The Best Western Plus Waterville Grand Hotel is located right off Route 95 and offers a great price. Guests find the rooms clean and the beds comfortable, though some note the decor can feel outdated. The complimentary breakfast exceeds expectations and is delicious, and the on-site pub and restaurant are very good. The staff is generally described as polite, helpful, and pleasant. The hotel features an indoor pool, which is nice but could use a cleaning, and an exercise room that lacks free weights. A common issue is the limited supply of towels at the pool, where guests cannot use room towels. The pool area also has a policy requiring a separate payment for visitors, which cannot be charged to the room, and some guests found the attendant unwelcoming. While the bar is convenient, its liquor selection is limited. Most stays are peaceful, but there have been isolated incidents of disruptive behavior from other guests. Overall, many guests are happy with their stay and return year after year.
This is a great hotel. The staff is very friendly and accommodating. And the restaurant attached to the motel is fabulous. Been there many times and I love the place.
February 2026
The hotel is close to full, in the winter all you get is luke warm water for shower. 👎
December 2025
Ladies at front desk were a 10 star.the wait staff dinner, slow and wearing old messy clothes with crocks .food was ok.hamburer well cooked but bun was soggy. The lady at front desk went beyond her duty trying to find us a ride.good mini vacation.
