-
January 2024 by Lori P.
I have an autoimmune arthritis and haven't been able to wear my rings for a year and a half. I was so excited to find the Cliq Jewelry line that makes hinged rings and also retrofits existing rings. According to the Cliq Jewelry website their products are for people with arthritis, swollen fingers, weigh fluctuation, or even athletes. My understanding is that Cliq offers an inclusive product. Springers is a representative of the product line, so I was excited to have a chance to look at the product and see if it might be a good fit for me. My excitement left once the appointment at Springer's began. After an unwelcoming start, I shared that I had a medical condition that makes it impossible to wear my rings. The employee said that Cliq is for people with large joints that have arthritis. I was told that I need my rings enlarged not Cliq. So, I shared more of my personal information about finger swelling in hopes to see the product. I left the building in tears. As my husband told the employee he wanted my rings back, she told him that Cliq is going to be expensive. I never saw the product, I was fine with the price point, and was left wondering why I, noticeably suffering for a disabiling arthritis, was repeatedly denied a product designed for people with arthritis. In all my travels and purchases made domestically and internationally with disposable income I was always treated well. How sad that I was treated this way in my home state of Maine. I thought Mainers were better than that. I am thankful there are other jewelers in the Northeast that offer Cliq. Hopefully I will be able to have my rings retrofitted or purchase new ones soon at a Jeweler that appreciates the importance of inclusion.
-
October 2023 by Victor Herschaft
Love the staff at Springers in Portland. They always go over and above and treat you like you’re important to them. My wife loves her forever bracelets and looking forward to getting another.
-
October 2023 by Adam Ek
If I could give a ten star review to Springer's Portland, I would.I've been a Springer's customer for over four years now and I've made the most important jewelry purchases here.You can not possibly be in better hands with Kelly and Jen.Throughout the years, their ability to guide me to make the most prudent purchases (considering a variety of different factors) has been invaluable to me.My wife's engagement ring (that I purchased from Springer's) continues to receives compliments years later.Kelly & Jen's communication skills, attentiveness, and knowledge of fine metals, diamonds, luxury watches, trending pieces, etc. coupled with their hospitality will make me a lifetime customer.
-
October 2023 by Jaime Grant
I needed a ring sized, so obviously I turned to Springer's. I was able to make an appt for the same day. I'm a return customer. From my engagement ring, to anniversary gifts, to helping refresh vintage hand me downs Springers has always given the best service. I feel like Jennifer is my best friend when I'm there!
-
October 2023 by Elise
From the moment I walked in, I knew I came to the right place. The staff were not only friendly, helpful and knowledgable but patient as well. KATIE SOULE was amazing in helping me pick out rings to add to my stack and she made me feel as if I was the only customer there. I highly recommended Springer's Jewelers for an all inclusive jewelry buying experience!
-
September 2023 by JUDY FRANKLIN
I love Springers jewelry! Naomi McNeill has been very helpful with my jewelry design and selection. She is wonderfully creative and honest with what jewelry really fits me! I’m am always happy with the purchases I make. Excellent store and staff!
-
August 2023 by Jennifer S White
Springer's is a fantastic shop! The entire team is so helpful and ready to assist you in any manner pertaining to your wants or concerns. They are also a trusted Authorized Rolex Dealer so rest assured you are in good hands with your purchases and servicing.They helped me navigate a situation I had and found me a beautiful timepiece in stock in house that fits me perfectly. I instantly fell in love! To walk into an A.D. and walk out with your perfect match in the same day at a great price is magic!Thank you Kelly, Joe, Chris, Hannah and John for all of your assistance the past few months! We will be back for our next purchase for sure! Good to know there's another location in Portsmouth NH as well.So appreciative of your team. They really care.
-
August 2023 by Patrick Murphy
My experience purchasing a Rolex with Springer's was awesome. Caroline stayed in touch and kept me updated throughout the entire process, so that when my watch was finally available the purchase and pickup was seamless. They worked around my schedule and just made everything as easy as possible. Highly recommend.
-
August 2023 by Wesley Groom
I had the pleasure of receiving outstanding service from Kelly at Springer's Jewelers. She went above and beyond to assist me in finding my dream Rolex! She connected me with Caroline, who will be guiding me through the watch-buying process and working with me while I wait for the models I selected to come in stock. Kelly's expertise, attentiveness, and dedication truly made my experience exceptional. I'm grateful for the wonderful assistance I received from both Kelly and Caroline. Thank you both! I look forward to working with you while waiting for this Rolex and beyond!
-
August 2023 by Gordon S.
Snobbish, elitist sales staff who treat you like less than dirt if you are not looking to spend $1,000. I went in to have the battery changed in my $200 watch, and no one could be bothered. I kept being told that someone would be with me, and I watched as that woman then went and kept waiting on people who came into the store after I did. I finally took the hint and went to Swiss Time in the Old Port. I knew Claude, the owner of Swiss Time, back when he opened his original shop up on Congress St. I was in and out of there is under 15 minutes, with a new battery in my watch. I will NEVER set foot in Springers again. Worst customer service I have ever experienced.
-
August 2023 by Rachel Hall
Springer’s did such an amazing job repairing my vintage engagement ring! Another shop made a mess of things and Springer’s made me feel so taken care of. They cleaned up all of the issues within the time frame they promised. I’ll go back to them for any of my future repairs.
-
August 2023 by Spencer Willis
Cannot say enough wonderful things about Springer's. I don't live in Portland but will now make it a point to go every time I am visiting. The entire staff was not only kind & lovely, but incredibly educated and so helpful. Our appointment in particular was with Katie and she was all of the above and more!
-
August 2023 by Mike Telow
Once again, Katie was wonderful as always. Springer’s Jewelry went above and beyond locating the perfect birthday gift for my wife, Stacey Ann. Thanks for providing such a wonderful purchasing experience and opportunity.
-
June 2023 by Maureen Bagdan
Chris’s customer service is exceptional! Chris has an excellent eye for design and has been very helpful with all the pieces we have brought in. I’d also like to mention Kelly who is so kind and helpful as well.
-
June 2023 by Alison Frenz
Jen is the consummate professional - between her knowledge of the products and her understanding of each client’s aesthetic - she is always an absolute joy to work with. I have never been unhappy with a purchase or recommendation from Jen and would recommend her to anyone!
