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February 2024 by Trish Banks
The customer service here is awful, they don't know what they're doing and they don't bother try to figure it out, including the manager. I wouldn't expect employees to know everything, but their willingness to use their sources and help you is zero. If you're the manager at an auto parts store you should have at least SOME knowledge about cars, but he's rude and doesn't seem to know anything.On multiple occasions I called ahead of time to confirm they had the part I needed in stock before I made the drive. When I arrived, they suddenly didn't have it, and made very little effort to find the part. Never coming here again
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November 2023 by HwkyPlrs
Had to deal with a young woman cashier who had her father working beside her and I recieved a part that isnt even to my vehicle. Tore my car apart to replace the part just to find out it isnt even remotely close. Looked up the part # and it only fits one vehicle completely different than mine. Real hassle trying to get the correct part without a means of transportation. Hire people who know one car brand from another. Thanks
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November 2023 by Joe Lipp
Friendly and fast. Staff willing to help you look for parts
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August 2023 by Jocelyn Sullivan
The customer service at this NAPA is truly exceptional. They are always so kind and helpful. Thank you!
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May 2023 by kyle garey
Great customer service, got the parts I needed in a reasonable time!
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November 2022 by Free T.
this buisness is garbage they will sell you the wrong parts then refuse to deliver the correct ones they will sell you an extra quart of oil you dont need to change your oil at 14.99 total scam artist do not shop here unless you have to
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September 2022 by Jacob Conrad
Great service they were very helpful.
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July 2022 by Bruce Tracy
One time the car was dead cause I had bought a new alternator but did not get a new battery too. ? yes a dead battery will kill your new alternator!I had no tools with me to install battery so I could get it home. The guy came out and tested the junk battery dug up tools and helped install the new battery so I could drive home with the juice in it and install my second alternator. Thanks Buddy!
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June 2022 by James Hatch
Walked in, asked for what I needed, paid, walked out. Happy with it.
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January 2022 by Matthew Burrows
This store is useless for parts delivery they will not deliver to Limerick. If the owner wants to make money I suggest expanding delivery distance to 10 miles. You want someone to spend 200 dollars on a starter but you cannot deliver the part, your store is useless.
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October 2021 by James Ducrow
Conveniently located people oriented if it wasn't for the store I would never drive
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July 2021 by katherine carter
If I could leave negative ⭐ I would. I bought plugs and wires for my Subaru Forester and when my mechanic went to install them they were used!! Like REALLY??!!?? Bad customer service and how hard is it to check a product before handing over to a customer. It cost me extra time, gas and time off and did they care or compensate me in any way?? Absolutely Not. I will never return to Waterboro Napa!!
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July 2021 by Thomas Meuse
Had to return three times everything I bought there was the wrong part for my car. I will never shop at Napa again
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July 2021 by Gary Morin
One of the most knowledgeable manager on hand. He too is a bk yard mechanic, still learning and willing to share his knowledge.
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June 2021 by Jeremy Mulkhey
Always amazing help whenever I need them. A million times better then the idiots at Very Incompetent Peckerheads (VIP)
