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November 2023 by David Page
The manager, Melissa, is very able and courteous. The staff is good at what they do and friendly. VIP had trouble reprogramming the tire pressure sensor they replaced in my Subaru due entirely to the difficulty Subaru seems to love to create in doing straightforward service things. It took two visits to get things sorted, but VIP came thru.Service: Tires
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November 2023 by Jeffery Kramer
Ashley and the whole crew at the Topsham VIP were wonderful to work with. Thank you for taking care of my mom's Hyundai when it was on it's last leg. The team gave us honest feedback and we didn't feel pressured, due to the large amount of work needed to be done. Our new car is being seen soon for it's inspection at the Topsham location! Thanks again!
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November 2023 by allison basile
Ashley is a gem and helps this store maintain organization and professionalism. I watched her handle a difficult customer with such grace. They fixed my tire and service was good.Service: Tires
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November 2023 by Shantelle Jackson
Very helpful and kind people! Had to get a tow and chose to drop off at this location. They had a full schedule but still got me in. Changed all 4 tires, inspection, balancing and were nice even though I don’t know much about cars…definitely made my day better.
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November 2023 by Don Welch
LiersMy wife had a slow leak tire. So she had an appointment with this place. they told her she had to replace both axial ties for balance. This is a total lie as her car was almost brand new. So she ended up up spending $600 + plus for two tires with what was probably a tire patch job. These guys are a sham , stay away from them as thy prey on women. My daughter has also had problems with them.Service: Tires
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October 2023 by Pat Beene
What a great place this is… Especially Ashley, who probably deals with tons of people and it’s so incredibly helpful and gracious… I was in Maine from Massachusetts, and leaving a restaurant in Topsham, when my wipers went out at 6 o’clock at night with pouring rain… Fortunately, I was only one block from VIP… And incredibly… Are open on Sundays… I parked my car and left my keys in the night slot… I wasn’t going to be able to go back to Massachusetts without my wipers working because the entire weekend was predicted for rain… By 2 PM on Sunday, my car was done… They fit me in… And I was on my way with a reasonably priced repair… I can’t tell you how gracious they were and how thorough and also great communication… I highly recommend VIP and I’m sure the other locations are just as great!! I would recommend this Business/auto repair, and tires… To anyone… This is what customer service should be - they a rare example!!Service: Electrical repair
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October 2023 by Natausha Naylor
I've been using the Topsham VIP for all my oil changes, tire rotations, and inspections for two years now. They always have great customer service. Making appointments is quick and easy, and I appreciate that I don't have to wait a month to get in. The services are done in a timely manner, and the wait is rarely long. The staff are always friendly, and my toddler especially loves to watch them work through the window. Highly recommend.Services: Tires
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October 2023 by Laurie Malcolm
After hearing a grinding sound coming from the front end of our car, the technicians at VIP took it for a test drive and immediately knew it was the wheel bearings. Both were replaced, we had the car aligned and Melissa put in a lot of effort to help us get some coverage from our warranty--with more success than I thought would happen. They are all polite, explain things clearly and are very helpful throughout the process.Service: Wheel alignment
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October 2023 by Christopher Rockwell
Ashley and crew were able to get my company vehicle nice and up to date w. Services w. No issue. VIP does accept Enterprise fleet maintenance cards which can some time be a real pain to process yet they did it with no issues at all. Love this damn place.Services: Electrical
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October 2023 by Rachel Dickson
I had an emergent tire issue near the close of business. I went to my usual place and they wouldn't fit me in, but directed me to VIP.Every part of my experience was superior. They understood the urgency, and communicated with kindness, professionalism, and empathy. My problem was fixed, and VIP will have my business from here on.Service: Tires
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September 2023 by teresa hudson
Ashley @ VIP Tires in Topsham was top notch! We just got into town from PA, got a flat, and she was able to get us in immediately. Tire was fixed quickly within 30 minutes with follow up lug nut check few days later. Excellent customer service. Friendly and efficient! Highly recommend this place!
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September 2023 by Beth B
I went in to get my tires rotated, and remembered that I have no trunk access because my liftgate got crunched - slated to be fixed in November! I didn't think that would matter, but it did! The special thing that is needed to get my locking lug nuts off was in the trunk! Michael, the tech, did not hesitate to lower my back seats, crawl through, and somehow get that little tool out. He was laughing and so good natured about it! Definitely threw a wrench in his day - pun intended - but he and another tech and I had a great laugh about the whole thing. Thanks for being so happy!Service: Tires
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August 2023 by Nell D.
I got great service at VIP in Topsham, ME. Mike and Gary were very helpful. I brought my Subaru Forester in with a slow tire leak. They diagnosed the problem and showed me the tear. In addition, Mike showed me the excessive wear on my other tires and recommended they all be replaced. He shared with me the 3 options and I decided to go with the high end tire. They put them on immediately and I was on my way very quickly. I would recommend your business based on their great, courteous service. Nell Dalheim, Topsham, ME.
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August 2023 by K
Great customer service & last minute support any and every time I have been there. I’ve been buying my tires from VIP Topsham since 2014 and each time they go above and beyond to insure I have a pleasant experience. Current management, Ashley, and Melissa who also works out front, are a professional representation of who you would want working for a company.Service: Tires
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August 2023 by Anthony Rauseo
I have been using VIP for over 20 years at various locations throughout Maine . As few years ago I moved to Wiscasset and began using VIP in Topsham and found the service amazing. Melissa and Ashley just are amazing. They really want you to be happy, pricing is fair and service work excellent.Services: Auto maintenance
