 2023 by David Dionne
I had a great experience at key collision! I was sent to them by the insurance company, they were extremely communicative, did excellent work, and went the extra mile to get my vehicle in as soon as possible AND finish the work quickly. If there was a 6th star rating i would have given them a 6.Service: Body & Trim
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February 2023 by Alex Starkey
I had a great experience at key collision! I was sent to this place by my insurance company, they were extremely communicative, did excellent work, and went the extra mile to get my vehicle in as soon as possible AND finish the work quickly. They also did a beautiful job detailing the interior. I would highly recommend!Service: Body & Trim
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September 2022 by Maria Aguilo
My insurance sent me here- Zero communication during repairs, and it took much longer than I was quoted. Then they put the wrong pin stripes on my Volkswagen, assured me they had ordered the correct ones and would call me when they came in....NEVER DID. I've called multiple times over the last THREE months, and keep getting the runaround. Very unprofessional!!!! Do not go here!!!
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August 2022 by Amie Douglas
Lies, all they feed you is lies and excuses. I have had to call for 4 days straight looking for the status of a vehicle they quoted an 8 day repair time for- that they will NOT call you about to let you know it won’t be ready.. I waited for all the parts to be there to drop it off otherwise we would be looking at 1+ month for a repair that is literally $2500. “It’ll be done tomorrow” is all we have heard and a different story as to why each and every time. I was given the song and dance about “staffing, we are over booked, etc etc”. I literally don’t want to hear the excuses- THEY make the repair time based upon all those factors….produce what you quoted OR COMMUNICATE. They never called my car rental agency to inform them of delayed times on the repair- I had to call and extend my rental. They never had on file that this was a rental situation due to a NON FAULT ACCIDENT. I don’t know how they operate, but clearly could use some guidance on customer service skills, accountability, organizational skills, and HONESTY. I wouldn’t go to them if they were the last repair shop in Maine. Don’t waste your time, money, and trust.
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August 2022 by Andrea Hart
Do not even waste your time going here. Extremely unprofessional staff and experience. I only went here because I am new to the area and it was through an insurance claim so it was in my network. It took them two weeks to repair a very minor scratch on the side of the car. From the moment I left my car with them there was 0 communication on when it might be ready or what they were going to do to it. I had to call them numerous times and they barely answer the phone. I finally got my car back and the repair looks fine, but the inside of my car was left all dusty from their work, scuff marks on the lighter colored interior from the worker's hands, and a worker's drink was found in my trunk. I would recommend going literally anywhere else and save yourself the headache.Service: Auto body & trim replacement
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July 2022 by ewilliam guin7786
Do NOT go here. My SUV was involved in a deer collision a few months back and I had brought it to Key in Portland for repair through an insurance claim. At no point during the process was there any communication or updates on repairs or completion unless I called. The vehicle was "repaired" after about a month and within a week my fog light stopped working, found out I was missing a camera, found a roll of painters tape left in the undercarriage, color blend was way off and the hood was no where near flush to the front quarter panels. Upon realization I attempted numerous times to establish a time to bring my vehicle back in to address the shoddy work and missing parts... Fast forward to now being over two months since I addressed the issues and have never heard back from these cowards. It got so bad I eventually had to deal with the claims adjuster in charge of my claim and have opted to bring it elsewhere because of lack in confidence, unprefessionalism and failure to call back to respect their warranty. Take my advice and everyone else's recent consistent reviews and STAY AWAY from this unethical business!Service: Auto body & trim repair
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June 2022 by Anya Dissen
My insurance sent me here after an accident and the repair job was wonderful. After my vehicle was returned I noticed another issue with the hood (from the accident) that I didn't pick up on before. I was able to bring it back in and Rick had the issue resolved w/in 10 minutes. The staff is super friendly and customer service was awesome! Thank you!!Service: Body & Trim