-
January 2024 by Yuhang Rong
While one travels for a long trip in winter, the worst feeling is when something goes wrong in your car. My tire pressure light came on and after repeated inflation of tire pressure, it continued to leak air. I had over 200 miles before I get home on a Sunday. Henry from VIP in Scarborough squeezed me into their busy schedule and got me back on the road quickly. He and his team fixed the sensor leak and showed me a slightly damaged stud for the lug nut for future repair when necessary. I appreciate Henry’s thoroughness and will definitely go back to him for future services when I am in the Portland area. Thank you, Henry!
-
January 2024 by heidi ploss
I have been bringing my car to the Scarborough VIP for 8 years. Damian Derosier gets my vote for top employee- so helpful, honest, and courteous!
-
January 2024 by Mark Ashe
Henry has been servicing our cars for a number of years, first at Sears Auto and now at VIP in Scarborough. He's always friendly, knowledgeable, and forthright when helping us understand what our cars need and providing us with a number of options.
-
January 2024 by Bob Rothbart
Damian, the manager was extremely helpful with my new snow tires and was able to squeeze in an unscheduled pill change for me. I hadn't noticed but he pointed out that my state inspection had expired and they were able to do the inspection and give me a new, also unscheduled, sticker as well.Great service. Highly recommend.
-
December 2023 by James Reilly
A quick alignment turned into a long replacement of a ball joint. The replacement joint was faulty from the factory so a second one had to be installed. The wait was very long. The counter attendant was kind and offered to buy me lunch for the inconvenience. I also got a free oil change and money off the bill.
-
November 2023 by Madeline Abell
Would recommend anyone to come here. I had to get 2 tires replaced and an alignment done. Damian derosier helped me check in and when checking me out informed me of the proper care and maintenance of my car that needed to be done (as my car is 10 years old and to my knowledge has not had an alignment done before). Not to meantion the lady he checked out before me was INTENSE. as a person who has work in costumer service before he had much more patience than I would ever even when she was rude and very condescending to him. Hope the next time I go back to this VIP he will be working and he will be able to help me again. I expected my bill to be a lot more expensive but from my experience (very little) I think I was charged fairly for the work done on my car. I usually don’t get my oil changes done here but the service I got I will be definitely be coming back, and if it wasn’t for that lady the wait time wouldn’t have been bad at all I was planning to be there a lot longer than I actually was.Services: Tires
-
November 2023 by Deborah Wathen Finn
I recently had a low tire pressure light as I was driving home from Boston. I was a bit concerned so I went of 295 near Scarborough to find a service station but as luck would have it, the Scarborough VIP was right there! Whenever I have an auto problem VIP Yarmouth is my go to place so figured, maybe the Scarborough location would be as helpful?Well, I walked into the store and met Henry, the store manager. He immediately helped me, checked the tires and I was off safe and sound. Just another great VIP experience!
-
November 2023 by Hannah Douglas
The workers at VIP are so kind. My car was making a very loud noise on the highway and Henry was able to take a look at it right away for me. Turns out I had a loose wheel and it was inches from falling off! Henry was able to tighten the screws back on and saved me from spending lots of money in the future! Great customer service!
-
October 2023 by Bobbi B.
I wrote a bad review when it seemed that my tie rod did not need to replaced as VIP said during an inspection. I apologize for my previous review. The tie rod did need to be replaced and I was wrong for underestimating VIP. They do focus on quality and safety and for that I am grateful. Their service is awesome and and a great value for the money. Thank you VIP for keeping me safe
-
October 2023 by Danielle Sincyr
It was the worst experience of my life! My daughter and I were 2 hours away from home when I got a flat tire. U pulled into VIP, and the gentleman was rude not to just me but other people that I observed him with. We were told he could not help us because they were "busy" that we could call around, "but no one would be able to help us, so good luck with that". His customer service was ridiculous.
-
October 2023 by Kiersten McKay
Cam and Damian are the best, they really go above and beyond what is needed. They communicate well and have helped me out so much with various aspects. They deserve a raise.Services: Tires
-
August 2023 by everett jenkins
Got a flat on the freeway, I really thought these guys would be my hero and get me back on my 7 hour car ride home with my 4 year old. Henry at the desk was a jerk and he clearly was bothered by me even coming through the door. He refused to give me any sort of idea on when they could get to me. It's 1 tire it takes 20 minutes, but Henry didn't care. I begged, told him about my 4 year old in the car. He didn't care. By the way, I tried to call ahead but no one answered the phone. Sure would have been nice if they did, since it would have saved me a trip and an aggravating conversation with henrey (who clearly has zero skills in customer service) and I wouldn't be here writing this review... If you're considering coming to this shop, do yourself a favor and go across the street to Sam's clubs. They helped me, even though I wasn't even a member!
-
August 2023 by Erich Adler
I was in a bit of a loud letdown when my exhaust decided to spontaneously drop down to the asphalt as I was driving south just north of Portland. Henry at VIP said he'd make sure it got looked at that day (it was Saturday at 230). After loosely tying the pipe up under my car, I made the loud 15 minute drive down the Turnpike to Scarborough.Cam checked me in, I reiterated that even if they could secure it today I'd be happy and get ear plugs for the ride home. They got it right in and less than an hour later my car was fixed. They managed to sleeve and clamp the pipe so we were as good as new. Made a 6 hour drive nearly 9 hours but could have been so much worse.
-
July 2023 by Ralph duquette
Having my tires change at VIP Inn Scarborough Maine has been a very pleasant,. They are very experience, and do the work in a very timely fashion, and a most reasonable cost.Service: Tires
-
July 2023 by Rachel Kim
I got all four of my tires done at this location on May 3, on May 9 my car spun out on the highway (it was sunny and 70 degrees) The gentleman who did my tires was really nice. However, when I called after I spun out Jim was not very helpful. I went to another auto shop and they said my back tire was loose :( the manager that replied to my poor review did not reply to me to make things rightService: Tires
