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March 2024 by Steven C.
Would give this place 0 Stars if I could. Genuinely incompetent employees, can't believe this is a corporate location. Came here to have a simple inspection on my car and the guy doing the inspection filled out all the wrong boxes on the form. Clearly they don't hire people that can read. Go anywhere else, these guys suck. And to top it off, I came back to have the form fixed and the guy that did it apparently takes a 2 hour lunch. Can't make this up, reported this branch to corporate.
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February 2024 by Julie S.
just stopped for an inspection and oil change. Told that the gentleman that did inspections was present but not doing any the remainder of the afternoon. Informed that only two people on duty, no other clients there at the time. No oil change offered, the doors weren't even opened, he walked to my car. I was told to have a nice day.
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February 2024 by Tyrone Skinner
Needed a inspection, told it would be 45 min. Waited a hour and a half. Went into the garage and asked when they would get to the inspection, guy told me another hour and a half( 1 of the 3 bays being used. 1 guy working on a car, 2 other guys standing around doing nothing.) Do yourself and visit any other Jiffylube. 2/13/2024
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January 2024 by Charlotte B
They told me I needed full synthetic when a blend is recommended by my manufacturer. Charged double what my mechanic does at home and didn't even complete the full "signature service" checklist.They didn't put my valve caps back after checking the pressure. I noticed the next time I got in my car (about a day and a half later) and called them to see if they could send them to me. The man who answered said "we wouldn't have kept them, we would put them back on"... well obviously that's the best case scenario but you didn't.... Then he told me I must never have had them to begin with, but I absolutely 100% did. Then he told me I was out of luck because they don't stock valve caps.The customer service was shockingly bad. He was rude and made no attempt to rectify the situation or even just apologize - he just tried to convince me I was imagining things.
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December 2023 by Kenneth Balch
Quick convenient service though only 2 staff working there when I visited. I was the only customer when I showed up so I got done quickly and they were able verify my previous long-term service done to my car at other locations. I feel good knowing my car is tracked so the recommendation and service record are available. I'll be back.
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December 2023 by Jim W.
My 77 year old mother took her car that she just bought a used car to Jiffy Lube and the gentleman came out didn't even look under the hood and gave her a price of $106 not knowing what kind of oil what kind of engine how many quarts just gave her a price of $106 and she said that she's been coming down there and paying $50 on her previous car which takes the same amount of oil he said that maybe she is confused and has her mixed up with another business not so I believe that they are taking advantage of the elderly. I called and spoke to the manager and his name is Zack and he basically hung up on me after I told him that they should be ashamed of taking advantage of the elderly and I think they should handle their employees a little bit different and come up with a better quote instead of just guessing and yeah so he hung up on me not too happy about this business and they charge more than the dealer does.
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November 2023 by The Dad
Called 15 minutes before to ask about transmission flush. They said come on in. drove 15 miles out there. They came out the door and said 2 1/2 hour wait. He couldn’t have told me that on the phone 15 minutes before. Bad communication on their part.
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September 2023 by brendan e
I will tell you right now I buy all my trucks from the dealerships and I will tell you flat out this is the best service I have ever had this is why I keep coming back to this particular location Zak is absolutely incredible in the service that he provides as well as Corey I originally started coming to the South Portland location about two years ago for simply an oil change then Cory and I started talking I understood his wealth of knowledge and I knew this is the place that I could trust I normally do not give reviews but I will tell you this is the best service that you can get for oil changes tire rotations brake changes you can get and I mean that and everything in between these people really consider you as family and they treat you as such I am so thankful for this Jiffy Lube location and the people that work there from the managers to the workers that work in the garage these people are absolutely phenomenal and on top of their game so thank you so very much for all you guys do.
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August 2023 by Emma Covert
We were on vacation and both our back brake calipers seized out of nowhere; Cory took great care of us, was up-front with what was needed. Got us out of a rough patch within an hour or so!
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July 2023 by Kelli Catana
Great customer service. Thanks Zach! Will be back for all my oil changes.
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July 2023 by Owen Bradley
Standard place, they didn't have a hybrid oil so I had to go full synthetic so it was more expensive than I anticipated but overall it was quick and easy
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June 2023 by Lynn T.
Two amazing guys working there and both were very smart, professional and good people. I used this Jiffy Lube about a year ago and had the same experience, when I asked the mechanic some specifics about my Honda CRV and he knew how I should handle some problem with it. Thank you, Jiffy Lube. Will be back again.
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June 2023 by Dave P.
Went in on Monday to get an oil change and inspection. Was told the inspection guy was not in but he would be tomorrow. Went back on Tuesday and was told he had been in but had gone to Biddeford. Came in on Wednesday and was told he was not working that day. Came back on Thursday and he was in but was done doing inspections that day. Never again!! h
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May 2023 by Kat Logan
Very good service! They were friendly, efficient and professional!
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May 2023 by Wayne B.
I went there the other day and waited a long time. They seemed understaffed. I was going to change my oil while she shopped at dollar general. I was still waiting for someone to help me when I got a call from my wife. She said that one of the Jiffy Lube employees was over at DG and was freaking out, cursing at everyone in the store. The girl running Dollar General was on the verge of tears. I was still talking to her calming her down when I saw the egg-shaped guy stomping back across the parking lot. His face was all red and he seemed to be on drugs or mentally off. At that point, I had had enough and decided to just get in the car and leave. He sees me leaving and starts running at my car swearing and waving his arms threateningly. He's shouting and screaming at me, telling me not to cut through his parking lot. I got my wife over at DG and some guy was picking up pieces of his motorcycle mirror. The jiffy lube guy had punched the mirror off and pushed the bike on its side! I'm still not sure what happened, but I am glad I did not get my oil changed at that place!!'
