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December 2023 by Christopher Karr
A little expensive, otherwise i would give a 5 star
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September 2023 by Kathia Ward
Quality for less! Especially applying the many discount options along with rewards.
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September 2023 by br be
It's JC penny. Used to be a great "upscale" store but this location is getting run down and it shows. The floors are worn and the organization is....yikes. polite employees, but the maintenance and cleanliness of the store is lacking.
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September 2023 by J S
I ordered a pickup order for a mattress protector for my toddler's new bed. We moved before it arrived so I wanted to cancel. Such a hassle, and was told I couldn't cancel but if I waited it would automatically cancel after not being picked up, and I'd be refunded. That didn’t happen. I have since called MANY times to check on my refund and here we are TWO MONTHS later and still no refund. I was first told it would auto refund, then was told they'd send a check, then called to check that and they said a check was never sent, they'd send now, wait two weeks for it. Called again today after those two weeks and was told it does not show any of this. This is so ridiculous. Just refund me since the order was canceled and showed as cancelled. I found other reviews similar to this situation after searching. JCPenney has definitely lost my business. Not like they care, but nonetheless not worth the hassle for me.Update: Received check and was charged a fee after it was deposited and then RETURNED and recharged to my account!!! So now still no refund from JCP AND I have now paid a bank fee due to JCP error! SO mad! NEVER AGAIN!They have now officially stolen my money for goods never received and caused me a fee for their nonsense.
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September 2023 by Maine Prophetic
Went to JC Penny's in Waterville, Maine to pick up a Backpack for my 9yr old we ordered online for the school year. At first the customer service line was getting very long and the lady there (short caucasian with pink shirt and short hair cut) was doing thr best she could to keep the line moving. Then this young "African American" with a bit of an accent came up to the registers to help and I must say, he was "PHENOMINAL" Hyesi I believe is his name I may have hacked his name up but he took my order number off my cell phone and came back with my order promptly and without any issues. VERY courteous and professional. He deserves recognition and commendation for the way he handled the customer before me and after me... I stuck around tolook at body wash clearance and listened to him. Ive seen people twice his age with much less customer service skills. It is because of Hyesi that I will be returning to JCP Waterville to shop. :).K. TaylorPeru, Maine
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August 2023 by Cat Mama
Took advantage of their summer clearance sale and scored three swimsuits for less than the cost of one.The store was well stocked and organized. Staff was friendly and helpful.JC Penney is the only store in town to find quality and age appropriate clothing. Even better when you find exactly what you're looking for and it's on sale!
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July 2023 by Joseph Hodge
Everyone I shop there they tell me my reward points are building,but when ask how many I got they can't find them.then I had My recipe from z3 days before so I could exchange my pants and shirt when scanning my My recipe they could no find there's even tho I got my recipe right here in my hand,they wasted 2 hours of my lunch brake and still could not find my recipe in there computer,How could you not tell me......SO IM FILING GREVSNCES
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May 2023 by Fred C
Very clean and well organized. Small store but full of good quality choice clothing and home decor.
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May 2023 by Lauren G
Great prices, quality brands. Nice to have this store in Waterville to actually try on shoes and clothes.
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March 2023 by Tim Lane
Love they have clothes for big men and small men usually have sales m in fact this is the store keeping Auburn Mall open. Only thing id dislike is THEY HAVE NO APPRECIATE CHURCH or Business clothes for lady's big and smaller. Everything's weird crazy color dee through or short. Some lady's like to cover up not show it all off. Need dress jean skirts leggings
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March 2023 by Joseph Duperry
Great prices on nice stuff right now
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March 2023 by Grace Cooper
Good deals but long checkout wait
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February 2023 by Perry Moulton
The staff was a wonderful person and I really appreciated her assistance
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January 2023 by Linda Gagain
They exactly what we wanted and a great price. It was my first time here but I will return! The workers were friendly and helpful as well.
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December 2022 by Brian R
Went shopping for towels initially, $250 later... You can find a lot of bargains there. The small appliances and kitchen section was very impressive. The staff was very pleasant. Been shopping at this location since it opened and will continue. A very nice store.
