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October 2023 by andrew flenderson
The staff was so accommodating and quick. Friendly and informative. Plenty of parking, very clean and organized inside.10/10 will come back to this location.
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July 2023 by Conrad Perry
Great help getting checks
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June 2023 by Beverly M.
Terrible customer service opened an account first of may and still no debit card, then they charged me $15 for another card when I never received other one! I recommend if u have banking needs to by pass this branch, not professional, rude, controlling attitude WITH MY MONEY. WORSE SERVICE EVER!!
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January 2023 by Thomas B.
After several unsuccessful attempts to access an account with phone support, they said I'd have to go to a branch to unlock the acct. Drove an hour to closest branch. Teller was new so not very able to help. Her manager was quite adept at explaining all the reasons he could not help. Left without resolution. Soon to be former boa customer.
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August 2022 by Cindie Greaton
If you are going to close the branch you need to notify safe deposit holders what is going on. No emails, no letters no instructions on how to get into a safe deposit box that we pay for!!!!
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June 2022 by ELAINE GALLAGHER
HORRIBLE SERVICE! I am 79 years old, can no longer drive, so am dependent on rides from friends, family, or taxis, I am a Maine native, but am in Portland only part of the year, visiting husband's family in Texas in coldest months. My 1st visit to B of A at Mill creek Shopping Center to try to do a wire transfer, was met with coldness, indifference, and rebuff..that I \\\"need an appointment\\\"...So, I made one for 9:30 a.m. today..BUT, after calling 3 different taxi companies, I could not get a ride until after 10...So, I tried FIVE times to reach the bank...and repeatedly was informed that all agents were busy....There was NO WAY to leave a message, which would have allowed me to politely inform them I needed to cancel today's appointment--and reschedule.....BUT, there was no way to reach a human OR a recording machine. SO SAD THAT PERSONAL SERVICE - OR, AT LEAST - a RECORDING OPTION SHOULD HAVE BEEN AVAILABLE. Now I will have to try to do the 2 wire transfers on-line, which is difficult for me due to sight problems.
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June 2022 by Noah -
To be clear, this review is about BoA the company and NOT about the employees at this branch. In decades of banking I have never been treated with such disrespect and indifference. I will never have anything to do with this company again.
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April 2022 by RBB
10 am on a Saturday morning and no rolls of quarters in the house. Not a negative review of the staff because they are great! Just awareness for others that need quarters.
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April 2022 by Kurtis Merchant
Tellers had a poor attitude. Also a heads up if you dont have an account and cash a check that's from one of their account holders they charge a few of 8 dollars.
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November 2021 by Ole A
I get treated like royalty here :) Which is very pleasant, thanks.
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October 2021 by Katz Karr
The best Bank of America experience we have had! Nicest people and extremely helpful. They go out of their way to make sure you get thing done and your visit is worthwhile. Thank you, Wendy and Trinh!!
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June 2021 by Kat Karr
The best Bank of America experience we have had! Nicest people and extremely helpful. They go out of their way to make sure you get thing done and your visit is worthwhile. Thank you, Wendy and Trinh!!
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October 2020 by John Tolan
20 years of doing business with this company as a credit card. never missed a payment. The company closed my account due to inactivity and when I paid the final payment they assessed an interest charge beyond the payoff amount. I called and they quoted policy and process and gave me excuses like we can't and its not fair. Never once mentioned customer service or loyalty for 20 years of flawless credit. Won't ever do business with them again and wouldn't recommend anyone else do either.
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August 2020 by Emma B.
Terrible branch. I called on my day off and made an appointment to change my last name on my account. The woman on the phone told me about all of the paperwork I needed to bring, how long it would take, etc. I showed up for my appointment and was told that my spouse needed to be with me to sign off on the name change. Nobody could tell me why I wasn't told this while making my appointment. I was told to leave and come back later with my spouse despite them being at work. I called back to make another appointment, was placed on hold for 15 minutes until they closed, and never got through. Absolutely awful service and customer communication. Save your headache with this group of employees and go somewhere else.
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December 2019 by Alison M.
Monday morning 9a line of about 5 people and only 1 teller?!? Friendly staff, clean and tidy entrance and lobby. Teller was kind and a little rushed due to the line increasing while waiting on me but did not loose his composure. Not sure why this bank operates with only one teller at a time when they have 5 counters. More staff needed especially at opening on a Monday morning
