-
October 2024 by Sean Kelley
Terrible service and equipment
-
June 2024 by Lauryn Austin
Where do I even start? The internet service is not very good, but their customer support is even worse.
I noticed my monthly bill increased by over $20 so I spoke to an agent via chat. They told me that when I signed up, I was given a promotion which decreased my monthly bill for a few months. I had no idea I had this when I signed up. I was searching for a company with good service, plus a reasonable price so I was paying attention to all of the fees and monthly payments when signing up. I never saw anything about a promo. The agent explained to me that the promo ended so now my bill is more expensive (around $120/month vs $85). I asked why I wasn't notified and the agent said there's a disclaimer on the paper invoice each month. When I looked, there's this tiny blurb on the paper invoice. I would get a text each month saying X amount would be charged on X date. As long as that info was correct, I let it automatically charge my card, so I didn't review my paper/digital invoices. Maybe that's a mistake on my part but the amount in the text has always matched my invoices each month. That is until I noticed the larger amount. I kept trying to plead with the agent that that's a lot more money per month, so why was I not notified? The agent kept sending me the same statement about the invoice disclaimer, over and over and over. It's very frustrating as a customer to have someone keep telling you the same thing with no resolution, not even an apology. If they can text me each month notifying me of my upcoming bill, the least they can do is text or email about a bill increase!!! There's NO sufficient communication about the bill increase, nothing! They just fall back on the fact that there's a small little statement on the paper invoice. Such bad service and unfortunately, money grabbing!
The internet didn't even reach the entire length of our house so we had to buy really expensive extenders. Even with the extenders, the service was still really bad. After the billing incident, I knew we had to cancel, so I called Spectrum's customer support line. The agent's greeting was somewhat pleasant, that is until I said I wanted to cancel. She was incredibly rude and had so much attitude toward me. I was very nice, I just wanted to do this quickly and get it over with. She kept me on the phone for so long, giving me attitude and openly bashing the company I wanted to switch to. I thought to myself "wow, this lady is not going to let me cancel!" I had to tell her multiple times "thank you, but I'm good, I would still like to cancel" and finally she did it. She was so short and rude to me, she barely even said goodbye before hanging up on me mid sentence. I was pretty shocked, because all I wanted to do was cancel. I didn't even complain about all the previous incidents.
I was floored by that finally customer support interaction. Thank god we are done with them! There are better internet companies out there now, and much cheaper than Spectrum. With our new company, we've never lost or had trouble with our internet. Not even during the huge snow/ice storm this March. We would have problems with Spectrum internet during the smallest of wind storms.
-
March 2024 by William Monagle
Single staffed but courteous
-
July 2023 by Catherine Mockus
As others stated, I would give a zero if possible. I've had many, many issues with Spectrum over the years. Most recently I was requesting that they re-activate a cable connection in my apartment. They set up the time and were ready to sign off when I said, "I assume there's no charge for this". but WRONG. So when were they going to tell me that there's $49.99 charge?A Never, apparently. Just add it to my bill without having told me prior to. Unethical, horrible company to no one's surprise. We've all experienced it.
-
June 2023 by Andriy Lisovichenko
Do not like they it supports it all.
-
December 2022 by David Emerson
Some of the worst customer service out there coupled with the shadiest of shady billing practices. Save yourself time and money and go to Fidium Fiber. Way faster internet with more reliable connectivity for a lower price point. Simple economics!
-
September 2022 by Jill Horne
Wish I could give zero stars…. this is by far the worst internet we’ve ever had. We literally haven’t had a complete day of the internet working since we started using them… we’ve had technicians out at least four times now in the past 30 days and no one can solve the issue. We have no other option in our area so we are stuck using Spectrum and I’m just praying that another company opens up here soon. Not sure what I’m even paying for… ? Extremely disappointed.
-
August 2022 by John F. McKinnon Jr.
Update beyond 3rd World internet!!! Absolutely the worst internet service ever in the State of Maine to the point of being criminal to actually charge people for a such CRAPPY INTERNET!!!
-
July 2022 by Linda An Kevin Reardon
we have spectrum internet and cable at the campground I seasonal at . It has to be the worst service I have ever seen . I have Xfinity at home its ok but this service I would never suggest.
-
May 2022 by Millie Blanchette
You may want to update the hours listed. Came to drop off equipment. No one to be found. ??? Sorry was at wrong door. ?
-
September 2021 by Leanne Holmes
No lines, no waiting! Great service!
-
June 2021 by Valerie Chelate
Overpriced and I keep losing my signal. I’ve called to see what the issue is. No one seems to know. Absolute ineptness. Probably trying to force people to upgrade.
-
May 2021 by Thomas Janzo
The 400mb down is impressive.
-
March 2021 by Denise Nutile
Worst company ever. Never works properly. Terrible service. Multiple attempts to fix problem, no change.
