-
January 2024 by Sabrina B
Got 4 tires for my husbands truck, the service was very kind. They had to order our tires and they got them a few days later. We did a drop off and it was ready for pick up at noon! Very nice staff!
-
December 2023 by Daniel Brewster
Slimy business tactics of fore-going information of the total price. Ridiculous 2 tires cost a little over $500, cause they have in small print they charge an hourly rate to mount tires that I took off my car for a drop off. Easiest job they could have taken, slimy tactics, most expensive tires around! Every other shop was significantly cheaper. I can understand the 165 per tire, but charging hourly when the car isnt even there for them to struggle with!? then a sensor went bad, those sensors for oem are 13 a sensor and they charged me 85 for the sensor. O wouldnt have let them touch the car a second time if I knew I was gonna be charged for a faulty sensor. Piss poor communication.And it is insulting that their starting wage for a year is 50 cents less than a position at mcdonalds. Honestly I wish I acted on my intrusive thoughts and knocked gary's teeth down his throat.
-
November 2023 by Tyler Gibbs
I happened to discover a severely worn tire that had been wearing unevenly and represented a real safety concern. Unannounced, I pulled into the Scarborough location desperate for help getting that tire replaced with an extra I had. Even though this was very time-sensitive, I imagined that I’d be offered an appointment days or weeks out. Nope! Garry, the Store Manager, asked me to return the following morning at 8 am and he’d fit me in. He was there by himself and in between answering the phone and chatting a bit with me, Garry did the work and had me back on the road with peace of mind, in a very short time. He was so calm and helpful and made the experience an easy and pleasant one. So many thanks to Garry and Tire Warehouse!
-
October 2023 by Dee Ess
Had my car in and out in under a half hour. Checked my brakes and fixed a scraping sound! No charge! Fast friendly service and they don't try to rip you off! Garry and the mechanic were fast and super-professional. Would recommend!
-
September 2023 by Janet Oglesby
Best customer service I’ve had anywhere. Had a flat on a rental and they made sure I was back on the road quick and was safe. Recommend them anytime!
-
August 2023 by Wayne Wheeler
WOW!!! Kevin and his team we fabulous. I was towing my camper for 8 hours and had a blow out on the Maine Turnpike, I got off the nearest exit and changed the tire. I looked on google for a tire shop and so glad I found Tire Warehouse Scarborough and Kevin. I called and told Kevin what happened, asked if he had the correct tire, and he did. I told him I am traveling, am 8 hours from home and have another 2 to go. I asked if he could mount and balance the new tire sometime soon that day. I know they were busy, but he went above and beyond. As soon as I got there, a gentleman took the blown out tire and started dismounting and mounting the new one. Kevin began my paper work. By the time the paper work and payment were complete the newly mounted tire was brought out. This was outstanding service. Although I had never been to their shop before, they made me feel like I was a long time customer. I was in a bit of a situation and they were able to help me and get me back on my way in no time. Thank you Kevin and your entire team, You made what could have been a long miserable journey a quick fix and got me back on the road. I would 100% do business with Tire Warehouse if I lived closer. When Im back in the area maybe i will get the rest of the tires changed! Thanks again for being professional and quick.
-
August 2023 by Averyl Hill
My husband ran over a nail on the way home from work Friday. His tire wasn't totally flat but was losing air quickly. I called Sullivan Tires immediately which is where we had purchased all four tires to see if they could repair it the next day. They said "maybe" they could get to his tire if we left his car there all day on Saturday but no guarantee.I called Tire Warehouse Saturday morning and we were able to make an appointment to have it repaired same day. They got us in and out in under 30 minutes! Rob and his crew were very upbeat, friendly and efficient. The waiting room is air conditioned and there are plenty of magazines.
-
August 2023 by Justin Boothby
Unprofessional- Tire Warehouse did a repair on one of the 4 tires I bought there 6 months ago. First - no call back when it was supposed to be ready (no big deal); Second - they remounted the tire backwards; Third - when I called to have it fixed, they couldn’t get me in for four days. No apology for the foul-up and no effort to make an accommodation for their error. Maybe Kevin isn’t empowered to fix problems there, but if you want to be treated poorly, he’s your guy. Would not recommend.
-
August 2023 by kristine young
Rob and crew checked leaking tire, fixed valve stem late Saturday afternoon. Was on my way quickly with a “have a great weekend.” Great experience in a tense situation.
-
July 2023 by Justin B.
Unprofessional- Tire Warehouse did a repair on one of the 4 tires I bought there 6 months ago. First - no call back when it was supposed to be ready (no big deal); Second - they remounted the tire backwards; Third - when I called to have it fixed, they couldn't get me in for four days. No apology for the foul-up and no effort to make an accommodation for their error. Maybe Kevin isn't empowered to fix problems there, but if you want to be treated poorly, he's your guy. Would not recommend.
-
July 2023 by Abbie Stoddard
Kevin was extremely kind and helpful. He is very educated and taught me a lot while also providing excellent customer service. I highly recommend and will definitely be coming back!
-
July 2023 by Doug S.
Title: Terrible Experience at Tire Warehouse in ScarboroughI recently had a highly disappointing experience at the Tire Warehouse in Scarborough, and I feel compelled to share my negative review. Despite having an 8 am appointment, I arrived only to find out that they didn't have enough workers available to assist me. To make matters worse, I was informed that I would have to wait until 9:30 am, completely disregarding the fact that I had scheduled an appointment to accommodate my work schedule. This blatant lack of consideration was utterly frustrating.However, the incompetence of the staff was not the sole issue I encountered. The manager, who I later found out was named Kevin, exhibited appalling behavior throughout the ordeal. Not only was he incredibly rude, but he also proved to be untrustworthy and deceitful. When I voiced my concerns about the delay and how it inconvenienced me, Kevin responded with an offensive attitude, displaying a complete disregard for customer service.Furthermore, it became apparent that Kevin had lied to me about the availability of workers and failed to take responsibility for the mismanagement of the situation. His unprofessional behavior left me feeling disrespected and undervalued as a customer. It is disheartening to encounter such a lack of integrity and poor leadership from someone in a managerial position.Overall, my experience at Tire Warehouse in Scarborough was nothing short of a nightmare. The combination of their inadequate staffing, the complete disregard for my appointment time, and the despicable behavior of the manager, Kevin, has left a lasting negative impression. I strongly advise others to avoid this establishment unless they are willing to tolerate unprofessionalism, poor service, and the frustration of wasted time.
-
July 2023 by Madison O'Brien
Shoutout to the manager Kevin for being great at his job! Was able to squeeze me in even being down some employees! Great service, professional, and a great job done by the mechanics. Very much appreciated visit 10/10 recommend!
-
June 2023 by Caleb Valley
Called 3 separate times to try to claim the guarantee I paid extra for when the tires were mounted and no answer. the first time was 3 hours before closing and nothing. I know times are tough with keeping places staffed but it's extremely unprofessional to not even be able to answer phones for people that are trying to give you their money. Likely won't be back any time soon.
-
April 2023 by Sarah Maher
I had a great experience and service at Tire Warehouse. I purchased my tires online at Goodyear and on their site they allow you to pick your installation location. I had scheduled for Saturday but the guy at Tire Warehouse gave me a call and let me know they wouldn’t have the tires till Monday so we scheduled an appointment for Monday. They were very nice and we’re able to get my new tires on and my alignment done very quickly! They also checked the alignment first to make sure I needed it before charging me for it. They also checked my battery and replaced my windshield wipers that I purchased there. I would definitely recommend them for anyone looking for new tires, an alignment, etc. very transparent and helpful people!