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December 2023 by Brad Ronco
Very good knowledgeable service!
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November 2023 by anthony thach
Recently, I was helped by Ethan Matthews at T-Mobile and he was great. He greeted me warmly, knew the products well, and answered my questions clearly. Ethan helped me pick a suitable phone and plan, and set everything up efficiently. His approach was customer-focused and made my experience smooth. It's refreshing to receive such attentive service, and Ethan's professionalism really stood out. I left the store very satisfied and would recommend him to others
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November 2023 by Hannah Mench
Best T-Mobile store in the world! We’ve been to many locations, and we had ptsd from being screwed over so many times. But this location is awesome! We worked with the main manager, as well as Ethan the salesman. They were great! Walked out with a new line. No issues. Took about 15 minutes tops. Thank you very much!!
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September 2023 by Kallie Kirchberg
This is the store. This is the place. These are the wonderful people! It is worth your while to drive to this store to do business. Knowledgeable, kind, wonderful! Couldn't be better!!!!!!!! They are all nice. Cody was just wonderful!
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August 2023 by kathy thompson
Dhyaa and Brett was amazing with all there help. Dhyaa the manager was great even though there was a stressed out customer he was able help between myself and the other customer he is great at his job I recommend this place highly.
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August 2023 by Benjamin Burdett
I switched over from Verizon to T-Mobile and my girlfriend got a new phone and it was the most enjoyable experience. The staff made the time go by so quickly, especially Dyhaa!
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May 2023 by Ethan Bixler
I will never go to a different T-mobile store after 2 experiences at this location and don't have words to explain the difference in service at this location vs any other T-mobile or other provider in the past.Competency is exhibited by everyone I have interacted with and I have come to trust them enough to tell them what I want to accomplish and accept their proposed means of accomplishing it without reservations.Dhyaa & Tamara are simply unbelievable. The only negative thing I can say is that whomever makes decisions surrounding promotions for employees is clearly either incompetent or not paying attention as it is disgraceful to not see the word manager on their name tags.If You are shopping for a new carrier or are a current T-Mobile customer I would say that not visiting one of these two at this location is doing yourself a major disservice.Thank you Tamara and Dhyaa for being the dependable, honest and hard working people you are.I appreciate you
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May 2023 by Sridevi Thummuru
I had a terrible experience with Ms. Tomi F the store manager at T-Mobile store on Running hill rd in South Portland. One of their employees failed to cancel my line and also did not send the 5G gateway Tower back to the warehouse, causing me to receive a bill for the line that was supposed to be cancelled when we returned the 5G gateway Tower. When I contacted the store regarding this issue the store manager provided incorrect information and was unprofessional in her response, I also found her to be equally unhelpful. Despite their error, they refused to refund the purchase price. This is unacceptable customer service and I will be taking my business elsewhere in the future.
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April 2023 by Sridevi T.
I had a terrible experience with Ms. Tomi F the store manager at T-Mobile store on Running hill rd in South Portland. One of their employees failed to cancel my line and also did not send the 5G gateway Tower back to the warehouse, causing me to receive a bill for the line that was supposed to be cancelled when we returned the 5G gateway Tower. When I contacted the store regarding this issue the store manager provided incorrect information and was unprofessional in her response, I also found her to be equally unhelpful. Despite their error, they refused to refund the purchase price. This is unacceptable customer service and I will be taking my business elsewhere in the future.
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January 2023 by Steve Johnson
I called to the store and asked if they had a 14 pro, I go in to the tmobile in biddeford to confirm that this location still had and they said yes they still have 1 I call in to ask and no one has seen the phone. This is the second time they have said they had one in stock and turn around and mysteriously lose it before I can come in
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November 2022 by Linda Drake
I have never had such nice service from a cell phone carrier. Just switched from Verizon and it’s so refreshing to interact with this location. I just love the crew there. T-Mobile is a refreshing experience from reliable data connections to customer service! KUDOS
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November 2022 by Kaitlyn Shinberg
Negative stars are not an option, so 1 it is. All interactions were fine but we were provided a lot of incorrect information about credits we would receive upon switching. After going through the switching process, we found out the various credits/promos couldn't be combined but we wouldn't have switched if we knew in advanced. We were promised resolution by the specific store which should have happened promptly but 2 months later I had to follow up and the issue was escalated to the regional sales manager. T-mobile has been great, just not this location at all. Very frustrating. Go to the Biddeford location--superior service!!
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October 2022 by marco
This T-mobile is 1 of the best location and also the Employees are terrific to work with.I would give them a 10 for being the best in town.They help with anything u need on the phone or store items.
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October 2022 by Kahlee Doyle
I switched over to T mobile today and I am so glad I did! Cody was awesome I would refer everyone to him!
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October 2022 by Danielle Parent
Tristan was awesome! Great customer service and made the experience of switching providers easy.
