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July 2025 by Asia Kea
If you want great service, please don’t come here. After a deer collision 7/1, our insurance recommended us to go here on 7/2.
After ordering all the parts, they said it would be 10 days to complete our vehicle.
After the 10 days, we had to call first for any and all updates.
First it was just an incorrect headlight left, so it got pushed back until the next week. Then they said they ordered an incorrect fender flare, so then a few more days. Then when that was supposed to be done, they said it was the an incorrect grille.
Mind you this is a stock 2012 Jeep Wrangler where this model runs for 10 years. Please entertain me how difficult it is to find parts are.
After calling at 9am today 7/29 we were told that the car was completed but just needed to be detailed. We arrived at 12:40 during the customer service’s lunch and so we waited until 1 to speak with someone just to see that same service advisor pull up in a customers car directly in the shop bay.
Even after picking up our vehicle after our supposed “detail”, there was a ball of tinfoil and an empty bottle of apple juice indicting someone ate their lunch and our car was never detailed one the inside. How this could possibly ever be me would be wild as I dont drink little bottles of apple and eve with a gas station lunch.
10 days turned into a 4 week project. Ira Collision Center Saco will give you the worst runaround about why your car isn’t completed and still leave it dirty to take home.
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May 2025 by Maureen Macisso
Great service from all staff. Everyone is professional, efficient and pleasant!
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April 2025 by Brandon Berry
The work could have been done anywhere so Customer Service is what matters. Karen, Lisa and Marcelo were all polite and respectful of my time. The insurance company sought to make the repair process a hassle, but Karen and Lisa BEAT THEM DOWN until all was corrected. I immensely appreciate the level of support I have received from Ira Collision.
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January 2025 by Simon Glavin
I picked up my 2020 Malibu.. After some time .Luckly I popped my hood my whole air box was open will all the screws backed off and just flopping around.Nice Quality ck. My hood and all seams are different!! 10,000 buckish
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December 2024 by Steve Marzza
Ira was suppose to fix the damage on my vehicle but said they couldn’t find part of it… after I told them I knew where it was and could show them they tried to pawn me off to their wheel place they work with… then they said it was on the work order but they were never paid… after telling me they reimbursed the cost for the wheel damage.. even tho they get the payment after the damage is fixed… wonderful people.
EDIT: Just talked to insurance and come to find out Ira collision told them to remove the rim from my quote because they couldn’t find it. This is really crazy to me. Just admit you messed up instead of coming up with a chain of lies and telling the client you don’t care..
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August 2024 by Thearrith Dong
*8/8/24 update*
The paint, PPF, and OEM parts were great that Marcel was able to get. Unfortunately the fit and finish left a lot to be desired. Later I found that the inner fender liners were not installed correctly and some bolts were not even there or reattached to secure anything. Had to fix everything myself after a piece of the fender liner came loose ultimately hitting my tire and damaging other components.
Haven’t even had my car repaired yet but after calling around (Moody’s, R.P. Bell) Ira Collision provided the best and friendly customer service. Speaking over the phone they were more than helpful with getting me in the same day to speak with someone when I already had a claim and quote from USAA. I worked with Marcel who treated me with kindness and respect, as well as explaining everything to me making the claim and repairs easy to understand when it came to cost and parts availability. Marcel was training someone at the time and she also was very friendly and put customer service at the forefront.
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June 2024 by Betty Jean Petrinovich
Marcelo and team have been working hard to accommodate my needs. It's been an excellent experience.
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June 2024 by Nate
Wouldn’t really recommend was was told a lot of things that didn’t happen, took much longer than told , poor quality work and on top of that when said something basically got argued with about it and told excuses take it somewhere else
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June 2024 by Kevin Loignon
Do not go to as their warranty is not worth the paper it’s printed on. And I was told to basically go pound sand.
I went to the dealership auto body to have my CRV repaired when it was hit a few years back. I went to the dealership body shop because I wanted it done correctly and it came with a lifetime warranty. Over this past fall and winter the clearcoat has failed and is lifting from the car and the shine is gone. I went back to the body shop to see about getting their repair fixed as it is failing it took multiple calls and almost 2 weeks for Dave the manager to call me back and basically tell me they were going to do nothing for me, but they will charge me to repair their failing paint job if I want. I will never do business again as their warranty is not worth anything.
Update:
IRA collision responded saying they were going to look into the matter and get back to me ASAP. It has been over a week and I’ve heard nothing which goes right along with my review of you cannot trust anything they have to say. They did a horrible job on the auto body repair as the clearcoat is failing and then said I had no warranty on their repair
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May 2024 by Nick Wrigley
Top notch service, unlike any other collision shop in the area. I dropped my truck off, went over the damage with them. My rental company picked me up and everything went well. The repair was timely, and when I went to pick up my truck, I was shocked. I dropped my truck off and still had winter sand on the floorboards and dust/dirt on the dashboard. When I picked my truck up, the repairs were 100% satisfactory, and the interior of my truck was cleaned to include the floor mats and dashboard. I felt like I was driving a brand new truck. I had no expectation of that and honestly, I never write reviews but I can’t keep thinking about the customer service experience I had with Ira Collision and how they went above and beyond. Hopefully I don’t have any collisions in the future, but if I do, I know where I’m going. I will also suggest Ira Collision to friends and family. Thank you guys!
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March 2024 by Jennifer Bryant
Excellent service!!
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March 2024 by Rebecca Leary
Very highly recommend! We needed to take our car here after it was rear ended. They worked with us and made the process as easy as possible. Dave went above and beyond on multiple occasions to make sure we were well taken care of. If we need a collision center in the future we would never take our car anywhere else but here!
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February 2024 by Jake P
Quoted 1800$ for a small paint job. I have family in the business, and can’t overemphasize what a rip off that is. Skeezy scammers, avoid at all costs.
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January 2024 by Susan Gagnon
Excellent Service and timely too!
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December 2023 by Katherine Skvorak
While other shops estimated that they could repair my car in 3-4 months, Ira did it in 2 weeks! The team was fantastic, so helpful and communicative and Maria was always there to answer my questions and give me updates on how the repairs were going. I'll absolutely be coming here for all my care needs in the future :)
