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February 2024 by Chris Del Rossi
Carter Brainerd from the Maine Mall store in Portland, Maine assisted us moving 11 lines from Verizon to AT&T. Carter's service was outstanding in every way. He was very patient and explained everything in great detail. Carter even summarized our visit in detail before we left the store in great detail. Carter provided best in class customer service. 10 out of 10 in customer service quality. Thank you, Carter for your professionalism and kindness.
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January 2024 by Kenny Thibodeau
Really helpful and kind representatives! Thanks for helping me out ??
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January 2024 by Gil
The clerk opened two new lines with the same name of “Seoul” Kim and “Seoul” Choi for my friends which is the capital of South Korea even though he scanned two passports. And he did not apologize his mistakes at all when I came to discuss about his mistake and he disappeared when I am looking for him…so sorry about “Javier” here…no staff seemed to care about my situation at the store…the manager was unkind and upset even…trying not to share his name when I asked his name…so sorry about AT&T customer service again……
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January 2024 by Cheryl Castner
In all my years of going to this AT&T Store at the Maine Mall in South Portland, Maine, I have never experienced such outstanding service as I received from Xavier. Xavier is intelligent, knowledgeable, personable, and he went above and beyond to resolve our issue - and then gave us additional options that we were unaware of when we went to the store. He is an asset to your company!
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January 2024 by Matthew Davison
Well, I stopped at the Payne Rd, Scarborough ATT location today to return a phone and we were not greeted by the staff, other than “We will be with you when we can” There were 2 employees, one with a customer and one not. The one who was not working with one and stated they are “understaffed” and “would get to us when they could” appeared to be working on a phone and doing some kind of inventory/restocking of product. I could be wrong, but it just really rubbed myself and the 4 other customers who walked in after me, the wrong way. There just appears to be no concern for customers in the store at the Payne Rd, Scarborough location, sadly. After waiting patiently for 5min or so, this employee appeared to have no intentions of helping the customers in the store, and that is when we walked out. We went over to the ATT store in the Maine Mall and were greeted upon arrival and helped immediately. We will be leaving a positive review for the Maine Mall store (thanks Kyle!!)
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December 2023 by kelly irving
Associate was very nice and knowledgeable. Out of there in 10 minutes.
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November 2023 by Leah Campbell
Outstanding customer service!! A complicated problem that was skillfully solved by the customer service professional Associate Brainerd. I was absolutely amazed at all that was accomplished in this one visit. I am way more than impressed with the individual who got us on board with AT&T. I am very thankful for the equipment I purchased and the expertise of the professional.
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November 2023 by Clifford Marchant
My recent visit to an at&t facility was a pleasant one. I was greeted and helped almost immediately on entering the building. Carter was courteous, knowledgeable, and very professional. My needs were met and I was on my way with problem solved. Thanks for the great service. ?
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September 2023 by Jeff Johnston
AT&T store in Maine Mall…great experience! Walked in and the place wasn’t busy so was helped immediately. The sales rep immediately grasped the issue I was facing. He not only got me groomed up on a new phone, but got my Apple ID reset for me. Exceeded my expectations. Will definitely shop here again if I need a phone or support!
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September 2023 by Bethany Kalenderian
The rep that helped me recently is the same one who assisted my family with our most recent phone upgrades & purchases. He is friendly, funny, and super helpful every time we go into the store for service!
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September 2023 by Kaitlyn Peters
Ashley was extremely helpful and patient and kind! I came into the Maine mall at&t store having to switch my phone number to a replacement phone- after dropping my phone in the ocean (ugh!). I ended up having some issues accessing my account (my own fault) but Ashley helped me through all of it and was really patient. I really appreciated her help!
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September 2023 by Michelle Brown
Carter and the whole team knows how to fix all tech issue!!! It is Best Att store I have been too!!! Thank you Carter
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September 2023 by Bob Wooten
The store is fine, a typical Mall store, and the people who work there were exceptionally good to work with, but the software that AT&T uses is horrid.It is very amateurish for one of the world's largest telecom businesses to be using as customer facing software that cannot even handle a credit check for a 23 year customer account.It took five return visits to change the primary account holder on this occasion.
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July 2023 by Renee Captor
I was on the road and needed a phone cord. I stopped in and ended up with a cord, 2 chargers, and a battery. The salesperson was extremely knowledgeable and so helpful, even after I told her I was a Verizon subscriber. Great store, great service!
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July 2023 by Scott Linscott
Always helpful and efficient with whatever I've needed. A dead sim card brought me in. It turned out to be a defective SIM card tray. The staff member simply converted my phone to E-SIM for no charge and had us on our way in no time.
