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February 2024 by Michelle Dawson
Our experience designing and purchasing the Tuff Shed was fantastic! Like many (I would imagine), we bought the shed for a specific reason other than storing lawn tools, and Rick worked with us to be sure we had a design that would work for us. He was responsive and flexible; we had a great experience with him!I removed a star in my rating solely due to lack of communication about the delivery of the shed. Our scheduler told us that the crew would arrive 8-10 am on the date, and would call when on their way. We had hired people to insulate the floor that morning as they were assembling the shed, and had worked with Tuff Shed to figure out how to coordinate that. The scheduler knew this.The morning of delivery, Tuff Shed was no-call/no-show. We contacted Rick, and he was able to let us know that the crew had picked up our shed that morning. We ended up paying our insulating crew to rearrange their afternoon schedule in order to stay with us - this was expensive.At 12:58 pm, our Tuff Shed scheduler finally called us. The delivery truck had broken down at 11:30; at this point, he said, they were still an hour away from our house. They would not have met the delivery window anyway, but as a result of the breakdown they would not be able to arrive that day. We were frustrated at the complete lack of communication that morning - no contact to let us know they were on their way and would be late, no contact until 90 minutes after they broke down, and a significant added expense for us for our floor insulation crew (we had paid them around noon to rearrange their schedule - by this time, someone from Tuff Shed should have contacted us to let us know what was going on, and we would not have incurred this added expense).When the Tuff Shed crew arrived two days later, they were great: they arrived shortly after 9:00 and were able to complete the assembly in one day. And, Rick contacted us a day or two later to see how things went.Overall, the beginning and the ending of our Tuff Shed experience was great. The problems on the initial day of delivery could have easily been resolved with better communication - we understand that problems happen and trucks break down; the complete lack of communication that morning was infuriating and resulted in significant added expense for us that could have been avoided, which we would have appreciated.
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January 2024 by Peter Anderson
I shopped around for a shed provider before deciding on Tuff Shed and thankfully it was the right decision. Rick Hazelton helped me refine my shed design and his recommendations made it much better. The crew who installed it couldn't have been more efficient and professional. I had my two young sons out of school so we could watch the construction and it was a fun and fascinating day. We don't have a garage so the extra usable space of a shed (for bikes, tools, toys, etc.) will dramatically improve our lives. Rick has been helpful throughout the process and I don't know that I've ever had better customer service. I'm never 100% satisfied with anything and I'm 100% satisfied with my shed and the process to get it. Tuff Shed really came through for us.
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January 2024 by Howard Lomas
The sales man Rick was great. Very knowledgeable . Helped with size and style and color.the install was quick, neat. I am very happy with it and the whole process. Everybody loves it!!
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December 2023 by Mary Foley
Excellent service - Rick was extremely helpful and the Shed installers did a wonderful job
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November 2023 by Chloe Lewis
Purchasing our custom Tuff Shed was a really smooth process from start to finish, and they have great customer service to help you along the way if needed. The builders delivered and built our shed and did a fantastic job. We are really happy with the quality and look of our new Tuff Shed, it is clear it'll last and was worth every dollar. Highly recommend!
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November 2023 by Eric Bratt
Delivered exactly what we were looking for in a shed. On Time. Professionally installed. Rick in the Portland branch was amazing to work with designing and working through the options. He was always available via phone to answer questions and concerns. Would use again without hesitation.Service: Custom shed design
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November 2023 by Erin Donovan
I already had an idea of what I wanted before I visited Tuff Shed in person. Rick Hazelton was patient and took his time going over the available features and answering our questions. We settled on a design, and once we had the permit sorted on our end, we were able to order our shed right away. We lucked out in terms of delivery; there was a cancellation so we were got our shed in two weeks instead of the estimated 4-6 weeks. Day of install went smoothly; the contractors were pleasant, organized, and got the thing set up and done in just a few hours. We are stoked with our shed and very happy to get all of this equipment out of the basement!
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October 2023 by Ned Boxer
Rick was a pleasure to work with helping us design and plan the layout of our new shed! Huge help answering all of our questions and explaining how things would happen. He took all the guesswork out of it.The crew that delivered it and set it up were prompt and professional! They did an AMAZING job leveling and putting it together! Couldn’t be happier!
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October 2023 by Alan Task
The entire process went very smoothly guided by Rick’s professional hand. The product, our 10’ X 12’ shed is attractive and very useful. We are very pleased with Tuff Shed and recommend this company with only accolades.Services: Custom shed design
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October 2023 by deborah hersey
When I designed my shed online. I got a call from Rick Hazelton the next day. He was very professional, friendly, and listened to me patiently. When I told him I wanted to keep it under a certain amount, he made sure that happened, helping me save money here and there. I told him my design and showed me what it would look like. Still keeping it under that certain amount.Then a few days later I called him that I needed to change my design. I decided to reposition it . He called me back that afternoon, and we decided on a new design.Rick was great and I enjoyed working with him.When the crew came to build my shed, they were on time, professional and proficient. They wasted no time and began work right away.. They were very organized, and could tell they have worked together for awhile.Both my husband and I were very pleased with their service from beginning to end .After the shed was installed a couple days later Rick called for a follow up. Thank you Tuff Shed! I love my shed.Deb and Dave H.?Services: Custom shed design
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October 2023 by michael begin
Rick provided me great service and we are very happy with the shed
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October 2023 by Marlene Cohen
Tuff Shed in Portland, Maine impressed me at my first visit. Rick Hazelton was welcoming, friendly, informative, and so patient with the questions I had, even though I mentioned that I was just starting to research sheds.I returned several weeks later with my husband and son.He pointed out many features on the sheds which were not available on some other brands that I also looked at.We sat at the computer, and he very patiently showed us different models and altered their appearances with a click of the mouse......so accomodating, asking us questions and making thoughtful, valid suggestions based on our needs. I appreciated his candor. Rick wanted us to make the best decision as much as we wanted to.We are thrilled with our decision and extremely satisfied with the installation and customer service.Without reservation, I would recommend Tuff Shed. I feel as though I can call Rick with any concern/question that I might have. After enjoying my shed for a year, I would just like to say thank you!
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September 2023 by Cc Tx1010
Rick- followed through and ensured I was aware in the process from the beginning.
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September 2023 by Raven Grady
During my association with Tuff Shed, I dealt with Richard Hazelton Jr. from factory construction to assembly on site. Rick coordinated all facets of the project and the project was completed as scheduled. The assembly crew was professional in workmanship as well as leaving a clean work area when finished. I would have no problem using this company again if necessary.Jerry
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September 2023 by Gina C
My Tuff Shed is the perfect storage solution. Having wanted one for a long time, my visit to the Portland showroom provided me with the information that I needed. Rick helped me to customize the shed and it was painted to match my home. The unit was delivered and built in a morning. I highly recommend this product.
