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January 2022 by Ken Azarkiewicz
Staff was very friendly and truck Friendly Grate store.
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January 2021 by David Bernier
Went to Home Depot in Waterville today. First off I want a wooden screen door. Big super store like that, no problem right? Wrong, they had like 2 - and only 32” at that. Ok change plans, went to grab some salt for my water softener. Stood in line for a few minutes but place was busy, 6-7 people in line, no actual cashiers, only self check out, and one of those machines was down. Big box, big thumbs down !
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January 2021 by Chris “Mastrer86” G
Just walked around the store for like 45 minutes. Trying to find out if you have generators. Talk to three customer service people. What a bad experience all due to poor customer service.
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January 2021 by Todd Ivan
Always a pleasure
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November 2019 by Brad Gallant
Sliced finger open on a packing staple while sifting through stack of lumber. An assistant manager filled out an incident report and sent me to ED where i was stitched up. I was told that their insurance would cover the bill and to have the hospital run it as a third party liability and to not use my insurance. After several weeks their insurance told me that the packing company should be responsible and denied the claim leaving me with a $800 bill plus my wedding ring was cut off due to swelling. I am pretty sure home depot unwrapped the lumber and failed to remove the large staple.
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August 2019 by Amber Campbell
I purchased a $1200 refrigerator. I was told it would be delivered in 10 days and that I would get a call 30 minutes prior to the delivery. I got the call at 11:30, left work and ran home to meet them. Nobody showed up. I called the number that I was provided and it said the delivery would occur between 12-4. So, I went back to work and then came home as soon as I could. I called the number again to make sure I didn’t miss the delivery and sure enough it said they were still in route. Well, it’s 6pm and still no refrigerator. The food that was in my old fridge is now all bad because I took it out at noon, prepared for the delivery. Unreliable and inexcusable service. I’ll never purchase an appliance that I need delivered from Hoke Depot again.
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July 2019 by Kyle Gosa
Horrible experience with window installation. I waited all day to have 4 windows installed that they setup an appointment for me but no one ever came. I called the home depot number and waited on hold for 2 hours to see what's going on and no one answered. No one should have to go through this type of experience!
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January 2018 by Destiny Murray
Spent $1400 on a washer and dryer set, elected to have them delivered to our home. After the mess the delivery men made(left styrofoam and plastic in our drive way) and not installing our dryer properly we won't do that again. I understand they are a third party however Home Depot also chooses to have them represent them on these deliveries. My husband shouldn't have to pull the dryer back out and fix it, but he did so that it would work properly.