-
February 2024 by Matt Talbot
Very fast service, I had one watch battery replaced in a few minutes and he was honest that my second watch would be cheaper to replace.
-
February 2024 by Margie Minichiello
If I could give less than one star, I would. He ruined my watch while replacing a battery for 20.00. He somehow knocked out a crystal and denied it when I showed him. He used a press machine to put the back on my watch and I believe that's when the crystal popped out.
-
January 2024 by Hugh Morrison
Wonderful experience getting my watch serviced. Friendly and experienced. Positive energy. Let’s go
-
October 2023 by Shirley Willis
Wonderful greeting, wonderful service and everything exactly and efficiently right. I have been taking my Seiko to On Time for oner twenty years! Flawless?
-
February 2023 by John Brewer
So, first off…fast service, efficient, inexpensive, professional, knowledgeable (in 5 min was able to correctly diagnose my Seiko issue and quote accurate estimate). But even more outstanding was the charming personality of Peter…truly appreciative of the customer and obviously a person who loves his craft. I can recommend this shop without any reservation. A gem of a watch jeweler.
-
May 2022 by Nolan Ellsworth
Highly recommend! This guy is fantastic. Replaced my battery and strap in a matter of minutes. Clearly there is so much experience and history in this place.
-
March 2022 by Ian Byrnes
This guy has been in business longer than I have been alive. Multiple times he's fixed my watches and replaced batteries. I have never bought a watch from here but there are many that I wish I could. I know of no better person in Maine to trust my watch to.
-
February 2022 by Alexander Truslow
They messed up a simple band resizing, damaging a bunch of the pins and links in the process. When I was walking away from their store one of the pins literally fell out of the band while I was still in the mall.
-
December 2021 by Ben
This guy is the best! I dropped off my watch just needing a new battery for a watch that hasn't worked in years. Not only did he replace my battery, when I looked closer, he also set all the dials to be correct: the time, the date, am/pm, etc. I didn't ask him to do that, and he took it upon himself to go the extra mile. Highly recommended.
-
November 2021 by Charlie Emmons
Solved my problem easily.
-
November 2021 by Ben Patterson
This guy is the best! I dropped off my watch just needing a new battery for a watch that hasn't worked in years. Not only did he replace my battery, when I looked closer, he also set all the dials to be correct: the time, the date, am/pm, etc. I didn't ask him to do that, and he took it upon himself to go the extra mile. Highly recommended.
-
September 2021 by Josh Ryan
The gentleman who runs it was very friendly and professional. I was pleasantly surprised how quick he was able to change my watch battery. Other places have wanted to keep the watch for a while to change the battery or size, and he changed the battery in less than 10 minutes.
-
March 2021 by Douglas W.
This place is first rate, very friendly, fast customer service. After Swiss Time told me it would take a WEEK to put a new battery in my watch, I took it to On Time at the mall, and just like always he did it cheerfully in 10 minutes. This is how you get and keep customers.
-
July 2020 by Channing W.
I've been meaning to get my watch battery replaced for a while now and I came across the On Time kiosk at the Maine Mall. It's conveniently located right next to the carousel near the food court. The gentleman working was very polite and provided quick service. He said just give him 10 minutes which was the perfect amount of time for me to go get a quick snack from the food court. Would totally recommend if you need your watch fixed quickly!