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November 2023 by Mac
I worked with Zivana at the Portland Jared and she provided excellent service. Have been looking to buy my girlfriend a ring for future proposal and Zivana helped me successfully find the perfect ring. I appreciate her help and patience.
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October 2023 by Guiseppe Creta
I have never had a good experience at this store. The first time I came here was to look for engagement rings. The associate I worked with immediately attempted to push me towards rings “she thought I could afford” rather than the price range I requested. Once I expressed that I was no longer interested she then signed me up for a Jared Credit card without my consent. I only found out I had a Jared credit card when I received the card in the mail 1 week later. I called to complain and they advised there wasn’t anything they could do besides cancel the card — and in turn harm my credit score. A little over a year later I returned to look at wedding rings to attempt to give Jared the benefit of the doubt and not blame the company for one bad associate, but I was again treated terribly by their associates, ie. assuming my budget and treating me less than. Not to mention anytime I try to take my fiancés engagement ring to be cleaned and reviewed for the warranty they attempt to get out of it even though I purchased the ring from a subsidiary of the same company and was ensured the ring could be cleaned at any location. Moral of the story: If you are looking to spend your money on beautiful jewelry, go to any other jewelry store where you will be treated with respect and get value out of your time and money.
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October 2023 by Lindsey Wilcox
My fiancé & I loved working with Zivana, we have worked with her for all of our jewelry purchases over the years and will cont to go back because of her. She always goes above and beyond to make sure we are satisfied before we leave.
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October 2023 by Shannon Secord
Do not go to Jared, go to any place but them. My diamond engagement ring and wedding band is through them. After a few months of wearing the ring, I told them my diamond was loose, the big 2 carat diamond. They tightened the ring no problem, a month later my diamond fell out because it was loose once again, thankfully I found them diamond after searching my house for an hour. I brought it to them visibly upset as I was just In about this problem. The had zero documentation that they tightened the prongs.. concerning. about 2-3 months later after Jared messed with my prongs, my big diamond fell out again!!! I have owned this ring for less than 7 months... It has been in twice with this problem and once again I found them diamond for them and brought it to them. This time they are not fixing it for free and charing $400+ because they are saying it is my fault. They tell me I should not wear this ring when sleeping, dishes, showering etc... okay fine (do not know when I am suppose to wear my ring??) but they never disclosed this information to my husband at the time of purchase warning him this was an extremely delicate ring with zero integrity as they are describing it to me. I am not convinced that this was not jared wrong doing the last time they had my ring to fix it... they refuse to work with on price or anything at all. Their customer service is extremely terrible, heartless, and unethical. They have had my ring in their hands more than I have had it in mine. Extremely sad and disappointed they are not willing to work with us on this or budge at all. When a person pays a high amount for a ring, it would suspect it would have some integrity and value to the craftsmanship but that is not the case.
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August 2023 by Isabelle Wilson
Went in there looking for our anniversary present today. And I just want to say Courtney was SO kind and helpful. She made the process of finding something perfect and something that I really wanted so much less stressful. 10/10. If you are going in there, see her! She is funny, kind and sweet and definitely made what normally riddles me with so much anxiety feel very easy! Thank you for helping us pick the perfect gift! We love the pearls!
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August 2023 by Terri K
Love my new ring!! Thank you Zivana, you knew what I wanted before I knew myself! My husband was happy that I finally gave in ❤️ Terri
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August 2023 by Allison Majkowski
We worked with zivana, she was amazing. Very professional and knowledgeable of her products. Helped me choose a ring for the specialist person in my life. Thank you
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August 2023 by Melis Üzgün
Zivana was the best! She helped us to find best choice. Great customer services, thanks!!
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July 2023 by Dave Dobson
I live 5 hrs from this store or any other. I have had this account for over a decade.Called to buy a watch since i will be in town. Could not remenber my zip when i created the acct. Treated like a scammer. no call backs no gollow through. So i ordered the watch online.. ship to store so when im in town to have it fitted...called and tried to make an appt...no go...no help...basically told you track it down..i cant beleive how this went. charlotte nc stores so much better.
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June 2023 by Nathan Crepeau
Went to the South Portland location and worked with Zivana Vidovic. Beyond helpful and great experience. Quality brand with Jared and the service was excellent. Highly recommend this location and Zivana for engagement rings!
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May 2023 by Alyx Bumpus
Zivana and Cynthia were absolutely amazing helping me get my wedding ring today! Very nice and fast and respectful. Appreciate them very much!
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April 2023 by sam lariviere
I absolutely would not recommend jareds especially for custom bands. My fiance and I went through the customization process and everything was fantastic. The band came in and the stones were a completely different color than what was talked about or approved. After discussing it with them they basically said "there's nothing we can do you'd have to buy a new ring". Zero efforts to make things right
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April 2023 by Allison Gareau
Zivana gave me excellent service ! Not only was she professional she is a very sweet lady!She did above and beyond with helping me find the jewelry I needed !
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April 2023 by erin metevier
Beyond words upset with the Jared store in South Portland ME. In Oct 2022 my ring was due for inspection so I always get it rhodium plated. The lady checked it while I was there said it looked fine. I got it back and was taking it off when I got home and cut myself. I looked closer and saw that they SEVERELY damaged my wedding band!! (the close up picture of my ring shows the damage they caused) my ring looked perfect when it was inspected I keep up on my inspections/cleanings etc. Well today my anniversary band snapped off right where Jared had sautered it on woth my other rings. I brought it in the lady said no problem we will cover fixing it as it was attached to the other rings even though this band wasnt purchased at Jared. Then some VERY rude lady came over and said Oh no this wont be covered so I told her that her coworker said it was covered I started to explain to her and show her the picture from my HORRIBLE experience last time it was in. Mind you while I was explaining to her what happened last time she interrupted me twice - She said itll be at least $325 it should be $625 I am sorry but after my horrible experience last time and now another HORRIBLE experience Jared should have honored what I was told originally that there would be no charge. Its my 5 year wedding anniversary this year my husband was going to be coming in to spend $2000.00+ on a new band for me.. Never again…will bring business elsewhere.
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April 2023 by Alley Smith
Zivana & Devin were absolutely wonderful, helpful & kind in helping my spouse & I find a Diamond ring setting. They were very professional, sincere & patient. Thank you for the outstanding customer service and the military/veteran discount!!!