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January 2024 by Huy Nguyen
They were supposed to open at 9 am but I arrived at 9:40 am and found them still closed without any explanation
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January 2024 by Matthew Davison
Well, I stopped in here today to return a phone and we were not greeted by the staff, other than “We will be with you when we can” There were 2 employees, one with a customer and one not. The one who was not working with one and stated they are “understaffed” and “would get to us when they could” appeared to be working on a phone and doing some kind of inventory/restocking of product. I could be wrong, but it just really rubbed myself and the 4 other customers who walked in after me, the wrong way. There just appears to be no concern for customers in the store at this location, sadly. After waiting patiently for 5min or so, this employee appeared to have no intentions of helping the customers in the store, and that is when we walked out. We went over to the ATT store in the Maine Mall and were greeted upon arrival and helped immediately. We will be leaving a positive review for the Maine Mall store. It’s close by to this location, so I would suggest you don’t waste your time here, just go to the Mall location.
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December 2023 by Stephen Sirocki
Super friendly staff to help you with all your phone service needs.
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September 2023 by J D
Ian was the man who helped my mom, son, and I get our new contract upAnd running, and he was so very helpful in many ways— getting us what we needed he was fast, efficient, had great people skills, and was wonderfully patient with us as my mom is a little older and isn’t as tech Friendly. Couldn’t be happier switchingFrom Verizon to att. And the great service we received, and the trade in my my phone worked out great.
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July 2023 by Eric Cole
I wanted to take a moment to praise Trevor (I believe that was his name) specifically at the store. He was dealing with a complicated issue with another customer involving a call to what I can only assume was customer service or IT for further assistance. He politely asked if he may check in with me and one other customer while waiting to complete what they were doing, to which the man said yes go right ahead. He was able to troubleshoot my issue and help me out quickly and kindly. Given that the other man waiting before me was irrationally angry and rude toward him, I was very pleased with the help received once I was helped, and applaud Trevor's calm attitude and friendliness when helping me having just been rudely insulted by another customer. It’s nice to hear some praise in amongst the frustrated, negative reviews, and I believe this particular circumstance warrants some commendation.
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July 2023 by Robin Hills
I made the mistake of taking word of a cell phone rep at Walmart and the staff here were unable to rectify my problem without purchasing an additional 400.00 phone which I did not do. The person I dealt with seemed distracted and uninterested in resolving my problem. I ended up with a 50.00 phone card and unusable SIM. Would not recommend AT&T for cross border mobility.
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May 2023 by Brooklynn Piper
Tried to add someone to my forth line, explicitly said "add them to this line". Instead they added a 5th line. Benefit of the doubt, they are not well trained here, so double check everything carefully.
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May 2023 by Taylor Brandenstein
I walkes into the store an I was helped. The man working with me was wonderful & stayed open till almost 7pm. This man was easy to talk to & had a great personality. 10 out 10 experience. Not only did he help me with my at&t bill he also gave me some wonderful information about digital content creator that i didnt know before i walked into the store. I had a wonderful experience. I also have one happy 16 teen year old she absolutely loves her new phone. thanks so much.I have the worst memory! The man i was working with did tell me his name, i just can't remember.
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March 2023 by Jonathan Hutter
They did a great job and when closing time came they were in no rush to leave until we had what we wanted
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March 2023 by Dana Duhamel
I had Justin help me he stayed late to make sure I was all set. Very impressed
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January 2023 by Joe Mottershead
Very bad Experience with the salesperson Myna! I will never go in the Scarborough store again total lack of training!
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October 2022 by B
Hanna was extremely helpful. I had to get a new phone which I hate to do, and Hanna was amazing and made my visit so wonderful!!!! She has awesome customer service values, and it shows! Every question I had she knew the answer!!!! You are very lucky to have her!!! She really loves her job!! Barbara Demers
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July 2022 by Barbara Demers
Hanna was extremely helpful. I had to get a new phone which I hate to do, and Hanna was amazing and made my visit so wonderful!!!! She has awesome customer service values, and it shows! Every question I had she knew the answer!!!! You are very lucky to have her!!! She really loves her job!! Barbara Demers
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July 2022 by Brian Davis
Hanna was awesome to work with. Very knowledgeable about the products and service. She was patient and helpful throughout my visit.
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May 2022 by Karissa Hannifan
Went in to ask questions about family plans. The sales rep clearly didn't want to interact with anyone. He wasn't friendly, and only partially answered my questions. Went to the att store at the mall and they were wonderful, friendly, and informative.
