-
August 2023 by Cameron Hamilton
Ken has helped us out a few times on short notice with our septic system issues. Excellent works at a fair price but more importantly, when the toilets work the wife is happy...
-
September 2022 by Susan Earls
Do not do business with this company! They have terrible communication and shoddy workmanship. My husband and I contracted with Ken Morrell in Sept 2019 to replace our septic system on our seasonal cottage in Maine. Included in the agreement was putting down erosion control after the system was installed. I had to bug him about getting a signed agreement-should have been a warning sign right there. Ken said that the work would probably get done before winter and if not, in the spring. He suddenly started doing the work in February when the place was closed for the season. I only found out because he cashed the first payment check and I contacted him to find out what was going on. When we met him at the property in Feb to give him the final payment we discovered that they had cut our surface water supply line. He assured me that they would fix it before the we opened the place in May. I followed up with him several times and he kept saying it would get fixed. We got up there mid May and it was still not fixed (couldn’t use the house because we had no water) and we discovered that they had left our property a mess! Many large holes on the hill going down to our house and where they installed the system (even at the top no where near the septic system/ leach field). One hole was about 2 feet deep. They had moved our boat from where it was parked- we had expected this but they never moved it back. The terrain problems weren’t visible in Feb because the ground was frozen and still had snow cover. I left Ken a message-no response. And no response to several other emails, texts and voice messages I left asking him to call me so we could discuss our concerns. My husband wound up repairing the water line himself and we hired someone for over $1000 to move the erosion control material, bring in material to repair the holes, pack down the soil and move the erosion material back. I lodged a complaint and started the mediation process with the state of Maine and found out he had 2 other similar complaints in the last year or so that he had never responded to and big surprise-the mediator couldn’t get a response from him on our case either. We’ve hired many contractors over the years and have never dealt with such an unprofessional, unresponsive and sloppy company. Save yourself some headaches and money and stay away from them
-
September 2022 by Susan E
Do not do business with this company! They have terrible communication and shoddy workmanship. My husband and I contracted with Ken Morrell in Sept 2019 to replace our septic system on our seasonal cottage in Maine. Included in the agreement was putting down erosion control after the system was installed. I had to bug him about getting a signed agreement-should have been a warning sign right there. Ken said that the work would probably get done before winter and if not, in the spring. He suddenly started doing the work in February when the place was closed for the season. I only found out because he cashed the first payment check and I contacted him to find out what was going on. When we met him at the property in Feb to give him the final payment we discovered that they had cut our surface water supply line. He assured me that they would fix it before the we opened the place in May. I followed up with him several times and he kept saying it would get fixed. We got up there mid May and it was still not fixed (couldn’t use the house because we had no water) and we discovered that they had left our property a mess! Many large holes on the hill going down to our house and where they installed the system (even at the top no where near the septic system/ leach field). One hole was about 2 feet deep. They had moved our boat from where it was parked- we had expected this but they never moved it back. The terrain problems weren’t visible in Feb because the ground was frozen and still had snow cover. I left Ken a message-no response. And no response to several other emails, texts and voice messages I left asking him to call me so we could discuss our concerns. My husband wound up repairing the water line himself and we hired someone for over $1000 to move the erosion control material, bring in material to repair the holes, pack down the soil and move the erosion material back. I lodged a complaint and started the mediation process with the state of Maine and found out he had 2 other similar complaints in the last year or so that he had never responded to and big surprise-the mediator couldn’t get a response from him on our case either. We’ve hired many contractors over the years and have never dealt with such an unprofessional, unresponsive and sloppy company. Save yourself some headaches and money and stay away from them
-
August 2022 by Susan E.
Do not do business with this company! They have terrible communication and shoddy workmanship. My husband and I contracted with Ken Morrell in Sept 2019 to replace our septic system on our seasonal cottage in Maine. Included in the agreement was putting down erosion control after the system was installed. I had to bug him about getting a signed agreement-should have been a warning sign right there. Ken said that the work would probably get done before winter and if not, in the spring. He suddenly started doing the work in February when the place was closed for the season. I only found out because he cashed the first payment check and I contacted him to find out what was going on. When we met him at the property in Feb to give him the final payment we discovered that they had cut our surface water supply line. He assured me that they would fix it before the we opened the place in May. I followed up with him several times and he kept saying it would get fixed. We got up there mid May and it was still not fixed (couldn't use the house because we had no water) and we discovered that they had left our property a mess! Many large holes on the hill going down to our house and where they installed the system (even at the top no where near the septic system/ leach field). One hole was about 2 feet deep. They had moved our boat from where it was parked- we had expected this but they never moved it back. The terrain problems weren't visible in Feb because the ground was frozen and still had snow cover. I left Ken a message-no response. And no response to several other emails, texts and voice messages I left asking him to call me so we could discuss our concerns. My husband wound up repairing the water line himself and we hired someone for over $1000 to move the erosion control material, bring in material to repair the holes, pack down the soil and move the erosion material back. I lodged a complaint and started the mediation process with the state of Maine and found out he had 2 other similar complaints in the last year or so that he had never responded to and big surprise-the mediator couldn't get a response from him on our case either. We've hired many contractors over the years and have never dealt with such an unprofessional, unresponsive and sloppy company. Save yourself some headaches and money and stay away from them
-
October 2021 by shawn patrick
A+ needed job done to sell a house and they fit me in. removed old tank 10O% and installed new in daycand a half. new loam seed and hayed. highly satisfied.
-
August 2021 by Ray Shapiro
They have been servicing my septic for years, very reasonable and knowledgeable
-
March 2021 by keith mcguire
Very efficient and timely. Above and beyond.
-
January 2021 by Dan Chabot
Shoddy unfinished work. Leave it to someone else to fix their mess.
-
July 2020 by EJ Googins
Fantastic experience installing a new leach field at my house. Hard workers, incredibly fast, professional, knowledgable, well priced, overdelivered, and did everything they could to minimize the burden on me and explain and answer any questions I had. Scheduling was a little tricky given the amount of demand for their work this time of year, but I couldn't be happier we had the flexibility to wait for their availability
