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October 2023 by Dennis Harris
I love the selection of home decor. Tastefully decorated and definitely not a “ big box” vibe. The staff here feel more like friends than clerks.
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September 2023 by Noreen Lyons
Wow, Maine mall has stepped it back up. A Mall not dying! I was impressed. Pottery Barn was our destination and the staff was super helpful, although a tad pushy, but didn't over do it. Read me well. I will return.
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July 2023 by Donnie E
Reading so many of these prior reviews that are negative based on price or items that are ordered online CANNOT be reflective of the ioncredible work of the staff here. They know their stuff and they know how to help you find and get what you need.If you have issue with the pricing, go to Wayfair - but you will not be nearly as satisfied. Pricing is typically reflective of the product you get. I have napkins that I bought over 10 years ago and use all the time - in perfect shape. I have bedding that is over 10-years old and laundered constantly and I love it as much as when it was bought. Great product doesn't always come with a low price point. The store has a great representation of what the company offers - bit unfortunately, PB should be in a FAR bigger space to allow for greater selection.The staff have always been gracious, courteous and helpful - a store wouldn't be able to retain staff for as long as many of them have been there if they didn't know how to do their jobs.As for complaints about shipping and transit - this is NOT the fault of the PB store - this is an issue with PB corporate and your complaints should be posted there to get better results. The poor staff at the store have NO control over when items ship or if there are issues in transit or with delivery - stop blaming them for matters over which they have absolutely no way of preventing. I praise the staff and the store. Retail is not easy, and especially in stores like PB where so much is based on visual and the hours and hours that their team take to make that store look incredible can be dismantled in seconds by looky-loo's who have no respect for the art of visual display. Step back for just a moment and think about all your negativity prior to making one of these slanderous posts - they work hard, and tey do their best each and every day. I'm sure you all had multiple positive transactions prior to 1 issue causing you to get into an uproar and make these posts. Think about how you would feel if the public could basically rip you apart with no consequence for doing your job - wouldn't feel so great would it? I think South Portland PB is great - keep up the amazing work everyone.
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April 2023 by Softamoeba
Love the furniture and deco but the prices are abismal. I saw a beaded deco resembling a huge bracelet for 120+ dollars. And a small rou d couch or bed pillow (small literally) for over 45 dollars! Crazy!
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December 2022 by Jeni
I highly recommend working with Gerard! I was at the store on Black Friday and as busy as it was, he was extremely patient and helpful! Also, the store has a great display of of items, which make it helpful if you are a visual person.
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December 2022 by Penny Braley
My sister and I came in after a hike, I sat down at a desk and loved it. A sales lady walked by at least three times with nary a hello, more like move along girls. I bought the desk and bookcase because I hate online shopping. This was to a very rude clerk at the front, her assistant, a gentleman snickered at my sister which infuriated me. She wanted a jewelry box. The delivery I was told was after Christmas. When I checked the website it was before. Then I used my key card and they only accepted partial points and charged over 300 for shipping. So many complaints before this but this took the cake and I will not be back!
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December 2022 by Jeanette
I highly recommend working with Gerard! I was at the store on Black Friday and as busy as it was, he was extremely patient and helpful! Also, the store has a great display of of items, which make it helpful if you are a visual person.
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August 2022 by Tamara Vogel
I ordered a $700.00 mirror 6 months ago. First one was lost in transit. This second one is now a month late…again. Absolutely disgusted with this company. I try to call customer service and I’ve literally waited 35 to 40 minutes. My mirror is still in transit. Horrible company
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June 2022 by Lauren Fellows
I ordered a dinning room table and got the delivery all scheduled. I took off work to be there for the delivery and it never showed. I checked the tracker and it says the delivery was cancelled. I was never even notified. I called to find out they forgot to put it on the truck and the soonest they could reschedule was a week later and I now have to take another day off work, and my table wont be here in time for a BBQ I was planning to host because the table was supposed to be here! Not to mention everything I have ordered from them over the past 2 years is backordered and taken months (6+ most of the time) to get here. Last time I order from pottery barn that's for sure.
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October 2021 by Jennifer
Not much there and prices are really high. It's just a small store.
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August 2021 by Gerald Beggs
We had a great time shopping ,
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August 2021 by Tina Lucas
I bought the Pottery Barn Raleigh curved bed queen size with storage drawer on the footboard. the first drawer did not stay closed at all so we called them and they brought a second storage drawer and installed it and although it’s better than the first it still does not remain closed completely leaving about a 2 inch gap very unattractive. I wouldn’t recommend this product and I’ve got a long time Pottery Barn customer and to date has been happy with my purchases therefore it’s quite a disappointment.
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July 2021 by Richard Van Steenburgh
Always enjoy browsing here. The layout doesn't really change, but fun anyway.Less sales "hovering" than the past. Helpful staff.
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May 2021 by Waylon Holbrook
Was looking for furniture; was okay comfortable but pretty expensive for what you’re getting. Some furniture stores close by that offer better pricing for similar quality.
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January 2021 by Bill Cindy Libby
Love the displays and always good quality. Very over priced. Not enough sale items.
