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November 2023 by Natalie Dunn
Best VIP location yet. I’ve been to a few and would drive here any day. I knew my inspection was going to come with some hefty repairs. They did such a great job getting everything fixed and ready for the road. Very efficient and professional!Services: Auto brake repair
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November 2023 by Amber Munoz
The day I had my appointment the VIP in Westbrook had a surprise shortage in staff. They called and asked if I could change my appointment. When I told them I couldn't because of work, they kindly adhered to my original reservation. There was also an issue with a bolt when changing out my tires, and they quickly addressed the problem on the same day.Service: Tires
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November 2023 by Deborah Aylward
I received excellent and prompt service when I needed oil change, tire rotation and car inspection. Desiree was professional, knowledgeable and friendly as she always is, and made me feel right at home. I'll be back!Services: Tire rotations
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November 2023 by Frankie Lyon
This team is awesome. I've been here twice now and they have an absurdly strong commitment to helping folks out and doing it ahead of schedule as well. Nice people, great service, great work. This is my go to shop for tires and tire services. I would trust them with engines too, I just haven't had the chance.Service: Tires
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October 2023 by Nancy Marshall
I was very pleased with the service that Nick and his team provided after I had had a flat tire on my car. I have an AWD car so I was afraid I would need four new tires but thankfully I only needed to buy one new one, since the other three were still pretty new. I felt that Nick had my best interests at heart. I really appreciate his service and the fast turnaround on a new tire. Now I need to go back and have them check my lug nuts, which is standard operating procedure after getting new tires. Thanks Nick!Service: Tires
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October 2023 by Chad Sykora
Amazing service and turn-around time. My car wouldn't start a few weeks ago and getting the car over to VIP was a breeze. Rather than charging me for a full diagnostics, they tested the battery and found that to be the issue before charging me extra for the diagnostics. The people working are very knowledgeable and friendly. Will be returning for future services.Service: Auto battery replacement
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October 2023 by Karen Woodberry
I was able to easily get a Saturday appointment at the Riverside location for a state inspection which turned into a brake job. All was done then and there and Eric was great at explaining everything. And they're certified by AAA so even a small discount!Service: Brakes
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October 2023 by Emily Withers
Very accommodating, as I didn't have it scheduled in advance. They quickly got me in and did a wonderful job! Eric Rubino was my technician who did the work in a timely manner and was very patient with me at the end when my card wouldn't go through and people trying to call me. A few of us were joking at the counter and that is something that I appreciate. Laid back and personable while maintaining professionalism. I would definitely recommend Eric Rubino and his team down on Riverside Street in Portland/Westbrook. The price for my service I got was quite a bit cheaper compared to other places so that's also a plus.Service: Wheel alignment
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September 2023 by Brandy Kendall
I had ordered a set of tires on the VIP website and scheduled the installation for a few weeks later. Unfortunately, that order was never placed so my tires were not in inventory when I arrived. For that part of the experience, I would rate VIP less stars, however the customer service I received from the local store was amazing. They worked with me for quite some time while I asked many questions so I could select another set of tires at a comparable price. These guys went above and beyond to find me what I needed and made sure the installation was done in a timely manner. I plan to schedule future service appointments at this location! (Westbrook Maine). Thank you for turning my experience into a positive one!
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September 2023 by Marilyn Hussey
When I moved to Westbrook a few yrs ago did not know the area at all so me and my kids decided to use VIP in Westbrook and glad we did.We have always been treated well and they staff are great. I moved back to the Lisbon are and still come back down here when needed. My daughter moved back to Auburn and still comes back down to Westbrook to get her car serviced.Will continue to stay with them. Thanks for everythingService: Auto brake replacement
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September 2023 by Kathryn Ainsworth
Outstanding service at VIP Westbrook. They were able to schedule us quickly for an inspection and then provided that service in the same timely manner. Mike and Desiree were both friendly and helpful in their service. Thanks!Service: Vehicle Inspection
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August 2023 by Chris Smith
I had a loose part on the undercarriage of my vehicle. VIP got me in quickly for an appointment. Brennon did the maintenance on the vehicle and provided an excellent and affordable fix along with good feedback. Desiree helped me on the phone and with the options moving forward with my car. She also was very helpful in connecting me to other local services. Very friendly and professional, I highly recommend them.Service: General repairs & maintenance
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August 2023 by Peggy Pisini
Excellent service! Will use again. I came into the shop with an air conditioning problem and Eric our technician was so helpful. I had a late afternoon appointment, but the problem was longer than the time allotment. I explained that we were down another car at our house house and were desperate for transportation. ? Not only did he call me to explain the problem in detail, he called to let us know any additional work that needed to be done and prioritized it so that we could get back on the road. He was a pleasure to work with and the staff was very engaging and happy to be there. I recommend this location highly. ??Service: Auto A/C replacement
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August 2023 by Mango
Our experience at the Portland VIP Tires & Service is always great! The staff is always friendly, fast and professional. We recently had an issue on our account and Desiree was both thorough and diligent in looking into it for us. As always, thank you for the great customer experience. Will definitely be back!Service: Oil change
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August 2023 by Matthew Seitz
They did an amazing job! Desiree was extremely helpful, She adjusted things to make it work for my schedule. I am a single Dad and they made it so it was stress free and very easy for me to get the tires and my kids back in the road.
