The Best Western Plus Waterville Grand Hotel is located right off Route 95 and offers a great price. Guests find the rooms clean and the beds comfortable, though some note the decor can feel outdated. The complimentary breakfast exceeds expectations and is delicious, and the on-site pub and restaurant are very good. The staff is generally described as polite, helpful, and pleasant. The hotel features an indoor pool, which is nice but could use a cleaning, and an exercise room that lacks free weights. A common issue is the limited supply of towels at the pool, where guests cannot use room towels. The pool area also has a policy requiring a separate payment for visitors, which cannot be charged to the room, and some guests found the attendant unwelcoming. While the bar is convenient, its liquor selection is limited. Most stays are peaceful, but there have been isolated incidents of disruptive behavior from other guests. Overall, many guests are happy with their stay and return year after year.
Clean, fresh smelling rooms. Good breakfast and dinner to.
July 2024
I just spent the night and left early. The room was clean.
June 2024
Our room was dirty as were hallways to our room and public stairways. Also the room was very rundown. The soiled carpets and floors made us uncomfortable so we won’t stay here again. We took pictures of how run down and dirty our room was.
Restaurant was clean and breakfast was good, and staff were nice.
