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December 2023 by Patrick Simmonds
Every time I’m here it’s a painfully slow process. No concern for lines or people’s time
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July 2023 by Michaela Allen
I came here twice in one day because I was having some trouble adding cash to my cashapp account. Manager was extremely rude and implied that I might be doing something illegal. Two other cashiers apologized to me saying she is “just not good with customers”.
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July 2023 by James
No one ever answers the phone so this is a useless pharmacy considering no one wants to just drive down to ask if their prescription is ready, when it might not be yet.
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May 2023 by Austin Davis
Due to showing majority of the symptoms for COVID-19, I decided to schedule a COVID, test through Walgreens at the Forest Ave location in Portland, ME for 3:45 pm on Wednesday, April 12th.Due to the fact that I did not have a car available, I skateboarded over a mile (each direction) while feeling sick to take this test. Upon arrival, I did NOT go inside and instead went to the drive thru, as per directions in the confirmation email. The worker at the window was visually confused as I was not in a vehicle at the drive thru window, so he brought over the pharmacy tech who was reluctant to even speak with me. She proceeded to tell me they could not administer the SELF-ADMINISTERED covid test because I was not in a vehicle, even though I was wearing a mask. The pharmacy tech recommended calling an Uber and having them take me through the drive thru.Instead of handling the situation in the safest manner possible and having the business that administers COVID testing do said testing, the recommendation was to put someone else (and another business) at risk. This is by far the least professional experience I've ever had with a pharmacist.I decided to not waste anyone else behind me in line's time and go speak to a "manager". I explained to the manager the situation and for a second, it appeared that I was going to be helped. She took my ID and went to the pharmacy, only to come back 4-5 minutes later telling me exactly what I told her. Instead of being understanding when I told her I wasn't going to put an Uber driver's life at risk, she then attacked me and accused me of putting her life at risk, due to Her lack of PPE while working at a facility that conducts COVID testing.Absolutely unprofessional.Unfortunately, I did not get this manager's name, but it doesn't really matter because she was completely useless in handling the situation. "Manager" is clearly only a title here since "Pharmacist's Secretary" isn't very impressive.Do better Walgreens
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March 2023 by Erin
This is my edited review on this Walgreens.I am happy that Walgreens has taken my complaints, reviewed them, and addressed it. I have had horrible experiences on the phone, waiting for somebody, anybody, to answer the phone in the pharmacy. I've had many staff members come off as judgemental and rude. Fortunately, I have not seen one particular pharm tech, that I really don't feel comfortable with, in awhile. Maybe she transferred to another store. I have not had as many long wait times on the phone, as I ALWAYS did before. It seems as if there are more employees working behind the counter, lately. Since Walgreens contacted me and addressed my concerns, I feel more optimistic about the future of this particular Walgreens pharmacy! Yesterday, I did have one of those VERY LONG wait times on the phone again, but I know that the employees are trying to get to everyone. I'm just happy that I didn't get put on hold and then get hung up on after waiting for awhile. I will edit my review of this Walgreens when I feel it needs to be, again. I did change it from 1 star to 2 stars. ?⭐️⭐️
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February 2023 by Darlene Sterling
On hold for the 3rd time today. . .over 3 callers ahead of me each time and disconnected when my turn came. Update - I called customer service for Walgreens and they told me they'd transfer me so I thought it would be direct. Nope, on hold again with over 3 callers. . .
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January 2023 by Madeline
Horrible, unorganized, disrespectful and unprofessional. I got the complete runaround from the staff including the manager who was extremely rude and snappy and they do not care about filling your prescription in a timely manner. I’ve been waiting days. Definitely a poor excuse for a medical setting.
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January 2023 by Madeline Smith
Horrible, unorganized, disrespectful and unprofessional. I got the complete runaround from the staff including the manager who was extremely rude and snappy and they do not care about filling your prescription in a timely manner. I’ve been waiting days. Definitely a poor excuse for a medical setting.
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November 2022 by Jackson Bickford
Worst Walgreens I have ever been to. They don't pick up the phone .
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November 2022 by Bonnie Norlander
Pharmacy - I’ve waited on hold many times experiencing trouble with the automated system, being put on hold (endlessly) and having my call dropped. *I’d be so happy if they retained quality staff that could quickly address customer needs so I didn’t have to make so many in person trips before getting my meds.
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October 2022 by Jason Lund
I'm grateful that this pharmacy got my medications transferred from another Walgreens much faster than I was told. They were very busy, and I appreciate that they were open on the weekends. It only took a half hour from making the call to picking up the meds, yet most of that time was waiting in the phone queue, which is not the fault of the pharmacist or technicians. It is Walgreens fault for understaffing. I appreciate the people, but not the corporation.
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October 2022 by Mike Steele
Don't bother with the pharmacy here
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September 2021 by Samuel Peluso
I booked a free covid test here for travel purposes in early September, 2021, and they cancelled on me the morning of the test. They provided me with no alternatives and acted like they really didn't care on the phone. I had to pay $300 for testing at another location.
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August 2021 by Rachel P.
Awful pharmacy. Told them I was there to pickup pain meds today for kitties. Rang everything then said come back later today. I asked to wait for them to be ready then they say it won't be in for 1-2 days. Terrible, wasted time and caused undue delay to pain med administration.
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June 2021 by nancy simpson
I am disappointed in the pharmacy services.
