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October 2023 by Deb Laushine
Thanks to the staff for allowing me and my potential adopter in for a meet and greet. I'm a foster mom from NH meeting an adopter from northern Maine. Great place!!! So much attention from staff and customers.
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October 2023 by Mary Lou Wendell
Fish seem healthier here versus Petco, where I used to buy fish and supplies. Plus I like not being insulted by staff like I was consistently by one aquatics staff person at Petco. VerY knowledgeable and friendly staff.
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August 2023 by Lauren
Staff in fish department not knowledgeable at all about basic things. So many sick and dying fish. And large fish that live there stuffed into small tanks. It's gross. Never going back.
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July 2023 by Cate M.
Nice people with very clean aquariums. They have a great selection of dog treats and toys.
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June 2023 by Amanda Montgomery
Very helpful, kind and patient woman helped us find the perfect things for our stressed cat. Will definitely return.
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March 2023 by Brenda Lombard
I always enjoy shopping for my dog here. There's lots of selection and the staff is very helpful. Sarah K recently helped us find and fit a no-pull harness on our rambunctious puppy and it works great.
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March 2023 by Selena Young
I loved the atmosphere, and the pet supplies were of excellent quality for a reasonable price. The staff is amiable and helpful.
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February 2023 by shawn burby
Ive been stopping here and checking out the aquatic section when I'm in the area. Pretty good selection of fish and aquatic plants. Pretty knowledgeable workers and its never too busy!
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January 2023 by Brandy Ann Saunders
Gina, Sean, and Sara were absolutely amazing!! They went above and beyond with their customer service!! Compared to my horrid experience with Petco’s customer service. They were prompt, and friendly while prices may be a little more you get what you pay for!! Definitely recommend!
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January 2023 by DB Pierce
Very clean fish tanks. Knowledgeable staff. Fish purchased transitioned well. No losses.
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November 2022 by Alicia Brissette
Do not buy a pet from this store! After researching the local pet stores, I chose this one because the animals seemed well cared for and the premises were clean. I purchased a guinea pig and requested that the staff check the gender multiple times. I was sold a male, told it was a female. No paperwork came with it. No additional information from the staff, either. They had an adorable 6 week old teddy guinea, and this one was much larger- larger than our full grown American Shorthair at home.3 months later our other guinea pig became pregnant. When I called, the response from the small animals manager was that it's "Not his responsibility" becuase "we have a policy of no returns on pets". I explained to him that this was store error and he informed me that they do not sell guinea pigs with guaranteed gender and that they will not refund my money. He also told me the guinea pig I was sold was 6 weeks old (it was not- it is much older, vet confirmed) and that if I had returned it within 7 days I could have been given a refund.I told him that none of the staff (including him, who I interacted with back in July) told me this or gave me any documentation reflecting it. I told him that it was store error and the store should own its mistake. He started raising his voice and interrupting me, speaking over me and telling me he "had more important customers to help right now". I told him I would leave a review. He responded with "Good, you do that" and hung up on me.The staff hasn't been properly trained to relay this information or the store needs a better documentation system. Just don't get caught in the same situation I am.Either way, I'm out over $50.00, I have four additional new guinea pigs to rehome, and I still have to find a loving place for this guy.
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October 2022 by Steve Lawrence
We adopted one of the rescue beagles and needed a non choke collar. The staff was friendly and helpful. Location was clean and very organized. Will use this location again for our other pet needs.
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October 2022 by pink moose
Nice selection of dog toys. Unfortunately, they do not stand behind the products they sell. If something breaks or doesn't hold up, you cannot return the item without the owners approval. Be prepared for multiple trips to see if she's even there. Might as well throw it away and call it a learning experience.
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October 2022 by M3ch3ll3_
Good ppl. Huge variety of pet products. Local & always willing to help.
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September 2022 by Hannah Sprague
They carry the specific litter I use for my cats. Local stores have not been able to get it in stock. Albeit, it is a long drive from where I live. The staff in the store have been extremely helpful, welcoming and friendly.