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March 2024 by Rick M.
Second time in this Goodwill and my initial thoughts are the same. The pricing is outrageous. $10 for a used Walmart brand shirt that you can buy new...at WALMART for $8.88!!! Whole sections of new imported cheaply ( I mean cheaply) made products at ugly prices. $15 for a plush BAB bear. $9 for a used PS3 game. I could go on. I get it, Goodwill hates the fact that resellers were buying products there and making a profit online. They shouldn't be punishing the people who truly need decent pre-owned clothing at an affordable price. Goodwill is literally getting their inventory for FREE! Greatest business model ever, and yet they are screwing it up. Very sad.
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November 2023 by Michelle Wheeler
Easy to navigate, great selection of clothing and household items
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November 2023 by Cindy Daniels
Prices are way too high for used items, sorry but I can buy new for those prices.
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October 2023 by Robin D.
Books are now ridiculously priced. proof is that the inventory has started piling up. The library is free I wish to remind all. Goodwill has an overhead we all can agree but still over pricing and being greedy with their items that were donated is directly hurting their employees. Stop the insanity.
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September 2023 by Kristina Bailey
No public bathrooms for your customers? Seriously? I turned around and left. Why would I support a business that doesn’t respect customers enough to provide such a basic thing as a bathrooms?
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September 2023 by Aaron Dehart
Absolutely a joke, everything is over priced even when the items are BROKEN? they get this stuff for 0 dollars and then turn around and try to sale it for rediculous prices. STOP THE GREED!
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August 2023 by Jane Doe41
Neat, Clean store.Friendly Employees.Was greeted upon entry.Located in a strip mall. Plenty of parking.
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May 2023 by Morgan Savage
I used to really like going to this particular Goodwill, but after today I don't think I'll be returning. On top of the ever rising prices and dwindling selection, I had an atrocious interaction with a manager whose name I unfortunately don't remember (she has glass and short, grey hair). I wanted to use a gift card that I received a while back after returning some goods, and it wasn't ringing through at the register. No big deal, the cashier was super nice and helpful, but the manager that they called treated me like I was a criminal. She looked at me as though I stole the gift card, and then accused me of having an attitude with her while I was answering her questions, even going so far as to scoff and laugh at me. I'm autistic, so often times even when I'm not mad I can accidentally come across as irritated, and she didn't even let me explain this before cutting me off with further accusations. I left what I was going to purchase and the gift card behind and walked out because I was getting overwhelmed. Absolutely horrible de-escalation skills on her part, she shouldn't be in a management position whatsoever. If you're going to shop there, try not to interact with her - the rest of the staff are great though!
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May 2023 by Pamela Miranda
I enjoyed the shopping experience at the Waterville, Maine Goodwill at least once a week, if not more. I have always found the store to be clean, well organized, well stocked with seasonally appropriate merchandise. While the prices on products and merchandise have increased over the past year, I do understand the cost of supporting their local programs within the community and with children’s camps have gone up considerably. And if something is priced beyond, my financial means, I obviously don’t buy it and don’t leave negative feedback About it. Pam, the store manager along with Brandi, Ryan, Kiesha , and Carrie and they are team members all of which I apologize I don’t know all by name, but do include Julie, Scottie, Brooke, Carlo, Deb and numerous others who always greet me, always thank me for supporting their program, are very engaging and very hard-working folks within the community. I appreciate the efforts of the Goodwill in Waterville, Maine.
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March 2023 by William Ferrara
I'm going to list both the good and bad things I've seen at this store..The good things:.Goodwill has a very large selection of clothing, the store is very clean, and overall the employees are very nice. They also have deals every day which vary depending on the day..The bad things.Unfortunately I have to give this store a 3 out of 5 for multiple reasons. Being someone who attempts to learn about cool items you can find used at goodwill I am constantly looking at books, electronics, board games, and toys to add to my personal collections. My problem is: every time I'm here, local resellers pick this place clean every time I'm here. So the only thing that's left usually is the items that goodwill has marked way too high that the resellers left because they couldn't make a quick buck. Which brings me to my next thing: pricing. Many items that should be marked up to prevent resellers are priced too low, and many items that can't easily be resold and should be low for the average customer are marked way too high. Unfortunately I've seen and heard of resellers posting what they just bought from goodwill on Facebook or Craigslist in order to make a quick buck. In my opinion, those are dollars that should be in goodwills hands, not the local resellers. My other complaint is that it's rather challenging to find big and tall shirts, jackets, and sweatshirts. Some things are priced so high that it's actually cheaper to buy them new at the original store they came from. Overall I wish more research was done on items before they're put out for sale. That way it puts more money in goodwills hands, saves money for the average customer, and less money in the local resellers hands..Now with that being said, your store still does a lot of good for this community: so thank you.
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March 2023 by Ravin Davis
Example of the deals here in Waterville, ME. $10! Stains free with purchase!
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March 2023 by Ravin Bussiere
Example of the deals here in Waterville, ME. $10! Stains free with purchase!
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March 2023 by Joseph Hodge
This good will is very friendly and clean even the bath room the workers there are great if there is something you really need and can't find it they will goblin the were house to see if they can find it forb
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February 2023 by Kati Kilduff
This place always has great finds! The only weird thing is their pricing lately. Many things are $13, especially things that are normally $2.
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January 2023 by Robin Davis
A very prolific customer I am at this goodwill. However I must write this review in the hopes that the managers take note. For months now things have gotten very expensive. We are seeing T-shirts that sell for $ 6 at Walmart now $10 there at goodwill. These t shirts are worn out and sometimes stained. We are seeing proof that their efforts to squeeze more money out of their now poorer customers is becoming a big fail for Goodwill. Proof is that the same products are still on the shelves months on end. Goodwill if your over head has skyrocketed do you not understand that the same is happening to your customers? They do not have more money to put into your cash register. Little word of advice make faster pennies than slower dollars as you will lose customers in the end if you don’t change. Keep the products moving.
