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February 2024 by Vicki Dagastino
Very strange experience, I stopped by and got the attention of a " lady " I simply asked if I could just drop the bag of clothes at the entrance because I was late for work she said no I have to wait in line. I said well ok but, I can just drop it off after work she then said she's the supervisor and that would be considered illegal dumping. I then asked for her name she said Trisha . Now if that's how they treat me I wonder how they treat the other employees
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January 2024 by Waffles And Carolina
That horrible manager needs to be fired!
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January 2024 by Katelyn McKay
Always love stopping by and seeing what random finds I may come across. Never a bad experience at check out either.
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December 2023 by Nicholas deering
VERY badly run! I was an employee and saw it for myself. Unorganized, not enough employees and the ones that are there are unprofessional and untrained. They really need to get a handle on this location. I finally moved on
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November 2023 by Jenna Hanna
VERY badly run! I was an employee and saw it for myself. Unorganized, not enough employees and the ones that are there are unprofessional and untrained. They really need to get a handle on this location. I finally moved on
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November 2023 by Marissa Wheeler
The worse customer service, I understand everyone has their days but the disrespect that my sister had to go through was absolutely uncalled for. Having a newborn and needing help getting an oversized item to the car? Shouldn’t be that big of an issue, to need to slam the table around out of your anger. Way to ruin someone’s day. It’s time to get your employees in check.
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October 2023 by Stephanie Chase
If I could give a zero i would. We caught a manager loudly berate then physically assault an elderly customer in this Goodwill yesterday The other employees and customers looked terrified too. She was mad that customer wanted to cash out last minute before closing. Everyone ended up staying over an extra hour. Cops were called and several of us stayed to make statements. Never shopping at this one again. Do better Goodwill!
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October 2023 by Nate Jobs
Rude manger flipped cart on elderly lady and tried taking the cart from the lady cops had to be called horrible goodwill don’t recommend 0/10
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September 2023 by Johnathan Bauch (BigDaddyJohnsModgePodge)
The prices are to high, or I'm to poor to shop at a non-profit that's there for helping the community. Ceo of goodwill is rich and all the guys who work for them. The best resale gig I've ever seen.
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September 2023 by Gambit Hernadenz
Goodwill is donated items that should not be fetching or competing against high prices on the internet or gouging the customer. This corporation has gone downhill, even before COVID…donate to your local thrift stores or try to sell to your local pawn shops before coming here
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August 2023 by B M
I buy a lot of items at Goodwill and very often something is damaged or just doesn't work and I usually eat the cost and don't bother to return. This time I bought a shirt that was $20 from their handpicked section and decided to return it, tags attached with receipt. Got to the counter and the sweet sales clerk had to call someone over. When this person got there they started examining the tag then proceeded to show another clerk questioning the high price. (I thought it was high too!) Then she checked with a second clerk and questioned her about the tag and the way it was attached because it had tape on it. By now the credit would have normally been issued but she kept going over the tag and the item and discussing the tag with the other clerks. She was clearly suspicious so I told her I absolutely did buy it there and she just looked at me with no response whatsoever. She continued to stall and look at the tag. I then told her "well this feels very uncomfortable as though you don't believe me. She said "what have I done to show that? Aren't I just doing my job?" This was not in a friendly tone at all. She finally issued the credit without saying a word. Not a good way to handle a customer. Tone and attitude are everything and a manager should know better. A simple explanation such as I'm sorry but we do have to check everything over or even a pleasant tone explaining that they do have to deal with some fraud could have made the situation better. This was not a good experience for a customer to be treated with suspicion for no reason and to be treated rudely on top of that. Being a business owner I have never left a negative review and only make a note when something positive happens but this was a bit much.
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August 2023 by hailey ewing
i just had a horrible experience at good will due to the completely unprofessional and rude workers at the portland location tonight (aug 11) at 7 o clock. this is mostly due to a young woman with pink dyed hair accusing my friends of stealing, and then upon seeing her receipt CLEARLY showing that she payed for every item of clothing, which she IGNORED and then promptly got angry and started crying to her co worker, another woman, her supervisor, that a girl was stealing (my friend) knowing DAMN WELL that she stole nothing and proceeded to loudly defame her to the entire front of house staff and nearby customers. perhaps this was due to one of my friend being black. FURTHERMORE, both women went over to the poor man that did in fact check out my friend that was accused of stealing and they both harassed the poor man with a bombard of questions. to add to the offense BOTH WOMEN then RAN outside to attempt to chase me and my friends down in the parking lot. if i wasn't there i wouldn't believe it myself do to how ABSURD their behavior was and i can tell you that i will NOT be returning ever and i urge you to do the same until goodwill does something about their offensive, abrasive, perhaps racist customer service workers.
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August 2023 by Charline Bohem
Hope that the store manager takes a hard look at what goes on in regards to the so called supervisor she/he that has such a huge chip and attitude towards the other cashier's and consumer
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July 2023 by David Bjork
Large well located just 1/2 mile or so from the Maine Mall in SO. PORTLAND. Also referred to "as the center of the universe " for many Southern Maine residents. This place starts marketing on the sidewalk as you approach the store entrance coming from the very large parking lot. I can hardly wait till we enter!
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June 2023 by Amy Mello
Been seeing a lot of good stuff being donated,except you never see it out on the floor for sale,where does it all go???
