-
November 2025 by crazyvwobie
Put different headlight then the other side , original is black trim they put silver, rim was damaged in accident , didn’t even try remove the scuffing , lower bumper grill was damaged in ac ident and never replaced. Body work looked good .
-
August 2024 by Danielle Duhaime
Oh my gosh! I had the best experience with RP Bell. They got me a quote on the damage within a week, and booked me for the appointment within 2 weeks, and were done early! They helped handle the insurance piece, coordinated the rental car to arrive when I was there, and Jake, my appraiser, was super friendly and clearly loves what he does! They even cleaned the inside of my car and windshield -- what a pleasant surprise for me! My car has never looked better. I'll definitely be recommending them for anyone who needs services!
-
July 2024 by Jon BonTempo
The staff is friendly, knowledgeable and courteous and thus far the process has been a breeze. I just dropped off the Jeep Renegade this morning and should have a ballpark pickup estimate within the next few days - I'm excited to see how it looks once all is said and done, and will update my review then if necessary!
-
June 2024 by Maryjane Morris
Awesome place with great people. I won't take my van anywhere else.
-
May 2024 by Rachel Marden
One of the best customer service experiences I’ve had. Thank you to the management, coordinator, estimator and techs for helping me to resolve my issue-and getting me a short-term fix before I can get in for the big repair. Words will not do justice to how positive my experience has been this far!
-
April 2024 by Chris Vir
Terrible experience. Shameful customer service. If you cherish your car, then steer far away from this shop. They washed my truck twice, a pre wash and a post wash and removed my tonneau cover, which isn't the issue. The problem is they cause almost $3000 in damages and repairs by scrubbing salt, sand, and road debrisinto my paint
.They put thousands of scratches on every panel of my clearcoat finish and my black trim pieces around my wheel wells and wrecked the weather stripping on my tonneau cover when they reinstalled it.When I received my truck back it was still really dirty. How do you clean a car twice and it's still got dirt all over it?? When I spoke to Liza she treated me and my complaint as a joke and couldn't even be bothered to actually try and look at the damages she just stood back and listened to my complaint while laughing and then apologizes for laughing but obviously didn't take it seriously at all. I dont think i even got an apology. They were also defensive when talking in person and evasive not responding to my email asking what they were gonna do to fix it for 5 days. I believe they weren't going to respond until I sent another email. only to respond that they were only going to do a 1 step paint correction, not addressing my trim pieces or the 2 1/2 ft scratch they left on my passenger side doors. They treated my brand new truck like a ten year old work truck which it wasn't. It is my pride and joy and I worked super hard to get it and still owe $20000
-
April 2024 by Carl Nelsen
Very friendly and courteous. They have a reputation for excellence in the auto body repair business in the Saco, Biddeford and Old Orchard Maine area. You can't go wrong with Bell.
-
January 2024 by Ryan Callahan
You can't even tell it was damaged! I'm thrilled with how my Escalade came out. Jake and Liza were especially helpful and made the process much less stressful.
-
January 2024 by Dan
I had to go here because it was the only one certified for my truck by the truck's manufacturer. Their other closest place is Boston, so I was stuck.The absolute worst to work with. Terrible customer service. People answer the phone with "I couldn't tell you" or "I have no idea, not my area" - and just silence after. Not solution minded whatsoever. Large parts were missing from my initial estimate - so I asked for those pieces to be filled out. No response to email asking for the rest. Finally after many phone calls, the person - Liza Clark - said she put $1.00 in those places because she has no idea. How can I use an estimate like that? Got the exact same partial estimate back again even after requesting it to be filled out properly. They refuse to complete even the most simple tasks, and they get angry while underperforming!I had to push for everything, hard. Tiny shop with almost no space to do anything. Wouldn't trust this place with my kid's tricycle. Much less my $100k truck. They can't even get a bunch of the work done themselves - a repair requires it to be towed to the manufacturer's Boston service center anyway. I guess they don't have the equipment anyway. Hard pass... Extremely unprofessional and rude.
-
January 2024 by Ryan G
You can't even tell it was damaged! I'm thrilled with how my Escalade came out. Jake and Liza were especially helpful and made the process much less stressful.
-
January 2024 by Mike Butt
I've had to bring my vehicles here a few times this past year. They do great work.
-
September 2023 by Vinnie Omodeo
I had work done on vehicle 12/31/18 picked up vehicle 1/4/19 and after almost 4years the paint where the work was performed is peeling. Called rp bell on 9/11/23 left a message a employee called right back and said unfortunately we were bought out by another company and there is nothing they could do for me . I replied I have a contract from poc stating lifetime warranty and she still said sorry nothing we can do for you . I told her I plan on taking legal action to resolve my situation. I wouldn't recommend them in regards to any work first if there work can't hold up to warranty or make it to year 4 they aren't worth getting work done !
-
September 2023 by Sandro Tamborindegui
Perfect work they are the best
-
August 2023 by Max Altznauer
My truck was left unlocked in the lot and ran through. Windows open. They got exterior paint from re-doing my panels on the interior. My radio stopped working after they tweaked with wiring (refuse to fix) and then they failed to install my bumper correctly. It’s literally in crooked. I’ve had to call out many lousy repairs and had to drive back and fourth countless times to get small tweaks done. None which were done with care. Every time I call it’s “you already paid” and “my technician says he can’t do anything” 0/10Services: Painting
-
August 2023 by Melinda Semmelrock
Do not recommend this place unless you want everything taken from your car that their techs can get their hands on.350$ in ones and 5s from my tips taken, a vape and extra cartridge and countless other personal items.This place is full of liars and thieves.0/10 don’t recommend.Conveniently their camera system doesn’t work either. There is no damage to my vehicle related to anyone breaking in and they supposedly kept my car locked while it wasn’t being worked on.Police report has been filed but I still wouldn’t trust your vehicle their.
