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September 2025 by brian loucks
Absolutely professional stand up people! Interrupting them in a all hands on meeting and they didn't miss a beat on giving me the service I needed!
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September 2025 by Daniel Hall
Central Maine Collision Center is a top notch repair facility with very helpful and professional staff. They did an excellent job repairing my vehicle making it look as good as new. If you have the unfortunate experience of your vehicle sustaining damage, Central Maine Collision Center will get your vehicle back to looking good! I highly recommend Central Maine Collision Center.
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September 2025 by Joe Cornell
Great service and staff was knowledgeable and friendly
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August 2025 by Zack Markland
Tyler was awesome! Great service!! 10/10 Zack@billsmithauto
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August 2025 by June Thornton-Marsh
I (and my car) were taken care of quite well. Everything from the personal care from Joann to Jason's assessment of where a smell of gas was, after the body shop work was completed. Both people were extremely attentive to my needs. I have been a loyal customer of Central Maine Toyota. The body repair shop is also now on my list of favorites.My car looks good too.
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July 2025 by Rena Giles
I just got my car back and the people there were amazing. Not only were they amazing but they were patient with me and my many many questions. I would recommend them over and over again. They took my Ascent back to the way she was when I bought her after someone backed into it. Joann and Ben thank you for dealing with me and being wonderful!!
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June 2025 by Monica Kelly
They are the best in quality and customer service. It did take a while but I think was mostly due to my stupid insurance.
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May 2025 by Claudia LaBree
I was kept up to date on the process but I also feel the process could have been done more quickly. Staff was very professional. Also my name on the survey is incorrect
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May 2025 by Brent Converse
Had auto body work done 5 years ago, paint now cracking they just filled it with bondo and painted over it
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March 2025 by Cheri Ward
I am sitting in the office waiting for someone to correct the two charges made for a single final bill. From start to finish, this business spoke one way while seeking our business and then did something other than what was agreed upon. For example, we asked for trim to be repaired and the facilitator Josh decided it would be ok if he just had it glued in place even though we had approved a bid for replacement. He didn’t tell us until I saw it on the final bill at the office when picking up the vehicle.
I said the shop work is great but they didn’t actually repair a dent that more than four hours of labor was charged against. The entire process has been a misery to have done because Josh never called back, was late to order parts, did not tell us when insurance appraiser and he had contact about the extent of the repairs and how long it was taking, he didn’t tell us when he had us, the rental company and insurance wait over a week for a mudflap to arrive as the last part of the repairs and on and on.
Recommend you avoid this place. Less than twelve hours after picking up the vehicle, the trim has popped off leaving a mess of glue. And the alignment was bad. And the door dent is painted not repaired as charged.
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March 2025 by Hans Albee
Our almost new Kia EV6 required extensive body work after an accident, and Central Maine Collission did a great job repairing the vehicle to as-new condition. They worked seamlessley with our insurance, gave us an accurate estimate of our out-of-pocket costs, talked us through some frustrating delays for backordered parts, and worked to expedite those parts so we could get the vehicle back as quickly as possible. At the end of the job they went above and beyond to make sure the vehicle was throughly cleaned inside and out. Great customer service, and good people to work with. Thank you!
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October 2024 by William Talley
After I collided with a rogue piece of scrap metal on the highway, Central Maine Motors Collision Center made my car look amazing 👏 Thank you Josh and team for returning my vehicle to me nice and clean and looking better than it ever has! 😀
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May 2024 by Sheri Williams
10/10 DO NOT RECOMMEND!!! I took my 2020 GMC Terrain to CMCC for rear passenger side cosmetic damage, quoted to be a 40 hr. Job. That turned into 55 hrs.… fast forward 6 weeks when I can finally go pick up my vehicle and find several electrical issues that were not a problem before dropping my vehicle off for over a month. They removed my windshield in the process of repairing the REAR of the vehicle WITHOUT PERMISSION from me or the insurance adjuster assigned to my case, broke the windshield in the process and charged me for it…. My backup camera, Radio screen, and all buttons and knobs for the radio are all not working as well as the light in glove compartment. Their response to me “maybe it’s our responsibility, maybe it isn’t.” I will never do business with any Central Maine Auto Group business again….. They don’t return phone calls and emails are returned days later, and the office personnel should be careful about speaking ill of elderly customers while the door is open to the waiting area! Very unprofessional! The whole experience has been horrible and a huge disappointment. The body work looks great though ? Never Again!
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February 2024 by Scott Richard
Best place to buy a vehicle. Great customer service.
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February 2024 by Aslin IceNfire
Absolute worst customer service ever. Between the office staff and the so called mechanics it's taken them a month so far to order the wrong parts 3x, and given every possible excuse under the sun as to why they can't properly do their jobs for a simple front bumper replacement. Maybe if their so called "estimate" was more than literally 3 minutes of some fool taking pictures on their phone to be considered as such , should have known from the start it was a bunch of ignorance. Will NOT EVER recommend to anyone.
