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July 2024 by Derrick Werner
Went in last week to get 2 phones added to our plan got a quote of 239 and some change. Got our new bill and it was 323 and some change. Went in today to see what the discrepancy was and they could not explain it to me. Would not even work with me on the restocking fee. We have been with Att for 20 years. I am writing this review on my new iPhone 15 (got 4 new ones) and we are now T-Mobile customers paying a lot less. I would head to t mobile. Much better pricing and customer service
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April 2024 by Sabin Beckwith
Awesome service. Friendly staff. Above and beyond
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January 2024 by Caleb Valley
Great service, was in and out quickly. Jennifer was very helpful and made sure everything was good to go before I left.
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January 2024 by Chip O
Outstanding customer service ?
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January 2024 by Wrestling Stuff
very disatisified with experience! I went in to upgrade phones on 4 of my lines was told i would get them shipped and have them in 1-2 business days 3 days later i get a email stating they will ship in 2-3 weeks! I called back that day and the person (cameron) i spoke to was rude basically said nothing he could do and wouldn't cancel my order said i had to call corporate. Offered no apologies! Not a great customer experience at all!
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January 2024 by Chet al-Farouk
Outstanding customer service ?
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December 2023 by Theresa McKeefrey
Update: I replied to Prime Communications as they requested and no one has bothered to get back to me. I placed a complaint with Better Business Bureau and received a response from an executive vice president at ATT who thought what transpired was very wrong. ATT rectified things on their end. The executive said to still follow through with the store, he felt the store still needed to provide the credit that was promised if for nothing else but for the time and aggravation they caused. Its been several weeks and no response from Prime Communications.Went in to upgrade phone. Was given very inaccurate information. Went ahead with upgrade. Received in writing what was promised. Thought I had dotted my I’s and crossed my T’s but discovered from AT&T that this store is not owned by AT&T they are a 3rd party store. What that translate to is they can promise me the world but AT&T does not back it up. AT&T took my trade in, cant return it, told me if I cancel I will lose it completely and that it is my responsibility to fight with the store. The girl who messed up my account was fired, the guy who did the trade in was transferred and the manager demoted than fired. Employees told me they have had 3 or more managers in almost as many months. Current manager refused to call district manager because she was busy. All of this noted with AT&T. This has been going on for 2 months. AT&T admits what they did is wrong has issued an escalation report and I was advised by AT&T to submit a claim to the better business bureau. Please please please realize you are not working with an AT&T employee when entering this store.
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December 2023 by Katherine Hagel
My boyfriend and I went there for a fairly complicated transaction and Krista took great care of us. She was so helpful and competent and kind. I also got great service from Cameron at the Sanford ATT store when I called ahead. Thank you!
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November 2023 by Samantha Cole
Female store representative was amazing, knowledgeable, and helpful. I am now an AT&T customer.
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November 2023 by Heather R Nelson
Great customer service and awesome help very appreciated by them.
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September 2023 by Jennifer Paré
Went to discuss upgrading my daughter's cell phone, they took her phone number and scanned my license. I gathered some information but did not make a purchase. Later that night I received an email stating my daughter had enrolled in the Home Tech protection plan for $25/mo. I did not discuss this with the staff at the store and definitely did not authorize it. This store authenticated my account and added it without my consent. Watch your account if you visit this store! Shady business!
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September 2023 by Leila DaSilva
Cameron was wonderful! We are from Florida and our phone was malfunctioning. He helped us and was very professional, friendly and helpful. He is the best ATT representative! Thank you Leila
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September 2023 by Travis Holmes
Horrible place that's understaffed, rude employees and the manager Emma is rude, disrespectful, ignorant on special programs and when questioned on things treats you like an idiot for not knowing the stuff she's supposed to be helping the customers understand i.e just doing the basic requirements of the position can be beyond her abilities to handle while trying to provide far from competent customer service
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July 2023 by Nikki Mccune
Although the service that I get with AT and T is good, pretty much everything that was told to me about price, plans, and promotions at this store were all lies. I am old too, so the stamina required to wait, and have the salesperson disappear for 15 minutes at a time, suddenly need to spend twenty minutes with someone else, plus change what is offered as the price and inclusions of plans, several times, was about more than I could stand. I am paying more than double what I paid with my former carrier as well, which was not what I was told would happen. I went from paying $30., a month to almost $80., For the same service. The only reason that I changed service is because I moved out of the area of the local carrier. Anyway: phony, lying, time sucking sales people, worse than going to a Toyota car dealership.
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May 2023 by Zoe Harrington
They made a mistake setting up the iPad I use for work, rendering it useless. The manager was adamant she had someone from corporate working on it. Never heard from them almost a month later and ipad was still useless. Went to the Saco location where they fixed the mistake in 5 minutes. Save yourself the headache and just make the trip to Saco.
