December 2020 by Greg Wimer
Frown House: I needed a storage unit per a court agreement in which to place items that another party could access 24/7. I called to see if they had an available unit meeting that criteria and was told they did. Because of Covid-19 I could not go there in person and they arranged to leave paperwork to sign and return with payment in an outside box for me. Upon reading the paperwork I saw that the units were not available 24/7 and called them to say that thanks anyway I need to look elsewhere. The woman who was helping me was very nice and explained she was new and apologized. I was not upset. Shortly afterward my telephone rings and it is Brownhouse letting me know that because of Covid-19 they had decided to leave the units accessible 24/7 and did not foresee changing that until things with the pandemic were substantially improved so, "Don't worry, they will be able to access the facility 24/7." I paid the deposit and return the paperwork.The reason I needed the unit was because of a horrific end to a 32 year relationship and I let them know in no uncertain terms that I could not have anymore trouble. Well, the minute the other party takes control of the unit they deny 24/7 access. Now I am exactly where I didn't want to be and will need to talk to lawyers again and apparently have them get in touch with Brownhouse. I can't believe they needed my $45 that badly to make my life so much worse. Hard to imagine a simple storage unit situation could really mess my life up this bad. Thanks Frownhouse.
