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February 2024 by Shane McGinnis
Gotta love Mike B.This guy is incredibly patient and knowledgeable.He always saves the day!10/10 would recommend getting your service through t mobile.The service is superior and the prices can’t be beaten.We went to popham forts the other day and had service.Proof is in the pudding
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February 2024 by rich kivela
This store is EXCELLENT! We were promised the world to switch three lines from a competitor when we called the mothership's 800-number but then they let us down on follow-through. The great people in this store (I'll mention Nolan and Mike specifically, but there were others that helped) rescued the deal by making sure all three lines came over and that most of what was promised was delivered. We had the added difficulty of having one family member in school in Connecticut which they navigated and saw through to the end. I would highly recommend coming into THIS store if you want to make a deal with T-Mobile. We were ready to walk away until we met them. Many thanks to the Marginal Way team at T-Mobile!
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December 2023 by Amanda Gagnon
I switched mobile carriers and joined a pre-existing plan at T-mobile. Nolan couldn’t have made the switch any easier. He went above and beyond in ensuring my saved voicemails made it over and was even kind enough to clean my phone as it was filthy. Give this man a raise.
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October 2023 by Ray Lopez
Great place to buy a phone! Mike was incredibly patient and super helpful with a great personality!! It was a pleasure working with him to buy two phones. Mike and this store are highly recommended!
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September 2023 by Tammy Ruda
I had a fantastic experience with T-Mobile manager Mike Brown. He went above and beyond to assist us in upgrading our devices and seamlessly transferring from Verizon to T-Mobile. Mike not only helped us choose the perfect iPhones and watches for our entire family and businesses in Portland, Maine but also ensured that the transition was smooth and hassle-free. His expertise and customer service were exceptional, making our switch to T-Mobile a breeze. We are grateful for his assistance and highly recommend his services. Thank you, Mike!
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September 2023 by Elyssa Cohen
I recently had the pleasure of visiting the T-Mobile store in my area to upgrade our family's devices to the new iPhone and Apple Watch, and I must say that the service provided by the store manager was absolutely phenomenal. From start to finish, he went above and beyond to ensure that our experience was smooth and enjoyable.First and foremost, the manager greeted us with a warm and friendly smile, immediately putting us at ease. He took the time to listen to our needs and preferences, asking insightful questions to help us choose the right iPhone models and Apple Watch versions for each member of our family. His knowledge of the latest Apple products was truly impressive, and he provided clear explanations of the features and benefits of each device, making it easy for us to make informed decisions.What really stood out was the manager's patience and dedication to making sure everything was set up perfectly. He took the time to transfer all of our data from our old devices to the new ones, ensuring that we didn't lose any important contacts, photos, or apps. He also walked us through the setup process step by step, patiently answering all of our questions and providing helpful tips and tricks to make the most of our new gadgets.But it didn't stop there. The manager took the initiative to customize our device settings to suit our individual preferences, and he even helped us set up family sharing so that we could easily share apps and content with one another. He made sure our iPhones and Apple Watches were connected to our Wi-Fi, synced with our iCloud accounts, and integrated seamlessly with our other Apple devices.Throughout the entire process, the manager's professionalism and attention to detail were evident. He was not only knowledgeable but also incredibly patient, ensuring that we felt comfortable with our new devices before leaving the store. It was clear that he genuinely cared about our satisfaction and was willing to go the extra mile to make sure we were completely satisfied.Thanks to the T-Mobile manager's exceptional service, our family now has the latest iPhones and Apple Watches, all set up and running smoothly. We couldn't be happier with the entire experience, and we left the store feeling not only excited about our new devices but also grateful for the outstanding service we received.In a world where customer service can often be hit or miss, this T-Mobile manager, Mike Brown in Portland, Maine, truly stands out as a shining example of what exceptional service should look like. We are grateful for his expertise, patience, and dedication, and we will undoubtedly return to this T-Mobile store for all of our future mobile device needs. Thank you for making our upgrade experience truly phenomenal!
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September 2023 by Daniel Oppenheim
Mike Brown was fantastic. He was extraordinarily patient, knowledgeable and gracious in the face of a very busy store and my own old school ignorance. He deserves a 10 out of 10 on all counts.
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September 2023 by Patty Duquette
I was looking for a new phone, Mike and Zoey were great with helping me do just that. With leaving one phone carrier to joining another and transferring from one phone to another. Than you so much
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August 2023 by sylvia wesley
The staff at this T-Mobile store were excellent. We reluctantly needed to get new phones and a new carrier. They were extremely patient and helpful in assisting us select new phones and transferring from our old carrier as well as also transferring data to our new phones. Both Filsan and Zoe were extremely helpful. I wouldn't hesitate to recommend them to anybody looking for a new carrier or phone.
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July 2023 by Peter Richardson
Mike was great. Patient, helpful and kind.
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July 2023 by rebeca romani
The whole team has super helpful!! We had a very challenging situation back in CT but Mike was super helpful and got the problem resolved! Also Zoey and I think the young gentleman’s name is Aiden was also a huge help! I’m grateful for the team! Thank you!
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July 2023 by Robert Kline
On June 20 I visited this store in person explaining that, after doing some research, I was looking for a device which would allow me to access the Internet and stream video when I was anchored in our boat along the Maine coast.The sales rep, and another sales rep, indicated that they had the perfect solution – a Jetstream RG2100 5G Mobile Hotspot. I specifically asked if they had sold this device for the boating application I described. They told me they had. I specifically asked if there had been any complaints or concerns expressed. They told me there were none.The hotspot has failed miserably in this application. It has never delivered a stable Internet connection despite being set up correctly (as confirmed by tech support) and used precisely as instructed.After 3 calls with technical support, including performing a factory reset, I was advised that this is not a suitable device due, in part, to the spotty coverage of the T-Mobile network (promoted as the best 5G network of any carrier) along the coast of Maine.Stay away unless you are looking for poor sales guidance resulting in a extraordinary waste of time and money.
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May 2023 by Michelle Elise
Mike Brown! What a fantastic human being. We thank you for getting my mama into a new phone along with all the apps she frequently uses. You took the time to tailor to her needs and we are grateful. Thank you for the suggestions, education on cell phone care and the tutorial. Thank you for your kindness, patience and know-how. She's as happy as can be. And as her family, we are happy that she has a solid way to be in contact with us and can call us if she has an emergency! ???
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May 2023 by Alicia Creswell
Great people, especially Mike Brown. He went out of his way to help me with an issue, and was very easy to talk to. Overall, such a great individual, please give this man a raise!!!
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May 2023 by Janelle Marena
The store manager Mike was super helpful and kind. Highly recommended chatting with him with any needs
