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August 2023 by Mark B.
Trying to write a review for the Rochester NH store but it will not come up as a location. I was working on my uncles 2015 Escalade a few weeks ago(Saturday) and needed a lane assist actuator for the drivers front seat. NOBODY around had one, not even the dealers. I called at 11 am and by 3pm they pulled one out of the Portland store and we were back on the road Sunday. I wanted to give a shout out for the great service.
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February 2023 by kate fitzgerald
Claudia was very helpful and knowledgeable, not to mention kind. Treat her like gold! ?
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January 2023 by Bernadette P.
About a week ago one of the windshield wipers on my 2013 Nissan Versa shredded. During the weather forecast last night (01/18/2023) I remembered it because of the long-duration snow storm that was predicted for later tonight into tomorrow. After work today I drove to O'Reilly's Auto Parts in the Pine Tree Plaza in Portland. Ryan found the correct wipers for me quickly and rang me up. I drove home, thinking to do the installation myself; I'm very much a DIYer. However, the directions were a bit cryptic and the installation drawings made me unsure that I had the correct wipers. Also, my house's exterior lights didn't shed enough light for me to clearly see what I was doing. I called them and spoke with Devin. He confirmed that they were open until 9PM and said he'd help me install the wipers. So I drove back. Together Devin and Ryan quickly installed both wipers. I appreciate it greatly - the temperature had dropped sharply in the short time between making the purchase and returning for installation and we were all shivering a bit. Devin wisely suggested that I test the wipers before I left, and I did. They worked fine, and are quiet in operation, something I really appreciate. Both Devin and Ryan were courteous, friendly, and very helpful; a credit to the O'Reilly's Auto Parts - and I'm sure a credit to their families as well.
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November 2022 by Peter Haskell
I may be jaded afyer 40 years selling to the automotive aftermarket. Counter help are basically cashiers, not very knowledgeable. Went to pay and shelf price was less than computer price .
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November 2022 by Christine McLellan
Great Place to buy all your car needs!
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February 2022 by A. Matt P.
Excellent service, friendly attitude, knowledgeable. I will return for future business.
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February 2022 by Wendy W.
I was at the store on 02/02 at approximately 1:30 pm (the receipt says 1:32 pm) and was helped by a great employee. I didn't get his name, unfortunately, but my invoice number is 4535-422545. I needed a mini bulb for my 2014 Ford Fiesta brake light. He found it quickly and actually installed it for me, free of charge, in no time flat. The price was really reasonable and he was just so pleasant. If you need any help with auto parts for your car, go to this store. They're great.
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January 2022 by Peter Eckel
Chip was very helpful! He went above and beyond to get us a battery - in a snowstorm to an island! Really outstanding customer service - thank you Chip!
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October 2021 by Tilda Tsunagari
Nate at the South Portland store is always knowledgeable and friendly when I'm buying parts for my repairs. He takes the time to make sure I've got what I need and that I leave 100% satisfied. Thanks Nate!
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August 2021 by Wanda Brann
Nate at the South Portland store is always knowledgeable and friendly when I'm buying parts for my repairs. He takes the time to make sure I've got what I need and that I leave 100% satisfied. Thanks Nate!
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February 2021 by Lauren Durell
My battery died last night, and I was in a crunch to get it replaced. Walked right in and immediately was helped by Mike and JD in the VIP shops and service department. Overall wonderful service, they made a stressful experience quick and simple. Costs were explained to me and the battery swap took less than 15 minutes! Overall I am very satisfied and look forward to returning to this location for any further work that needs to be done to my car.
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February 2021 by Orlando Perez
Just a overall great,(shopping) experience, that has not only become a favorite,(looked forward to)chore, but one that seems to gets better AND BETTER with each shopping opportunity, It's like a candy store for new car lovers! I just got my very own,(bought and paid fer)Vehicle,( a 2017 Chevy Malibu LS!). I needed new lights.The overall variety in model parts, is as great as the CUSTOMER SERVICE! The AMAZING auto tech clerks are not only friendly, BUT possess a large KNOWLEDGE of auto issues, parts and solutions, INCREDIBLE PATIENCE and UNDERSTANDING with customer needs, wnts and DERSIRES. Did I forget to mention HELPFUL!I have been to most, if not all the area locations, and MY go to venue is the one within the Westgate Shopping center, on upper Congress Street in Portland, Maine.If, your like me, and are a newbie to owning and maintaining, (basically)your first car, (make the right choice... GET. A. CHEVY. MALIBU.)and know less (then you know about sex... (don't hate... just KEEPING IT REAL YO!)THEN, YOU CAN'T go wrong, (and you might even surprise yourself!)going to O'REILLY AUTO!A little DISCLOSURE:I am a homeless, 50 somethingish man... A recovering drug addict, and a survivor of abuse... and I have some issues with Mental Health... (of course!)and so, what so impressed me? was the young A.T. clerk who assisted me after telling me that it had been a long, hard day... had a smile, a great personality and an enthusiasm to tackle a job that she was not a 100% familiar with... and yet, it took her about 15 minutes start to finish, and did an outstanding job! But it was what she said when I asked what the bill would amount to... did I mention that I had called maybe 25 minutes before she finished with my lights, and that I was under the false impression that they were set to close within minutes...What did she quote me? She said it was ON THE HOUSE... FREE? I was floored! That at the end of her LONG, and TIRING, HARD DAY SHE gave a 110% to assist me, with a smile, and confidence... and she charged me zero. Zip!A fair price for a such priceless customer service......
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February 2021 by Mike Jeansddgvhjj
Yes I'd like some wiper blades for my 2004 Chevy Silverado LS with 5.3 L extended cab with 4WD and Towing package and single piston rear calipers.
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February 2021 by Trevor Leone
Irish auto parts. Quick service
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December 2020 by Harold Lane
They usually have what I want at a better price than the competition across the street.
