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April 2023 by SDR
Great selection of clothing. All of the staff was helpful; Grace was patient and great with helping me order what they didn't have in stock!
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June 2022 by Kathy Labbe
Really sad when you can’t return something you purchased at The Loft here in So. Portland because you purchased it at the Tanger Outlet in Foxwoods! People complain about Walmart, at least they will take back if purchased in a different state or different type of store just as long as it was Walmart!!
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May 2022 by Barbara Mills
The staff at the Maine Mall always seem like they are bothered to help you in the store. I hate going in. I have been a customer for many years there and I prefer to order online than in store.Bad customer service.
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October 2021 by Jessica C.
Did my first pick up order here. Yikes! Won't be coming back. Wasn't helped by the first woman at the door. When I approached the counter, two women were talking. It took a min to assist with me despite there being no other customers in front of me. When they asked if I had a photo ID on me I said yes and starting looking in my bag which took a min cuz my bag is huge. She stood next to me and said " like a license." as if I wasn't fast enough. I must look d*** to her lol. I mentioned I was surprised they didn't just need the order number and she laughed at me. When I got the item she asked if I wanted to try it on. I mentioned it's a final sale item so no need to. Then when I left and said thank you, no one responded. No thanks! . I think sometimes retail workers forget the customer service aspect of their job and it's a pity. If they hadn't been so condescending I would have bought myself a whole new wardrobe that day. I don't make it to the mall often and it wasn't busy so it would have been a great day to shop. I will not being going back.
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October 2021 by Jessica J.
Did my first pick up order here. Yikes! Won't be coming back. Wasn't helped by the first woman at the door. When I approached the counter, two women were talking. It took a min to assist with me despite there being no other customers in front of me. When they asked if I had a photo ID on me I said yes and starting looking in my bag which took a min cuz my bag is huge. She stood next to me and said " like a license." as if I wasn't fast enough. I must look dumb to her lol. I mentioned I was surprised they didn't just need the order number and she laughed at me. When I got the item she asked if I wanted to try it on. I mentioned it's a final sale item so no need to. Then when I left and said thank you, no one responded. No thanks! . I think sometimes retail workers forget the customer service aspect of their job and it's a pity. If they hadn't been so condescending I would have bought myself a whole new wardrobe that day. I don't make it to the mall often and it wasn't busy so it would have been a great day to shop. I will not being going back.
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April 2021 by Christine Cote-Saunders
Literally wish the store was my closet. I love everything
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November 2019 by Jean D.
I frequent this store quite a bit. Not once has someone asked if I needed help finding something or a different size. Trust me if you ask a question or need help you will get a dirty look and they make it quite clear you are bothering them. This store is overpriced as it it you think even if they offered no customer service they would not be flat out rude. I asked to talk to the manager yesterday about the rude salesperson. And she was the rude person and just walked away! One has to laugh and go on Yelp I guess
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August 2019 by Melissa White
Way overpriced
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July 2019 by Lian Oyerbides
Their clothes fits me nicely.
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May 2019 by Jen George
Very expensive, small selection. No plus size. What they do have is pretty, but not worth the price.
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February 2019 by Monica Webb
Great sizing
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December 2018 by Jennifer Hanna
Definetly NOT a place for anyone over 25 years old!
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October 2018 by Casey Hletko
Recently came in looking for clothes for some upcoming job interviews. Wonderful staff here, especially Alyssa-I was very impressed with her. She was professional but warm and friendly, and I trusted her opinion regarding what I picked out! I'll definitely come back here:)
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December 2017 by Chrystal Mccreary
Great customer service ! Clean place !
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April 2017 by Kathy Harbour
I wanted to provide feedback about the experience I had while shopping at your South Portland Maine store last evening. I went into the store to look for an outfit for a special occasion. I was there approximately 40 mins and was not greeted by any of the 3 people working. I had my arms full of clothes and went into the dressing room and needed a different size. I then had to get dressed and go back out to obtain the correct size.