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January 2024 by Tail Child of the king
Jacob was very pleasant & helpful, I can't understand why they would move him to another store. The cashier who assisted with cashing out was very nice also. Unfortunately I forgot his name, But the staff needs to be more customer friendly, they never welcomed you to the store ask if you find what you're looking for etc. I see the manager Sam making the effort. And that's why I gave this store 4 stars.
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November 2023 by Cindy Hall
Love that store staff product everything Portland store
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June 2023 by Homes For Rent
Unfortunately to fit the vibe of the store it appears they need to hire a bunch of ungrateful staff. Sorry to say but some of these girls are not cut out for retail at all. I can't believe online ordering is a better experience than in person!
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April 2023 by Simone Grant
I love AE, especially their jeans
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March 2023 by Brenna Bushey
i have a unique aesthetic but they always have great basics to fill important gaps in my wardrobe
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January 2023 by Morgan Boyer
There was a customer in front of me at check out that was being extremely rude to the girls at the counter. They handled it professionally and were great when it was my turn to check out. I’m not sure why the woman was so upset, but I didn’t feel like it was any fault of the employees there, so kudos to them for remaining professional in a stressful situation and continuing to take care of the rest of the customers with a positive attitude!!
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August 2022 by Chris Foster
My girlfriend shops here all the time. Good clothes but they can just be pricey at times.
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June 2022 by Rachel
Really cute stuff just terrible customer service unfortunately! There was one guy that was helpful when ordering online in the store.
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March 2022 by Mrsitalianlady55
I wish I didn’t have to give it one star. My very first time in the store and I’d never go back.I’m 69 years old so of course this store isn’t for me. I was there for gift cards for my granddaughter.When I entered the store I was in the Aerie side. I asked the first clerk where would I go for gift cards? Her look said, “old lady this store isn’t for you.” Without her saying a word she just walked away from me.I went up to the second clerk I then asked her if it mattered which side I bought the gift cards because I wanted my granddaughter to be able to shop whichever side she wanted.This clerk answered me but didn’t know the answer I was looking for. She told me I could ask the cashier and that she would know.I got so upset I went to the other side to American Eagle and they did everything they could do make my shopping experience great. They knew the answer to my question.While I was purchasing my gift cards the clerk noticed there were no envelopes. So another clerk left the counter and came back with envelopes. They were so pleasant.As for the Aerie Store those clerks shouldn’t treat seniors as if they didn’t belong there. To just walk away was something I’ve never experienced.The clothes of course were not for me but I still was spending money on gift cards. I’d never go back!
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January 2022 by Amanda Comeau (Amanda)
You're giving space to look for what you want but over crowded by workers to look for things that you're not sure whether or not you want
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October 2021 by Matt
Ariana was super helpful def would shop here again
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August 2021 by Mary Wilson
The managers and certain individual employees in this store very arrogant! I will NEVER shop in this store. All the employees in this store need some people skills training, especially the managers, they think they work at Louis Vuitton flag ship stores! Relax, this is just an American Eagle, Wal-Mart and Target sales the same items you sell.
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March 2021 by James
Clean your store, this is seriously disgusting. Look at this picture from fitting room. There is giant chunks of dust that can only accumulate after months of not cleaning. It would take 30 seconds to vacuum it up. How have you guys not cleaned the fitting rooms during covid?
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February 2021 by Jennifer Harvey
So impressed with this American Eagles presentation and focus on safety. Great experience with staff members and management on every trip. Spend too much money every time! Love this AE!
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January 2021 by Melanie Harvey
This is my go-to store! The way they have adapted to Covid to create a safe shopping experience for everyone is great. There is an associate at the very front of the store ready to help as soon as I walk in. I know if I need anything, all I have to do is ask. Product is trendy and great quality. Entire staff is lovely and knowledgeable!