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August 2025 by Scott C
Went to their retail store because like a dope I forgot our shore power cable on our trip to Wells. We have a Surveyor and they take a twist lock cable and while they didn't have the exact cable they had a cable and the adapter. Tye's saved our vacation. Thank you so much!
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August 2025 by Heidi P
Refused to help us because we didn’t buy our RV there. Do not recommend if you need any kind of service for your RV . They will not help you.
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August 2025 by Marcia Cummings (Country Mouse)
We left our camper keys at home... over 100 miles away... Cheryl and Helen to the rescue! They were kind, helpful and understanding. They told me what information they needed and gave me a name and number of a local locksmith if needed. Fortunately I was able to get the information they suggested and they had the replacement keys we needed in stock! We are very thankful for their help!
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May 2025 by Rebekah Schmaling
Was near closing but was going to pick up a trailer power extender for my mom since I was closer. Person called at 3:40pm to confirm that they had it and would be open and mom said she would be there even later then I did. I got there at 3:50pm and the doors and lights were off even though closing says 4pm on the website. No calls being answered even though they had just called my mom.
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April 2025 by dana holland
Im possible to get in touch with. Work scheduled to be done on april 17th as of april 24th no update. Cant reach any one at the service center
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April 2025 by Nichole DeClercq
Thanks to everyone at Ty’s for such a great experience buying our very first travel trailer! Can’t thank everyone enough for being so friendly and helpful from the moment we decided to purchase our SunLite 13MJ at an RV show to the moment we towed it off the lot for her voyage home!
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December 2024 by Abigail Norton
I would have given 0 stars, but that unfortunately is not an option, I had to choose one star. NOT worth even one star! Awful customer service. This place is a joke. Underhanding, conniving and unprofessional. I can think of a lot of other words to describe them that I don't feel comfortable with writing. I am just so appalled at the lack of service. I've been waiting for more than two months for them to winterize it, and if it sits for 4 days or more in below freezing temperature unwinterized there would be thousands of dollars in damage and repairs because of it. I have yet to get my RV back, I had to involve local authorities JUST to get a CALL back from the place. I hope this review is helpful to someone looking for a more professional company to handle their RV business. DO NOT go here, save yourself the headache and stress.
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September 2024 by Laurie Lindstrom
Best customer service!! They always do a great job!
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July 2024 by Bob Eames
I recently had a roof over done on my park model as well as my Florida room… Tim and Jeff did an outstanding job and finished the job in a timely manner. Their work ethic is superb and they were very thorough… Each day they made sure to police the area, and at the end of the job, everything was cleaned up and we were quite satisfied… I would not hesitate to recommend Ty Rv for work on your unit and your Florida room
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July 2024 by Terry Dunlap
Oh my gosh, where do I start. This was, without a doubt, one of the worst experiences I’ve ever had dealing with a small business.
In August 2023, I signed an agreement with Ty’s RV to sell my 2019 Montana fifth wheel on consignment. We live in California but had been spending summer and fall in Maine in our RV. Because we live 3000 miles away, having a local company sell our RV seemed the most prudent option. We agreed on a selling price, handed over the deed and one set of keys. The campground had the other set of keys, which they would give Ty’s RV when they picked up the Montana.
The first issue was the pickup. Ty’s informed us that they couldn’t pick up the RV when they said they would, that it would be a week later. We had decided to turn over the RV in August because that still left ½ of the camping season for Ty’s to sell it. We had just lost a week.
They did pick up the RV a week later. Three weeks after that we called to see if there had been any interest and were told that it had been parked too close to another RV and they couldn’t open the door (WTH!) So now we’ve lost a month of the camping season and our RV isn’t even being shown.
Subsequently, we received a phone call asking if we had a spare set of keys, because they had lost their set. We explained that they had BOTH sets of keys. We now realized that we had made a terrible choice on consignment companies. They did subsequently find the keys.
By the end of 2023, Ty’s RV had done absolutely nothing to sell the Montana. Again, being 3000 miles away limited our options.
In the spring of 2024 we got a call from a different employee of Ty’s RV. It seems that the person we had been dealing with no longer worked there. He told us that they had new stock coming in and would be moving our RV to “storage” and we would be charged $100/month. He said the price was too high (they set the price!) and they couldn’t sell it. After much back and forth, they agreed to continue showing the Montana and we lowered the price.
After almost a year, they still hadn’t sold the RV. My wife put it up on Facebook Marketplace and found a buyer almost immediately. We explained to him that it was on consignment at Ty’s RV and he could see it there.
He agreed to purchase it and put down $1000 to hold it. After three weeks and multiple calls from the buyer and from us, nothing had been done to complete the sale.
We then get a call from Ty asking us to send him the deed. We explained that the deed had been turned over to them when we gave them the RV. Ty said that was impossible because the deeds are all kept in one location and ours wasn’t there. We were later informed that they had found the deed.
The sale was eventually completed and the buyer took possession of the RV.
I can’t comment on the service side of their business or on new sales. I can tell you that the consignment department is an absolute nightmare. I will NEVER deal with Ty’s RV again in any capacity.
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June 2024 by John Wadlegger
The worst customer service I've ever encountered. Damaged my trailer after his company failed to winterize my trailer in October when scheduled. Then when I confronted him about this he refused to acknowledge that fact and came up with a lame excuse about confusion on where my site was. This was after his store was provided with a detailed description of where my camper was located in the park and my telephone number. I then asked if he would fix the damage and said he would but then refused to fix it until he was paid. He actually had the audacity to ask to be paid for work he didn't do on time which caused damage to my trailer. The worst customer service and the owner Ty actually swore at me on the phone and kept calling me Bud. Stay clear of this company. Read his reviews they speak volumes on what type of company he runs and the level of customer or lack there of. Stay clear !!!!
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May 2024 by kathy mills
We visited the store to inquire about having a new awning installed on our travel trailer. We were instructed to send the particulars via email, which we did later that day. After a week with no response, we called the store and spoke to the service manager, who promised to be in touch. Another 2 weeks have passed, and we've heard nothing further. It's obvious that our business is not appreciated. We had wanted to support a local business, but looks like we'll have to attempt this repair ourselves.
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December 2023 by Bryson Pombriant
General good vibes!
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December 2023 by Stephen cross
Called about a problem with our heater. They were busy but they said they fit us in. We waited for a call for over a week. When I called back they did not remember us at all till they found a note somewhere. Then said the technician would call in the next few days before he came out. Again no call. All my calls after that went to voice mail and never got a call back. Wasted 3 weeks! Called a competitor and they were on-site in an hour.
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October 2023 by James Pizzano
We bought a 2023 129 sport. Everyone at Ty's was very helpful. We had a problem with the solar panel. Ty picked one up and drove up to Tuftonboro NH about 2 hour drive and replaced it. Thank you Ty for the great service
