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October 2023 by Ayush Joshi
If you're looking for PREMIUM furniture. THIS. IS. IT!!I first heard of Chilton from my in-laws who have multiple Chilton dressers, chests, side tables and other pieces, which are over 10 to 15 years old, and they still look and feel (and smell) brand new! Chilton stands by their pieces and you can see why. So my wife and I went and ordered the MS1 chest and dresser for ourselves. They were both in stock so they were delivered within 2 weeks! The pictures on their website are great, but when you see and feel them in person, you can see their elite craftsmanship in every little detail. The solid Cherry wood, the clean finish, the soft closing drawers and the nice sleek lines give them the classic timeless elegance!I can rave all day about their pieces, but their customer service, and the people who work for Chilton is what makes them the best!Once our pieces were delivered to our doorstep by 2 wonderful gentlemen, Adam and Bobby, they moved the 2 over 4 drawer chest up through our stairs into our 2nd floor bedroom nice and easy. But the 8 Drawer Dresser was not fitting through as smoothly. They tried every angle and every option, it just wouldn't work. It needed just a couple inches more clearance to fit. My wife and I were distraught, and didn't know what to do. So we called Chilton and talked to Eleanor, who was SUPER understanding and knowledgeable and offered us a bunch of options! We had to send the dresser back with the guys, but Eleanor and the team of builders at Chilton offered to build us a custom MS1 8 Drawer Dresser with removable legs! This custom dresser will have to go through their pipeline, so we'll have to wait, and it would cost a tiny bit more than the original, but we were so happy and thankful that they were able to accommodate so many options for our situation. Eleanor was very responsive throughout this process of trying to find us our options! Thank you to the entire team!Ratings:Their pieces: top notch, perfect score, 5/5 starsTheir customer service, kindness, helpfulness, responsiveness: a million stars
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October 2023 by Sasha Loffredo
My adult daughter and I had a wonderful experience buying her a bed for her first apartment after college from Chilton Furniture. After browsing online, we called to speak to someone because we were having a hard time choosing between two different bed models. The person was knowledgable and incredibly helpful in obtaining specific measurements and answering questions about the models. In fact, it was such a pleasant experience to have a human answer the phone that when we were ready to order, we called them again instead of doing it online.The communication from start all the way through to delivery was fabulous. The delivery was seamless (a 3rd floor walk up old building with narrow, turning stairs!). The bed is absolutely beautiful, well made, and exactly as described both online and over the phone. It is timeless in design and the craftsmanship will last a lifetime. Furthermore, it was very well priced (and seems much higher in quality) compared to the larger "more popular" furniture companies we've shopped at before.I will definitely look to Chilton Furniture first whenever I am in need of additional furniture.
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October 2023 by Brianna Tay
Absolutely beautiful craftsmanship!We bought the Shaker Table and Chilton Spindle Chairs and soon after came back for two stools, the MS1 dresser and the Boston desk chair. The craftsmanship is exceptional and we love knowing that it was locally made by experts. This is furniture that will stay in the family for generations.
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October 2023 by Lynn Jennings
Adam and Bobby showed up early and were meticulous in unloading and moving a kitchen table and chairs. It was a hot day and they were cheerful, polite and professional. Our new table and chairs are gorgeous and we will enjoy them every day for years to come. Thank you Chilton!
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August 2023 by Andrew White
ordered the Acadia Live Edge king bed through the Scarborough showroom. from initial order to delivery and setup, we were in good hands. and the bed is gorgeous - definitely heirloom quality.
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May 2023 by Megan Waterman
Wonderful customer experience from start to finish! We were able to custom order two gorgeous pieces to fit exactly in our new living room. Chilton was easy to work with for ordering via email, and the pieces were done ahead of schedule and delivered at a convenient time within a week and a half of being contacted. Delivery truck arrived early and the pieces were settled into their new spots seamlessly. Our goal is to slowly replace our cheap starter furniture with beautiful Chilton pieces over the next few decades, buying slowly as we can afford it! Would highly recommend.
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April 2023 by Ron B.
Not cheap but high quality. Also our dining table had some odd stains and after telling Chilton they promptly took the table back and had a new one made pretty quickly. Expensive but quality of the furniture coupled with the customer service legit
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February 2023 by Rob Smart
We are thrilled with how great our Chilton furniture looks in our new home. There is something about high-quality wood furniture that allows it to softly make bold statements, and our Chilton kitchen table, bedroom set and all the chairs do just that.Plus, Chilton's service has been outstanding, including replacing our kitchen table that had a material defect. Within two days, Bobby and Adam were at our home to quickly make the swap, and we couldn't be happier.Highly recommend!
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February 2023 by Michael Kornblum
Dealing with the folks at Chilton was a great experience from start to finish. We had seen their ads for some time, and drove up to Maine from Massachusetts to “eyeball” the furniture. It looked exactly as promised: fine wood hand carved by craftsmen. We were treated pleasantly by the staff, especially our sales associate, Adam. We ended up buying the dining room table and chairs we had been interested in. It was delivered on-time a few weeks later and installed with “white glove” service. We were even given an 11th hour discount of 10% to benefit from a sale that had begun after we made our purchase. All in all, very classy and professional experience and a high quality product made here in New England. We look forward to many years enjoying it.
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February 2023 by Gary Bert
Chilton provided superior product and customer service every step of the way. The only problem we experienced, and it was't really a problem, was with the ease of opening the drawer. The drawer was somewhat tight to open when we first got it. Wanda quickly informed me that this is the nature of the wood--cherry--and the elasticity of the drawer tracks. Two weeks into using the drawer and it works just fine. We look forward to using many Chilton products in the years to come.
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February 2023 by Rob S.
We are thrilled with how great our Chilton furniture looks in our new home. There is something about high-quality wood furniture that allows it to softly make bold statements, and our Chilton kitchen table, bedroom set and all the chairs do just that.Plus, Chilton's service has been outstanding, including replacing a table that had a material defect. Within two days, Bobby and Adam were at our home to quickly make the swap, and we couldn't be happier.Highly recommend!
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January 2023 by Kat H. Allen
I love my Chilton furniture! I just bought a piece to match some that are 10 years old and even more beautiful than the day they were delivered, and I am not disappointed! The delivery team is friendly and helpful and really knows their stuff!
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December 2022 by Gary Stuer
My wife and I ordered four Cape Neddick chairs to complement our new live edge table. The chairs arrived a couple weeks ago. After many years of making do with hand me down kitchen chairs, these are incredible. They are beautiful and extremely comfortable. Our experience with Chilton has been wonderful.
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December 2022 by Joan Leitzer
We have just received a beautiful Chilton dining room table and 6 chairs and are thrilled with them. It was a pleasure dealing with Chilton staff, in this case at the Scarborough store, and we also had a very positive experience with the men who delivered this furniture.In addition, Eleanor Soule, the Freeport showroom manager, was extraordinarily helpful in connection with our donation of our old dining table and chairs. She made this process effortless and answered all our questions. We appreciate that Chilton has a donation program.Within the last year we purchased two Nautilus lounge chairs through the Portland store. We are also thrilled with them - their beauty and how comfortable they are. Staff in the Portland store was also wonderful to work with.
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November 2022 by Rachel Hayes
We purchased the Prout dining table. It's beautiful. Delivery and set-up were smooth. Very happy with our experience at Chilton. Would purchase from them again.
