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February 2024 by Dennis Boyd
Customer service is alright, but not the most reasonable company to deal with.
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January 2024 by Mona Letourneau
What a great service. The technicians really care about the public, not just their regular customers. Gary tells me that whenever they receive service calls from the elderly about a heating or thermostat problem the first step taken is to ask whether or not the thermostat batteries are working - and that can save the elderly rural poor in Maine the cost of a service call. As for heating service and repair, this outfit is responsive, diligent and thorough. What fantastic people.
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December 2023 by candice patrick
Not great customer service I wanted to pay a friends bill for Christmas. And only the office manager can process my payment for them not sure why, but the women won't call me back I've left voice-mail and messages with actually ppl in the office. Really not great at all thanks for helping make Christmas better for this family......... insert sarcasm
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April 2023 by Shannan Vester
This company has top notch customer service. They have always been incredibly helpful and absolutely go the extra mile when we have needed them. I am not one to post reviews but it is the best way to show our gratitude. Highly recommend.
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March 2023 by T Thomas
These folks are the best! Customer service far surpasses any reasonable expectation! Thanks to all there for going above and beyond to ensure my family is kept warm!
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February 2023 by Sarah Shaw
Best fuel company around! They treat their customers right! Competitively priced.
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December 2022 by Patty Leger
Country Fuel installed a furnace for me on Friday Dec 16th 2022 and they did an excellent job .. it’s smaller than my old burner and works perfectly… the two installer’s were professional and hardworking men.
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November 2022 by Kirstan Sanborn
Cannot say enough positive about this company. The service is top notch from the phone calls to the techs. They make dealing with repairs as easy as possible and the techs have been super upfront with what needs to be fixed immediately vs what can wait.My most recent experience: called at 7:15ish, was told I'd get a call back when they reached a service tech. Heard back at 7:25 someone would be there within the hour. Tech got here at 7:45 and confirmed the problem within 15 minutes.
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May 2022 by Erica Jernell
We needed tanks for our generator we purchased. So we called them and another company. We decided on them because they were cheaper. We probably should of walked away when we kept having to call them back to get the offical quote to rent 3 tanks, and then to get the tanks scheduled. After taking weeks and many phone calls we where told they could place them 18 May. A week after setting the install appointment, they called us today and informed us that they can no longer lease them to us. That we now have to buy the tanks and sorry that we were told wrong. This is horrible customer service and I would look elsewhere if you need propane. Apparently, there word means nothing and neither do potential customers that may not make them enough money.
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April 2022 by matthew garfinkle
Tried to switch to country fuels this winter(later on) failed to show, failed to call when they coukdnt make it. Can not even talk to the service writer. Just talk to two awful ladies in the office that do not deserve to be there..... I am still currently with Downeast energy, which doesnt have the best customer service, but the one time they missed a delivery they were there the next morning with no added fees.
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January 2022 by Meridith Hicks
They are wonderful to do business with. Fast, reliable and courteous.Have gotten firewood cut to my needs.Have cleaned my furnace.Highly recommend this company !
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January 2022 by Ashley Flaherty
There is little worse than waking up on one of the coldest days of the year to discover you've run out of oil (my gauge read 1/4 of a tank but clearly is not functioning properly, another issue). I called Country Fuel first thing and within a few hours, they were are my house delivering oil. They are always so helpful, courteous and friendly. Cannot recommend them enough!
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January 2022 by Ashley Flaherty
Cannot recommend them enough! They are courteous, friendly and reliable. Such great service!
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December 2021 by Britt L
If you have an older house you may get wires that aren’t fed through the wall like ours. The company was very nice and worked with us and gave us a discount which will help pay for an electrician to come and feed the wires for us! All the workers are so nice and make you feel heard!
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August 2021 by David Penn
We are a new customer with Country Fuel and cannot be happier. We switched to their propane service and it is much less expensive than their competitors. We have also asked them to service our heat pump (which was installed by another vendor) and they were timely, professional and did outstanding work. The customer service from Carrie (it might also be spelled Kerry) in the main office, Ben with the propane tank end of the business, and Derrick with the heat pump end of the business has been fantastic. We strongly recommend Country Fuel!
