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March 2024 by Dennis Lewis
They go against UPS policy and charge for label generation and they have poor customer service
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March 2024 by F made
This place is the absolute WORST! Horrible customer service. They need better people representing them. I use this store a lot because it's close to my home but i will start going out of my way to use another store just for better treatment. This location is horrible!!!
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March 2024 by Colleen Diskin
Employees are always helpful, pleasant, and efficient.
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January 2024 by Jonathan Hendler
Helpful staff
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December 2023 by Scott Holt
Horrible customer service, my package disappeared and the staff was not responsive to my inquires. Things go wrong in business I get it, it is no excuse to be rude and argumentative. My inquiries were met with attitude and disinterest.I have been patient and respectful in all my interactions with the Marginal Way UPS store and staff. My reward was rude, disinterested, unprofessional customer service.
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October 2023 by Violet Weiner
I go here as little as possible, but I would use UPS as opposed to FedEx more often if I knew the hours of the grouchy blonde woman so i could avoid her
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October 2023 by Coleman Walker
Had an 11:30am Notary appointment that was scheduled 3 days ahead of time. When we arrived, we were told that the notary was at the bank and wouldn't be back until noon. We scheduled it for a reason! Both of us were on lunch breaks and couldn't wait that long. Will be heading elsewhere.
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August 2023 by Ave Maria
The woman that everyone complains about on here-- fried blonde hair and a scowl so deeply embedded in her face you'd think she was born with it-- just threw some woman's Amazon return. She just threw the whole damn thing on the table after being told it was fragile and waiting for the customer to leave like. If you hate your job just say it, don't be a raging c u next tuesday. I don't even leave reviews on places but I genuinely felt obligated to complain about this woman. I've dealt with her miserable self once and God was she a beauty to behold but this is just too much dude. So many bad reviews yet nothing done about this woman
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August 2023 by Nadine Du Toit
The lady who works at the store, the shoulder length blonde older lady is unnecessarily rude and unhelpful . I watched her interact with multiple customers ahead of me and she was very unpleasant. I’ve read through the other reviews of this location and it seems I’m not the only one who thinks so. I’m shocked by the feedback of others.
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June 2023 by Michele Balzano
I would give them zero stars if I could! Ordered a package from Amazon. After coming home from a 12 hour shift at work, saw a notice from UPS on my apartment building door. They had tried to deliver my package but brought it back to the UPS store. I immediately put on the tracking site that I would like another delivery the next day. I checked the status and it said it was delivered at 10 am this morning. Go out to my hallway to get it and it wasn’t there. Tried calling the “customer service” number and it was an automated system, no help at all. Called the store thinking they’d do a delivery but no. The SECOND I tried to explain to the person who answered the phone that I got a delivery because I don’t have a vehicle, he gave me to a manager. A manager who didn’t give me her name and was probably the rudest, most unhelpful person I’ve ever dealt with and I’ve worked in customer service for YEARS. So now they’re holding my package hostage until I can find a way there, of course they’re closed on my next day off. They need to hire people with some customer service and problem solving skills and empathy. This is ridiculous
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June 2023 by Jay
I went in to a have a item safely packed to ship. Was told the owner was the only one who could pack it and had just walked out of the store. She apparently did not tell her employees that she was leaving or when she was coming back. 2 nice young men working there were training. One woman who was complete flustered and could not figure out how to get in touch with owner.
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May 2023 by F Z (V)
The good: they shipped my package. The bad: the white woman at the front desk is extremely unpleasant and unhelpful. Signage around the store says to expect delays due to understaffing which, of course, means they are refusing to pay people enough to put up with working there. I'm not surprised, as I would also not want to work somewhere that a white woman is passively unpleasant to other white people, and openly insulting at nonwhite people who dare to spend money there. The other woman working in the back seemed perfectly fine. The unpleasant white woman was not wearing a nametag unfortunately, or I would be reporting her behaviour to a corporate office. Though, since she gets away with taking her nametape off, I suspect she may be the franchise owner.
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May 2023 by d v
The woman (blond hair and glasses) who works here is incredibly rude and condescending. She seems very bothered to help you with your shipping needs. I just walked out mid-transaction because of her attitude. No thanks!
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April 2023 by Stephen Wolff
had to drop off a package today for a return, and Alex was so helpful! I was frustrated with finding the return label and she was so patient and took her time, and it was a great experience!
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April 2023 by kyle goodrich
Extremely rude and unprofessional women working the desk. Would not print my paper and yelled at me for showing up when the store opened. I’m not sure why she is employed. Miserable experience!