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January 2024 by Kelly
Very lovely owner and her family. No issues with store at all, but...I would NEVER recommend their groomer Karen! I dropped off my cat to be groomed. I wanted her buzzed down because she had a couple of awful mats, but I walked in to witness my sweet cat being pinned down while being aggressively combed with an awful metal comb...I mean really pulling her fur out, like torture! I heard my cat and she clearly was uncomfortable and being hurt! I was dumbfounded and interjected very nicely, to say that I just wanted her buzzed, like we discussed, to please not try to comb her out. Karen immediately got a very UNPROFESSIONAL attitude! I said no more, I'm taking her home. She rudely took my cat off the table and put her in my carrier! Why did I even leave her a very undeserved tip?! I will never go there again. This woman was rude, and has no compassion for animals! Do NOT just drop off and walk away, watch your babies! Owner took 50% off, but honestly there should have been no charge at all! My cat did not get groomed and this was supposed to be a lion poo.
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January 2024 by Kelly M.
Very lovely owner and her family. No issues with store at all, but...I would NEVER recommend their groomer Karen! I dropped off my cat to be groomed. I wanted her buzzed down because she had a couple of awful mats, but I walked in to witness my sweet cat being pinned down while being aggressively combed with an awful metal comb...I mean really pulling her fur out, like torture! I heard my cat and she clearly was uncomfortable and being hurt! I was dumbfounded and interjected very nicely, to say that I just wanted her buzzed, like we discussed, to please not try to comb her out. Karen immediately got a very UNPROFESSIONAL attitude! I said no more, I'm taking her home. She rudely took my cat off the table and put her in my carrier! Why did I even leave her a very undeserved tip?! I will never go there again. This woman was rude, and has no compassion for animals! Do NOT just drop off and walk away, watch your babies! Owner took 50% off, but honestly there should have been no charge at all! My cat did not get groomed and this was supposed to be a lion poo.
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January 2024 by Salty Dog Adventures
We bought a cockatiel from Family Pet in 2022 then made the drive up again from Portland in 2023 to get a ferret. Their animals are handled every day which makes them much more social, friendly and adjusted than pets bought from bigger pet stores. Prices were also much lower than our area, and customer service was very polite and helpful. We won’t buy small animals anywhere else!
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December 2023 by Billi-Jo Goodwin Jeffrey Sproul (Central Maine Cremation)
The puppies are absolutely adorable in the staff is so helpful!
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December 2023 by Michael Mauceri
One of the nicest pet stores around very nice clean and awesome employees very helpful always a pleasure to go there
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December 2023 by Holly W.
Very rude staff and very overpriced. Too many animals per cage. Turtles covered in poop and lots of dead fish.
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November 2023 by Chris Allmendinger
I've gotten 2 dogs/puppies so far and they're always happy, friendly and taken care of extremely well and I wouldn't ever get another dog anywhere else. All around great place.
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October 2023 by Deanna Tardiff
At the end of September 2023 I walked into this store for the first time. I was greated with very friendly staff as I looked at the birds, couldn't ask for a better service. On October 1st I went back and bought this beautiful cockatoo . We named Sam,as I absolutely fell in ln with.again they greeted me with open arms. all there animals are well kept. Beautiful establishment. I'm very happy with Sam and he's so smart. Sam and I plan on going back for food and toys . Thank you pet connection for a great experience and helping me with all the questions I had. Your availability fabulous.
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October 2023 by C W
My child wanted to go check out their selection of reptiles. The staff are welcoming. The animals are loved.
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October 2023 by pam Jusseaume
Just had my dog groom there and she didn't awesome job the store has so much for parrots they sell birds and they even have puppies for sale there really is a lot of great stuff there and the prices are pretty cheap too
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July 2023 by Someone Random
Cute little pet shop! Got lot's of stuff for such a small store. They take good care of the animals and staff was super kind and helpful!
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July 2023 by Ellen Hale
There always willing to help you out, prices OK for most things. Kids love to see all the animals
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June 2023 by Jeannine Holland
I got info from their website that they sold Dr Marty's dog food, when I inquired about it, I was told they never heard ifit. Wasted trip, I will probably never stop here again. They need to keep their information updated.
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May 2023 by john04351
I can only speak for my experience. We recently bought a West Highland Terrier. He’s a great puppy with good temperament and the vet visit went well. My point being he’s well adjusted and it shows he was treated fairly and humanely before we received him. I’m very happy with the puppy and the service I received.
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May 2023 by Cand
The animals are very healthy and well cared for! Fun and personable staff are always willing to answer questions.**Picture of a cute little rat that fell asleep in his food.
