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April 2024 by Leah Sears
Unfortunately I had my first negative experience with AAA and I am currently waiting for a local manager to return my call so that I can share my experience.
I requested battery service online and absolutely nothing went right with the request for over 24 hours. The local garage was great to deal with, but even they were seemingly frustrated with the AAA miscommunications. After talking to many agents/dispatchers, I ultimately had to make my own arrangements to replace my battery 36 hours after submitting a request for service with AAA that was unfulfilled.
I called into the Waterville location to provide feedback, connected with a member service representative, and was told that none of the 5+ conversations that I had had with AAA were recorded in their CRM and had I done my initial request via phone call to roadside service and not through the online battery service link, I would have had a better experience… not exactly a helpful statement to offer at this point.
I have call logs, texts, and voicemails showing my interactions with AAA. I was informed that my message would be passed along to the local roadside service manager, but there was no expectation provided on when I might hear from them. I will follow up in a few business days.
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October 2023 by Patty B.
Excellent professional service. I always feel safe when I use AAA. Maeve the agent who arranged my travel plans was excellent. I highly recommend her if you need help with your next trip.
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November 2022 by Darcy Spooner
Sooooo easy to renew my driver’s license! Very friendly and extremely quick!
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November 2022 by THERESA DURRELL
I went to get my license renewed. Really nice and considerate young man helped me out.
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August 2022 by shayne oliver
Everything is great during business hours but it would be nice to not have to take an hour and a half out of my work day to add a vehicle to my policy. There should be a way for me to do this in the evening as well.
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July 2022 by Michelle Whalen
It was fast and easy!!
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November 2021 by Donna Mooers
Very nice doing business with them
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October 2021 by David Emery
Very helpful quick Services as always
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August 2021 by Johnny Zahtila
Love triple AAA, Their service is great and their insurance is reasonable.LOVE,LOVE,LOVE THEIR ROAD SERVICE
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July 2021 by Dee Pizzo
Great customer service. Christine was helpful and friendly. Highly recommend
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July 2021 by Tammy Aucoin
Kristen I think was her name at the desk. She was incredibly helpful and super sweet. I was happy with her service and her attitude! Would definitely recommend!
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June 2021 by Nikida Raymond
Wonderful place. Great people and customer service.
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May 2021 by Shanon Bickford
AAA Was awesome needed a replacement ID for my daughter and they made it quick an easy
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March 2021 by Bruce Fortier
Everything was so easy and quick and the person I talked to was very nice
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February 2021 by Bobbi Frappier
Always there for me, your in good hands, like a good neighbor AAA is there for you.....
