-
October 2023 by Tiara W.
I've purchased two cars here and haven't had any major issues with them mechanically. Three stars because of the experiences I've had with the actual salesmen in the past. The last purchase I made was in 2020. The salesperson I had was referring to masks as "face condoms". He was kind of all over the place and when I was waiting for my car to get picked up the date kept getting pushed back. Finally, I got my new vehicle but it was filthy inside! I'm not sure I will return here a third time as I've had better experiences at other dealerships in the past. My parents have been going to Quirk for over 20 years so I thought it would be a great experience, but overall I haven't been very impressed. More often then not they don't have any loaner vehicles available either when you do end up needing to have your vehicle go into the shop.
-
September 2023 by David G.
I received a coupon for $20.00 off my next oil change and I immediately scheduled an appointment. The earliest I could get one was Oct. 24th but I took it. I made the appointment on Sept. 23rd. Afterwards; I noticed that the coupon expired on 30 September. I called them several times to see if they would honor the coupon. Eventualy we worked it out and they got me in before it expired... to their credit. They charged me $82.51 for a simple oil chage minus the $20.00 for an oil change I could have gotten from Jiffy lube for $29.00. Also; Jiffy Lube is offering $16.00 off coupons right now.
-
August 2023 by Michael Posey
Frank Bary, Peter Fulton, Michael Hutch and Adam Bryant!!! Outstanding Service Department
-
May 2023 by Sheila M.
Highly recommend Quirk. Jeff worked with me for over a week to find us the truck we needed. He and the finance mgr- Mr G were very professional and fair. I will come back for sure next time I need to buy a car.
-
February 2023 by Kirk Hill
Got my wife a great new ride!!Thanks Quirk!!
-
July 2022 by FIREWITHIN76
People are nice and answered my questions quickly and accurate... Low inventory but so is everyone else. As a former dealer technician I will say the service department has always been good.
-
November 2021 by Melissa Knight
Great service and friendly staff. They are reasonably priced. I would highly recommend going here.
-
July 2021 by Katrina V.
Traded in my truck for a bigger Friday afternoon. Realized It wasn't the truck for my by the evening and called in when they opened at 8am to see if we could switch back and tear up the contract. They said no, contracts can't be changed once submitted. Such bull. You make the contract, you can change it. Less than 20 hours went by. Where's your customer service, responsibility and reliability?? Don't go here!
-
June 2021 by Homes For Rent
We always buy our cars here! Service and attention to detail is top knotch!
-
April 2021 by Paul I.
I took my Fiat in for an annual inspection at the Portland, ME dealership (which is now Quirk Chevrolet). The Service Rep told me I needed a new tie rod assembly and possibly a new rack & pinion system(?) on the right front side. Estimate: $300-$1200. I asked "What are the symptoms?" He said "Excessive wear on the inside of the tire." I noted, "That's a brand new tire, less than a month old..." He disappeared for a few minutes & when he returned said, "It was actually on the left side." I left immediately & went to a local garage. Passed inspection without any need of repairs. Total cost: $12.They also charged me $200+ to replace an oil seal...which they had replaced less than a year ago! I did indeed need a rear windshield wiper blade replaced. He quoted me $50+. I bought a replacement at an auto parts store for $17 and replaced it myself.I will NEVER patronize Quirk Chevrolet again. Never.
-
November 2020 by Scott J.
On January 30, 2020 I purchased a BMW i3 (all electric vehicle) from Quirk Motor City of Portland, ME. The salesman was Mark Anderson and the manager was Robert Warden. The second time I drove the car I got a "Drivetrain Malfunction" error message. The error message said to pull off of the highway and have the car towed to the BMW dealer. Fortunately, I was near home and was able to get the car home. From that point on, the car never ran correctly again.When I bought the car, I was told I had a 90-day, 3000 mile warranty. The sticker on the car also stated that. When the problems began, I contacted Quirk Chevy and talked with my salesman and explained the situation. He told me that I was mistaken - that I only had a warranty that covered the State of Maine inspection items. I pulled out the document and corrected him. He then took the discussion to the manager. I got a call later from him. He said that since the problems did not involve anything that contained fluids, the warranty would not cover the current issues.Long story short, after almost three months of sitting and six weeks at the BMW dealer (having been towed there - since the car wouldn't charge or start), the issues were finally resolved. Part of the cost for repairs were covered by BMW, but more than $2000 of repairs were not.In the time I was waiting for the car to be repaired, I had further discussions with the manager. He said that he had talked with his boss Brian - with no positive resolution.Throughout all of this, I was very reasonable during all of the discussions - even to the point suggesting a compromise on the costs. Quirk Chevrolet still refused to repair the car or cover any of the costs.Does any reputable car dealership do nothing when major repairs are needed to a used car the second day it is driven?Given the above, I can't recommend this company to anyone. The salesmen gave me wrong information, the manager wasn't helpful (although pleasant), and the boss felt no need to help me (or even reach out to me).
-
November 2020 by Richard Motyka
Had a good experience. No problems
-
August 2020 by K Bucci
WORST DEALERSHIP EVER!!! I was shown a vehicle that was just turned in and I absolutely loved it!!! They told me that it needed an inspection first and we would make an appointment as soon as possible. I even received a phone call from the manager a few days later asking if I was still interested in this vehicle... I said yes 100% as soon as it passes the inspection I would love to buy it! I just need to drive it first. Please don't sell it and I was told that they would not. The next day I received a phone call that one of the other dealers sold the car out from under the other dealer and myself
-
August 2020 by William Frith
Scuzzbags!!!Scheduled an appointment as the dealership requested to view a specific vehicle. Drove over an hour from home for this appointment just to get there and be informed that they just sold it. Great customer service guys! I'll suggest avoiding Mark Anderson if you decide to shop here.
-
July 2020 by Summa Morse
Just bought a 2011 chevy equinox through them. Kyle was the name if the gentleman that helped us and he was very helpful, very funny and beyond kind. The experience was beyond great! Very happy satisfied customer