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November 2024 by anipik358
Bunch of idiots. Tried working with them and they couldn’t spend the time to answer my questions adequately. Could not give me a straight answer on pricing. I told them I’d give them one last chance and they hung up on me.
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February 2024 by Wesley Smith
Karlene was awesome. Work done early, service was prompt. Highly recommend.
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January 2024 by Lucinda Bailey
We liked the vanities we got but working with this company was not a good experience. The delivery dates got changed several times and caused big problems with our contractor. We wish we would have been told from the start that Heartwood would not hang the mirrors, or put in the knobs on the vanities, even though we bought them from them, and that the countertops would come from somewhere else, separately. Our contractor refused to put in the knobs and we were lucky that Jeremy, from Heartwood, eventually came and did it. The countertops (from Shad's) are gorgeous. We wouldn't use Heartwood again, however.
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October 2023 by wussup paul
Myself and my girlfriend were looking to do a kitchen remodel at our new condo. A very friendly man on the sales floor helped us out and promptly scheduled a day to look at our current kitchen to get measurements. He showed up, took measurements and said he’d email us with drawings and a cost breakdown. From this point on, a very serious lack of communication began. Days would go by with no email response and we never ended up receiving a cost breakdown after asking several times. It has now been 23 days of silence. We are very disappointed with the lack of communication and unprofessional service.
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November 2022 by James W
Received a strong recommendation for a designer at Heartwood Kitchen, but parted ways after the designer missed their own self-imposed schedule for preliminary design several times over a period of four months. We have absolutely no deliverable to judge the quality of the designer's work upon because of their excessive lateness. This designer over-promised with no pressure from us, consistently failed to deliver, understood our expectations and acknowledged their failures but took no action to correct the issue. Stunning lack of professionalism. Full details below.-April 6: Initial contact; was told by designer they were busy and it would be a few weeks until "measure day". When I asked, "busy" meant a few weeks. I informed the designer that was better than we expected and we understand everybody is busy now but to just keep us up to date if that schedule changes-April 18: designer visited our house to measure the kitchen. Quoted us a "couple of weeks" for a preliminary design and budget.-May 6: (three weeks later): contacted designer who apologized for being late and said a "couple more weeks"-May 24 (three weeks later): designer apologizes for being late; I remind the expectation we established early on: "schedules change which is okay but keep us informed". Designer tells us designs will be done in two days.-June 7 (two weeks): e-mailed about schedule; informed "it's 90 percent done, it will be done tomorrow afternoon"-June 16 (a week and a half): contacted designer who said "everything is done except one quote from the manufacturer; I'll have it to you tomorrow". Being in a related industry, I know it's very uncommon to contact a manufacturer for a quote on a preliminary design. The planned remodel isn't that nice to justify manufacturer quotes on the preliminary design.-June 17 (due date): no response from designer, no design, no budget.June 27: I reach out again reminding the designer of the schedule and our expectation to kept apprised when the schedule changes. No response.-Two months go by without any response to our voicemails or e-mails.-August 4: designer contacts us, apologizes for being so late, and asks to re-earn our business. We respond by inquiring where the design stands (again, recalling that we were waiting on one quote and there should be no work left to do). No response.-August 21: call the designer and issue a firm deadline of August 26 which is well understood.August 26: no design.August 27: designer informs us of family issue, apologizes. Promises August 29.August 29: no design, no communication.August 30: we notify designer that they no longer have our trust and confidence and we will no longer work with them.
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October 2022 by Bill Cindy Libby
Large variety of product samples, great quality, knowledgeable staff, very clean.
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August 2021 by Allen Welch
Fantastic staff also does an amazing job thanks
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June 2021 by Stephen OBrien
Beka was our sales rep. She was professional, accessible and courteous. We met one Saturday and the rest was history. They subcontract to a wholesale stone company and did a great job communicating throughout the process. We love our kitchen counters and really appreciated the support Beka provided.
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April 2021 by Al Pollard
Jim LaFrance at Heartwood did a superb job in designing our kitchen remodeling. He guided us away from our preconceived ideas into something far better. The kitchen is magnificent. The Cabico cabinets and quartz counters (Surface Creations) and installers are terrific. Jim was there at every step. This is the 3rd job Jim has done for us. He is knowledgeable and easy to work with. We highly recommend him.
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December 2020 by Irene Bryant
Three tries to order cabinets there and visits as well as phone calls. No one ever got back to me and I purchased cabinets elsewhere. Too bad as I had used them for my bathroom and kitchen 30 years ago. Was trying to be loyal customer. Cabinets might be nice but the customer service is horrible
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December 2020 by Linda Ekstedt
I loved working with Sherry! She did a fabulous job on our kitchen design. She was always available by phone or email and onsite to make sure everything was perfect. Her experience and patience with us in going through design options, offering great suggestions, helped us make selections that created our dream kitchen. Thank you, Sherry!
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November 2020 by Irene Bryant
I found cabinets I wanted and called for appointment. 3 1/2 weeks later and still no call so I go in and speak to salesman, he apologizes and says he will call me Monday to set up appointment? 5 days and still no call, really wanted those cabinets but will go elsewhere. Have purchased kitchen and bathroom from them in past but customer service is important. Very disappointed
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June 2020 by D T
We worked with Beka on our bathroom project and it was a great experience. They were especially accommodating when it came to working around our schedule. We will definitely look to Heartwood for future projects.
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June 2020 by Craig A. Pendleton
A good experience not without a few missteps. We worked through the issues and ownership was upfront and honest with us. Mostly lost time but like I said mistakes happen and in the end we were happy.
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June 2020 by lorraine hoctor
We were very happy with the service and the cabinets are great. Only problem we had was a miscommunication on the order for which we were
charged a delivery fee even though I felt the mistake was theirs.
