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January 2025 by Audrey Prior
Very difficult store to deal with. The lady is very rude, unhelpful, condescending and acts like you are bothering her. Both gentlemen are great and helpful.
I visited the store again for help with my new phone. The staff in Waldoboro is absolutely incompetent in every way. Zero customer service skills and even worse technical skills. I gave up wasting my time and went to Augusta.
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November 2024 by Gayle Davison
They continue to keep double charging my account.
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October 2024 by g b
The reviews are CORRECT. DON’T BOTHER. Make the trip to Rockland. (And DON’T mistake Thomaston for Rockland.. heard they are EVEN WORSE than Waldo.)
Been a customer over 15 years and been in Waldoboro store 3 times. All 3 times same thing. ABSOLUTELY USELESS.
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December 2023 by Jess Means
Awesome ppl, know their stuff and super helpful
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October 2023 by Aaron Ecker
Not helpful at all. Terrible service.
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May 2023 by Bruce Skinner
Dropped in to discuss moving my 3 phones over to USc. Staff was busy with two other customers (a couple, and a business client)...no problem...but I was the only other one in the store. No greeting, no "Welcome! We'll be with you soon"...nothing. Grabbed a rate flier from behind the counter. Waited a bit longer. Still no acknowledgment, so I left. Left a bad taste in my mouth wrt UScellular in general. At the very least avoid this location, but if this is how they train their employees I'd suggest avoiding the company.
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September 2022 by Matthew Dixon
After sitting patiently waiting for 5 to 10 minutes it wasn't until one of the sales people even acknowledged me being there and the was told that they wouldn't get to me today because they close at 6. Yes they were helping other customers but at least take a second to acknowledge me being there.
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October 2021 by Mike Neptune
Poor quality of help. Just another company all about the sale without servicing the customer.
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July 2020 by Loo Hoo
Would be negative if possible. Wholly incompetent and useless
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July 2020 by steven quimby
Very pleasant to deal with i recommend this location too all
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November 2019 by Whitnee Palmieri
Where is the zero star option? Worst customer service out of ANY us cellular dealer I’ve ever experienced. I’ve given this place a few chances and I’ve gotten nothing but rude staff, ask to talk to the manager and it’s clear where the staff get their service skills from. It’s unreal. Upgrades, new lines, opening an account, for your own good, reconsider this location and drive out of the way for better service!
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September 2018 by Jessica Fowles
Everyone is very helpful at this
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September 2018 by Neko Mimi
Great place!
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August 2018 by Lori Benoit Reynolds
I am VERY pleased to write this 5 PLUS star review to U.S. Cellular - Airwaves Waldoboro, with a special shout out to Stephanie Lafrenaye who went WAY above and beyond to assist me with my needs. Her friendly, knowledgable and very timely response actually made dealing with technology a pleasure (which I didn't even know was possible !) Due to this great experience, I am most definitely switching over to US Cellular from the provider I have had for over 10 years! Thank you!
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August 2018 by Cassie Hooper
Great place!
