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October 2023 by lisa gastonguay
Mike from the Topsham location provided exceptional service. He came out to my car and made the bluetooth connection from my vehicle to my iphone. He took the time to explain what he was doing and show me how to connect another device when necessary. When I asked him what I owed him, he said, "Just have a nice rest of your day."
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October 2023 by Michael Whitney
I had some questions about international calls and Mike did a great job patiently answering all of them. He gave me some very helpful information and had a friendly, professional attitude. Thank you, Mike!
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August 2023 by Beth Berry
SPENCER DOWD! I cannot say enough positive things about Spencer. He's extremely professional, knowledgeable about the product and plans, and was so patient and able to really spell it out for me so that I felt 100% comfortable and confident with the plan and phone I walked away with. We spoke multiple times over the phone and he remembered who I was. Completely went above and beyond what was necessary, and 1000000% exceeded my expectations. Thank you! Thank you! Thank you to US Cellular Pine Tree Cellular in Topsham and a special thank you to Spencer!
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March 2023 by Kay McCarthy
My Husband both went to Topsham ,Maine Store and could not of asked for a more feeling of Welcome as we did with Daniel Hall !He has one Great personality and a knowledge of what we needed .We both have new Cell Phones with UScellular and service with you, Thanks to Daniel ! We went in to get help setting up our Voicemails and he was with another Customer but made sure we was help and a young Lady Ryan was very helpfull and got us all setup. UScellular is very Lucky to have such Great employees in there Topsham Location as we the customers are to have them . Thank You very Much as know we are in good hands knowing they are there and the Job they do !Thank you ! Joe and Kay McCarthy
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November 2022 by jason wiest
We finally made the switch from Verizon to US Celluar and couldn't be happier! Our experience with your associate Jason Miller was top notch! He was very helpful and professional to say the least! Great guy! My family and I will gladly share our positive experience with friends and family. We're looking forward to a long term relationship with you!
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November 2022 by Suzy Anderson
Seth helped us set up a new plan and he was awesome! Not only was he efficient, friendly and super helpful but he also made the experience fun for our daughter by giving her a little Halloween gift that kept her entertained!
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November 2022 by Hylin Parker
Riann was an awesome salesman. She explained everything, very happy with our service. Definitely going to keep going back for future purchases.
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November 2022 by Brittney Goulding
Great customer service. David was very knowledgeable, friendly and helpful!
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October 2022 by Meaghan
Got the new iPhone 13 pro max back in November of 2021 had nothing but problems with my service. Bill is always ridiculously high.. two phones for 450 bucks a month??♀️ Can’t wait to pay these off and switch I’m over it…Sept 27 2022 … it’s 12:44am and my account is NOT past due in fact it IS IN GOOD STANDING. but they disconnected my service.. of course they don’t have a 24 customer help line so now I can’t work until I call them tomorrow at 8am.. ??♀️??♀️ I AM SOOOO DONE!!!! DO BETTER!!!! I HAVE had NOTHING but issues since I got this phone. And now this!!! What the heck!!!
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September 2022 by Jeannie Thompson
We went to US Cellular in Topsham to order our new free phones. The girl who "helped" us was silent, non communicative and unsmiling, even sullen. She spoke ONLY if asked a question. We felt as if we were imposing and wasting her time . When we returned days later to pick up our phones, her demeanor and attitude were unchanged. She was totally unhelpful in transferring from old to new phones. We left not knowing how to proceed. We then went to USCellular in Rockland where the difference was like night and day. The staff very cheerfully and accomplished the transfer. We will never do business at Topsham again.
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September 2022 by Zack Groat
Absolutely terrible to deal with. Customer service is useless in store and the call center. Can never find anyone to help with anything. In store they are always tricking you with hidden charges and my bill is constantly going up. Will never use them again
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September 2022 by Dave Weidner
Long wait to get a non helpful associate
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August 2022 by Shannon Landry
First the store is filthy. I saw spatter all over the clear plexiglass at the registers. The dust was so thick it was disgusting. I was told several different things when I went to upgrade a phone. They also have all kinds of fees. My bill is very expensive already. I was told I couldn’t take advantage of a free phone being offered. I have been a loyal customer for 5 years. I left the store called customer service and got worse treatment. Was told we needed to choose a cheaper phone to lower my bill. I asked what am I paying for? He couldn’t answer me. It would be a huge amount to go to another cell phone company so I am stuck. I am only staying until I can get out of my contract and I am leaving.
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June 2022 by eve conlin
Thank you for the exceptional customer service tonight!!! We really appreciate your professional, efficient, courteous, and knowledgeable help. A+++
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June 2022 by Matthew Pass
Representative (Seth) was professional, helpful and informative trying to help with an insurance protection plan use on a lost phone.
