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May 2023 by Cynthia Barlow
The employee are so welcoming and niceIt’s a pleasure to bank there
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December 2022 by Amber Chaplin
Franklin Savings Bank is a great bank to manage your regular money or to obtain a small loan, however, I do not recommend getting a building loan through them. We spent the last 6 to 7 months trying to get a loan through FSB. There were many errors, some I would have to take credit for on my end, but a significant amount on the banks end. Unfortunately the loan officer we were working with just got diagnosed with a life-changing diagnoses and we did not find out that till the loan officer was about to go on leave to get treatments. Due to our normal loan officer, sweetest women you'll ever meet, being in and out of the office our loan was pushed aside and communication was not present. The lack of communication was extremely stressful since you have to know what the bank needs to get that final approval. We ended up getting three different appraisals, granted we added some land to get a higher appraisal but Ron forgot to add our original lot to the second to final appraisal. I could go on and on about how upsetting this loan process was and how much unnecessary stress was involved. Once I finally complained, the loan team tried to fix their end of mistake but the emotional stress was already done.You can take the risk and try to get a loan through this bank and I hope you'll have a better experience but I recommend seeking out another bank.Since closing, the bank is really responsive now that I am just filing invoices for the build. Even though a qoute was missed but that was an easy fix that I was able to do. Perhaps my husband and I were just a series of unfortunate events when coming to the loan process.Regardless, I do not wish for everyone else to have the emotional stress that my husband and I experienced. Proceed with caution.
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December 2022 by Jerry Fontaine
Good ?
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July 2022 by Jane Bradford
Good bank
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April 2022 by motox mom
Do not get a loan through this bank! To be fair, the tellers are very friendly and efficient; however, the loan servicing team is the worst loan department I have ever worked with. Being in the real estate business for 30 + years, that says a lot. It's unfortunate how a bank which promotes itself on being a small town local bank can treat its customers so poorly.
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January 2022 by Donald Mosher
I'm up late and make late night or morning purchases, for whatever reason my card keeps getting declined as fraudulent. I've asked them multiple times to stop declining my card as I would like to use my money but it keeps getting declined, not happy. I spent $1000 on a purchase and they didn't mark it as fraudulent but then I made a $90 purchase with the same company and they marked it as fraudulent, their algorithm does not work correctly.
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October 2020 by Brenda DiConzo
I have had an account at this bank for at least 27 years. I have always been treated with courtesy and patience no matter how many times I mess up my password?. I have had experience working in banks and I know how stressful it can be. Thank you all.
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June 2020 by Shelley Cox
Always friendly ,smiling and willing to help.
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January 2018 by Lacey Todd
Always great service!
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July 2017 by Kris Howes
Great bank, been using them for over 10 years. Employees are great and always in good moods.
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July 2016 by Greg DeCristofaro
I never wait in line and people are friendly.
