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September 2023 by Sarah Luce
Advance Auto Parts in Westbrook, Maine gave me top notch customer service this evening. Labor Day weekend, one employee on duty, and between other customers Zachary was able to change out my dead battery for a new one. I had no way to do it myself and work long hours Sat-Mon, so was not sure how I'd get to work. I'm a very grateful customer and will use this location in the future for my auto needs!
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July 2023 by Justin S
Unfortunately was given the improper part in accordance with the part number offered and when I went to exchange on a Saturday at 430pm, nobody was there and the doors were locked with a sign saying “out for deliveries”…..
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June 2023 by Rich Daniels
I went there to find a part. They didn’t have the part. The associate at the counter called around and found the part for me. It was at another store, but he helped me anyway. Excellent customer service.
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June 2023 by AUGUSTO LOPEZ
They have given a really good service and the parts worked well in my cars.
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May 2023 by Mike Mitchell
I was there today to pick up a package the person who's name is Jerry is really rude and could care less about the customer this guy is a real piece of work.
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May 2023 by Matthew Peary
Very good experience here buying a fog light for my truck! Cashier was very nice, knowledgable & helped me find exactly what i was looking for
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May 2023 by Michael Mulkern
Came in on Monday to buy 1" coolant hose. First employee, a much older gentleman, told me they didn't have the part. I showed him the part number and asked him to re-enter it as I could see the item on the website. He declined, became immediately irritated, and began to raise his voice and reiterate they didn't have the 1" coolant hose. I politely asked him to re-try the part number after noticing he left out the first two characters. He declined, and angrily (and loudly) told me the first two characters arent needed. I moved over to the next associate as I found this very disturbing.The older gentleman attempted to tell the other associate he'd already looked it up, theres no need to look it up again, then began insulting me under his breath, all the while the other associate tried to help me find the item. This associate immediately found the item and went to get me a section of it and finished the transaction...all the while I had to listen to this older man insult me from behind the counter under his breath.Some of the worst service I've ever received. It's a shame too, as I usually look forward to my visits to Advanced.
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November 2022 by James Perkins
Closed on a Sunday, lights are on, no notice that they're closed for service, I need a battery replacement asap, you're service is terrible. Post when you're closed
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June 2022 by Ali Jabbar
This place is awful, zero customer service, the young guy keeps chowing tobacco and spitting in the battle while checking me out, he gave me the wrong part, I came back second day to return it they refused the return even though it was their fault.
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May 2022 by mike
I called for an oil pan gasket the guy asked the year and make of my car after acting like he looked it up he comes back and says "we are all out of them" . I never told him what engine. So I said what engine gasket are you out of he said the 350 engine. I said I have a 3.6 ltr not the 5.7ltr 350. His response was they might have one later as they are unloading the truck. He lied. Why not tell the truth. We are understaffed and can't deal with a simple oil pan gasket.
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October 2021 by jake smerth
Went in with the actual store website on my phone, set to the location of the store I was in, which stated that they had a particular part, *in stock* for around $25 each. In spite of this, the old guy behind the counter insisted they had none in stock, they'd have to order it and that they were over $70 each.Obviously this place is a con job. I wouldn't recommend going here.I found what I needed at a competitor's store, at the price I expected and which was advertised on their site.
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September 2021 by Kermit Beaulieu
They have a decent stock of parts and a lot of maintenance items to keep your vehicle looking good!
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August 2021 by Kayla Dee
Every time I come into this store, I'm treated like I don't know what I'm talking about. Eye rolls and sarcastic answers. I can only guess it's because I'm female because when I'm with a guy they get helped with no issues. Work on your customer service or you're bound to lose more customers.
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May 2021 by Teresa Oconnor
Great prices, service & friendly Associates
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March 2021 by Hoolio Bandaidass
People like my reviews, is it my pic lol, I'm fat now but still look good lol, or is it my candor and down to earth look at things?... Jjoking..Advanced Auto has always been great even the one in Sanford, I noticed the Westbrook one is very helpful and courteous answering all my questions accurately. Let me use a sqrewdriver and was attentive to my issue guiding me in the correct decision.. 5 stars very helpful..
