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November 2023 by Anisa Kopulos
I had scheduled a simple winter to summer tire change this previous spring. The team at IRA overlooked our choice of summer tires we requested to have put on and instead installed lower quality tires. It was also requested that my winter tires be returned as they still had reasonable tread existing for future winter seasons. Upon picking up my car, my tires were not returned to me and the incorrect tires were installed. Although not spoken aloud, it felt like we were “inconveniencing” this shop for requesting that my old tires be returned and pointing out an incorrect service. After waiting for them to find my winter tires they discarded, I had had enough trying to communicate what my original request was and decided to live with the lower quality summer tires. Upon scheduling to have my winter tires put back on this winter, I am told that my winter tires aren’t winter tires, they’re the same set of incorrectly specified summer tires, with less tread. To say I’m frustrated is an understatement. Calling the shop just to be told “we don’t have your winter tires” was extremely disheartening. I know you wouldn’t have saved my tires, I was hoping some ownership would be taken for the situation.. Yes—I should have double checked the tires before returning home and putting them in storage but it should be noted that this is the type of business where you will need to double if not triple check everything that is being done to your vehicle. Honda in south portland has been on my side during this debacle and went through hoops to get me a good deal on a new set of winter tires I wasn’t anticipating having to expense this season. Consider taking your business there.
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November 2023 by JT Contardo
Took my beloved 2007 Odyssey to IRA Honda for state inspection but alas, she’d reached her end with frame rot, leaks and a few other issues I was unwilling to repair. As I waited, I noticed a beautiful 2021 Honda Clarity on their lot. It was in mint condition, one owner with a Car Fax report showing it was as good as it looked. The price was right for my needs and the deal was done! It only took a few hours to get the paperwork completed and they even took my Odyssey in trade. A most appreciated, fun buying experience! Recommended!
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October 2023 by A Mulcahy
Tommy is awesome at Customer Service. He was communicative, helpful, and efficient. He made the car service experience a pleasant one. Also, thank you to the mechanic who took care of my issue. I recommend this service center.
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October 2023 by Ron Cornelissen
This was our second purchase from Ira Honda. Our salesman, Rob was great. We received a generous trade in offer as well as a 1500.00 loyalty bonus. My wife's only requirement that allowed me to purchase a Honda Ridgeline was that it had heated seats which it didn't. Rob made arrangements to have them installed. This was a no pressure enjoyable experience.
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October 2023 by Molly Ronco
they were able to get my car serviced pretty quickly. Helped me figure out all the different things going on with my car and performed a free diagnostic test. They communicated on a regular basis through call and text updates which was really nice, especially the text updates when I was at work and werent able to always pick up the phone. Also all the staff was very friendly, welcoming, and helpful , thank you for a great service!
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October 2023 by c. caldwell
Poor service, poor communication, lied to about price negotiability until I found a better deal and service elsewhere, after I had been made to wait without a car for over a week for nothing. These things and a couple really abrasive, negative interactions made what was a stressful time -but could have been a very positive experience- the absolute worst.
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September 2023 by 2600 Striper
It was my first visit to Ira Honda Saco and I'm wondering to myself why I didn't come sooner. My service advisor Tommy took care of everything and had our 2019 CRV done quickly and presented me with an itemized bill outlining everything that was done.Great job!Thanks,Dave
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August 2023 by Nancy Barry
Jason made my buying experience so easy! He was extremely knowledgeable in all aspects of vehicle, even offered me a ride to drop off my rental! Felt real comfortable! If you need a car see JD!
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August 2023 by Marybeth Wheelock
While on vacation 4.5 hours from home had a transmission pump problem...both Tommy and Caleb were terrific. They got me in to diagnose the problem then were able to get the part and get me back a few days later. Not exactly a great vacation but I can't thank them enough not only did they go out of their way for me but also for my dog, Coal.You are the best!!!
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August 2023 by Maureen Rodrigues
My experience w/IRA Honda was wonderful! They even gave me a better price than my coupon was worth! Tommy is a great customer service rep as well! It was also nice that they have a cafe to get a sandwich & homemade baked goods by Nichole! Wow ?
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August 2023 by Angela Cintron
I had the best experience buying a car at IRA Honda. Edwards is amazing. He took the time to look through a bunch of cars with me while respecting my budget and helped me find the perfect car! I highly suggest coming here for a low pressure environment with very accommodating employees!
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August 2023 by mike see
Unscheduled oil change completed in less than 1/2 hour. Customer service experience with Tommy was truly outstanding...one doesn't find that kind of employee who exudes such an attentive attitude toward satisfaction as he. This man deserves a raise and I told the service manager so. Well done!
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July 2023 by Mary Sullivan
It was a pleasure to do business with IRA Honda Saco. My salesperson was very knowledgeable and kept me fully informed through the wait for the car to finally arrive. The leasing process was fully explained and they made the paperwork very easy. I'm really enjoying driving my new Honda HRV!
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July 2023 by Margo Bricker
Very pleased with our service visit today at Ira Honda in Saco, Maine.Tommy was the agent who took care of us. He did a great job of informing us on the services to be completed and open recalls that need to be performed. Very friendly and helpful. We will return for future services.
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July 2023 by Max Benson
The dealership recently had a customer appreciation cookout, with a dunk tank, and $7 oil changes. Everyone there was very courteous and professional. I would argue this is the best dealership on the automile and in York county.
